UPSReviews 2,219

Worse customer service! I Sent a package to China, I had to call three times to the pick up( because they massed up), then I select three days service and rhey gave me estimate cost base on that, when I checked the status of the package few days later I noticed that its going to be delivered in 10 days, I called them to find out whats going on, the lady( from tracking service couldnt answer me, I asked her name she refused, I asked her if I can talk to her supervisor, again she refused) and then she just disconnected me. I called back few times more every time talk to deferent people and no one tried to solve my issue, I will here use UPS again.

What the heck is going on at UPS? They were my go to with my choice and my local drivers. I am done this year with UPS- overnight a package that took over a week because they do not listen. I requested a refund and that was supposed to be processed and it is not clear what if anything they did or did not do pursuant to bad record keeping. UPS Delivered my package to wrong address no matter how many times they are given a correct address. My choice often not working. USPS is far worse, and FEDEX is neck and neck to USPS. Really poor customer service and customer focus.

I WAS WAITING FOR MY TURN TO MAIL A LARGE PACKAGE SO I HAD A TIME
TO OBSERVE THE SERVICE OTHERS WERE GETTING.

ONE GIRL WAS A BRIGHT SHINNING STAR, IT WAS QUITE BUSY BUT SHE
TREATED EVERYONE LIKE THEY WERE HER FIRST CUSTOMERS OF THE DAY. SHE SMILED, HAD A GREAT VOICE AND WAS REALLY OUTSTANDING IN
HER TREATMENT OF THE CUSTOMERS. I TOLD HER I HAD WATCHED HER
AND WAS VERY IMPRESSED WITH THE JOY IN WHICH APPROACHED EVERY
CUSTOMER WITH THIS CHEERY ATTITUDE, LIKE SHE WAS AS FRESH AS A
DAISY.

I OFFERED TO TALK TO HER SUPERVISOR ABOUT HER AND HOW ENGAGED
I WAS WATCHING AND LISTENING TO HER. SHE SAID INSTEAD I WAS TO
PUT THIS ON SITE JABBER INSTEAD, I AGREED, FIVE MONTHS AGO. WILL
LET HER KNOW TOMORROW OF THE FINALLY COMPLETING THIS TASK.

THERE HAPPENED TO BE MORE THAN ONE JASMINE AT THAT STORE AT THE
SAME TIME SO I AGREED TO PUT IN JASMINE T., TO MAKE THE REVIEW FIT
HER.

I AM A THERAPIST, SOMEONE USED TO MONITORING PEOPLE CLOSELY AND
BE ABLE TO ASSESS THEIR PERFORMANCE AND JASMINE WAS REALLY A
GREAT EXAMPLE TO HOW TO GO ABOUT YOUR DAILY WORK AND LEAVE ALL
FEELING GOOD ABOUT THEIR INTERACTION WITH HER. SHE DOES A GREAT
JOB, MUCH HIGHER THAN PERFORMANCE STANDARDS ARE NORMALLY.
CONGRATULATIONS TO HER.

SMR LAKEWOOD, WASHINGTON

UPS lost my delivery of a loveseat in September. A replacement was made from the company I ordered from in November. Was supposed to be delivered on the 15th. Called UPS different times and different people they all had different excuses. All had the same story though that the box was dropped, box damaged and had to go back to the depot for inspection and repackaging. Promise of another day of delivery by the supervisor and said 100% on the delivery truck and will be delivered by 830 tonight. Was never delivered. Their own employees don't even know their own services. One of them told me they don't schedule or pre book days or times for delivery. All round rude and abrupt. One of them even hung up on me by placing me back on hold. That employee knows nothing about "my choice". All round lazy they didn't even fill out the date they left attempted to deliver!

UPS NEXT DAY AIR is " GUARANTEED " to arrive by 10:30 am or the shipping charge will be refunded. Did you know that if the carrier is running late with the delivery to the receiver that he can mark the package as "delivered "?! As long as the carrier is " in the area of the receiver " he can falsify the delivery records to avoid being late which will cause UPS to refund the shipping charge. This is acceptable by UPS standards. They are nothing but scam artists!

So i had a package delivered back in december and the driver flys up the driveway with the big trucks and breaks our clothes line. Drives about 20 to 30 feet noticing. It goes threw the roof of my shed so now water is leaking into it. They wait almost July to file it to there insurance company. Now almost a year later they have yet to replace the line, pole and fix the shed. So since then we've been forced to use our dryer for everything. Well guess what with 2 patents and 2 children it adds up. Hydro should be covered at your expence being you guys wanna waste months on doing nothing. What is going to be done about this? Cause all she does is drag it on and ignore.
*******@crawco.ca

And now after 10months of having to use our dryer every time cause they keep dragging this on. Here's the reply I get. Even after the driver admitted it was his fault.

I have attached a final release in the amount of $480.25

The rationale for the payment is as follows.

Total cost to repair - $960.50

Less 50% depreciation as building and clothesline are over 5 years old

No increase for hydro

Total amount paid $480.25

Once the final release is signed and sent back to me via email I will be able to process the payment and send it to your address.

Thank you,
Andreas Mantas
Claims Adjuster
Inside Claims Personal Lines

I ordered some business cards and paid for the fastest delivery option. I received a message it was going to be delivered by UPS Czech Republic on Tuesday 19th September.

I specified in writing a delivery time via the UPS online system. Despite this, UPS tried to deliver the parcel after, not before, 2 PM.

I called the number on the UPS InfoNotice left in my postbox, and was charged extra for calling a special charges number. But it was an answering machine stating UPS had changed their number, and to call another number, for which I was charged again, obviously.

According to the UPS website, I am to "use this InfoNotice to tell the driver what I want to do with the package" and "place it back in the same location where the driver originally left it" (!). Back into my personal postbox, lol? How long is it going to take before the driver finds it there, lol?

I called UPS and was told they won't deliver before 2 PM, on any day, even though their working hours are 9 AM-7 PM. So, I had to collect the parcel the following morning from their depot in the outskirts of the city. When I said that I had paid for fastest delivery option, I was also told I *HAD NOT PAID* for the fastest delivery option (!).

Within seconds of reading the above, the business card company issued me with a refund via PayPal for delivery.

Within seconds of reading the above, UPS Customer Service wrote: "I am a little unsure of how to further assist you further..." Later, "... please tell me what you need sorted out..." And later, still: "You did not explain to me what you needed. If you can take a moment and tell me what you need, I will do all I can for you." (Anthony)

(Can't expect much from someone with no reading comprehension skills whatsoever.)

I advise everyone against using UPS as a delivery company in the Czech Republic - as they are useless and rude.

The title says it all. They broke a very expensive item in transit. They completely removed me from the claim process, and refused to discuss any details of the claim with me until they denied it. They disposed of the damaged portion of the box amd shipped my broken item back to me in the remnants of the box.
They refuse to replace the item.
They also refuse to even refund the shipping and handling charge that I paid for them to ship it in the first place!
They lost a customer to their direct competitor's for good. Never again UPS. Never again.