MyGermanyReviews 247

As the CEO and founder of MYGERMANY we'd like to ask Christian Schmalisch to comment on the weak response we've received from his company, the very company that he founded. After a full 10 days with no shipping updates MYGERMANY have been utterly useless and totally incompetent. They NEVER answer the phone and, at best, will reply to emails once, maybe twice and then thats it, you're done with you and seemingly refuse to deal with your issue any more. Trying to get through to DHL Paket directly is made impossible by their decision not to deal with non-account holders. So, on that basis, we have no choice but to rely on MYGERMANY, the company we put our faith in, to deal with DHL directly. To-date they have failed and ask if they're happy to be measured by their failures or successes? Why can just one person at MYGERMANY not take this matter up on our behalf? Why is it deemed the better option to ignore disgruntled customers than help them? None of MYGERMANY's actions make any sense so take our advice, walk on and try another more professional company who might be willing to answer their telephone and quickly deal with your problem. Our rating 0/10 - waste of time, effort and money

I ordered some car parts using the concierge service at mygermany and, after making the payment of Euro 183, they stopped responding to my email and phone calls. However, when I emailed them using a different address and asked about buying car parts they responded in 3 minutes! I then asked them to follow up on my Concierege order or alternatively return the funds. Once again they stopped responding. This site is definitely a scam - don't use them. Try other suppliers like shipGerman. My order details were:
Processing Time: Monday to Friday 8:00-15:00 CET Concierge Order: ******* Payment Received on: 01:04 Payment Received, €: 183.33 I know you'll see lots of 5 star reviews but don't trust them - remember that's exactly what you would expect a scam site to do - post fake reviews! I'm not joking, this site is a scam, stay away from them.

MyGermany has consistently ensured that my items are inspected, consolidated, packed and delivered safely and soundly each and every time. The packaging team does a world class job and the staff at MyGermany have always gone the extra mile to accommodate my specific needs. Highly recommended! (‿)

I have just received another shipment from MyGermany and very happy with this service. The staff are friendly to deal with and the website easy to navigate and have free storage for a longer time than other providers, My shipment arrived quickly and safely and I look forward to my next one, thank you.

*** WARNING DO NOT DO BUSINESS WITH MYGERMANY***
Have been using mygermany for a while and have not had any issues until recently. I initiated an order for forwarding on the 20th of January and that order still has not shipped. All they have to do is slap a label on it and hand it to the carrier but I guess that's too much to ask for. It's now a month later February 20th and numerous e-mails have gone answered sporadically. When answered they give a vague answer like "I will help you" but never do anything. I believe they either lost my parcel or are going out of business. I highly recommend NOT doing business with them, unless you like being scammed. I will change this feedback if my shipment eventually ships, but I doubt that happens. ***Mygermany: If you want this changed then ship my order please.***

I had a package shipped to them to be forwarded, for over two weeks I received almost no response from them. When they finally got back to me they wanted 1500 euro to ship my package! They took so long to get back to me I was not able to send this package for a refund. They dont respond to Emails or phone calls. I dont know if this is a scam to steal people packages or they are simply going out of business, but I personally lost 850 euro...

From admirable to outstanding I have used Germany for many years, but I now only shop once or twice a year because the EUR has grown significantly in value relative to my home currency. Regardless, I always receive excellent service. They went one step farther now, though! Johanna was a huge help to me today with the chat feature. I discovered that my free membership did not permit me to combine two incoming packages, which was something I wanted to do. For those who aren't regular users of their service, I proposed that Germany consider offering a pay-per-use option. I would be more than willing to pay for the service only when I utilize it.

This is from Maldives. MyGermany is best freight forwarding company in the world. I am a member of myGermany almost 10 years before. I did not find any troubles from myGermany over the past 10 years. Their customer service and package handling are excellent. They are more than honest to customers. When I ask help from chat and management they are always helping me and find me the best solution. If you want choose a freight forwarding address. Please choose myGermany. They will give you best service. Please trust my reviews. MyGermany and Johanna and management, myGermany chat team are the best for us. They will never ever regret their customers neither disappointed ever. Trust me. MyGermany chat team is the best support team in the world coming from a company. There is a lady name who working at chat support. Name is Johanna. She is most caring and most kind lady in the chat as well. If you reaching out this lady from chat, make sure you will get perfect solution what you are looking for from this lady. Recently Miss Johanna from chat have been resolved my case.I am truly very proud of her. Thank so much for you excellent customer care service, Madam Johanna