UPSReviews 2,219

"To everyone who is thinking of using UPS,
Please don't. Spare yourself time and effort and go with another delivery company.
Using UPS is thus far the worst customer service experience I have ever received.
Not only they have lost my bike during the transport from one depo to another, it has taken 4 weeks to officially' find my package which has been known for all this time that the package was at the another depo.
I felt like it was left up to me to find the bike that UPS has lost!
Not only were the staff I spoke to unhelpful, but to be frank they were lazy and not very resourceful. All they appeared to be doing is shifting the blame from one person to another, and even worse, to a third party. I was not aware this third party until I was told my bike was lost. After several weeks of this ordeal, once the bike had been delivered it was damaged to the point where it could not even be ridden. I was told yesterday that by UPS that someone will be following up on my case. Obviously this has not happened and once again I need to continue my battle with UPS to receive compensation for my damaged goods.
I haven't mentioned before that the once bike was delivered, the package was half ripped and partially opened.
After having the worst experience of my life, I wanted to see whether my case was a one off'. It appears as though UPS is flooded with the bad comments about the service they provide.
It seems quite common that they rarely fulfil their contractual obligations.
Therefore, I would strongly suggest to everyone who is thinking of using UPS, to think twice and go with another delivery company.
Safe to say that none of my friends or work colleagues who either used UPS in the past, or were thinking of using them, won't be doing that anymore.
I hope that this comment will help you avoid going through the same ordeal as I have gone through.
Kind regards"

I shipped a package national with UPS at september 29th 2018. After a
Week the package hadn't arrived and I had no message from UPS. After I
Contacted them they told me they didn't know where the package was and
They opened a case. They sent me an e-mail saying that the package was
Lost and I had to open a case to get my money back. After I contacted
Them and asked them if I could get my postage fees back they said they
Didn't know. I said that I wanted to know beforehand. They said they
Couldn't tell me. To hell with UPS! So after my package didn't arrive, I
Had to contact them, they lost my package and they couldn't tell me
Whether I'll get my postage fees back? THAT'S IT! I WISH UPS WILL DROP
DEAD!

I have ordered some giant african land snails (classed as live food so they can be delivered) as pets, complete with advanced kit, heat mats and everything. Apparently they couldn't confirm my address even though I paid £7 for delivery. This should have got them to me the next day as they need to be outside the least time possible. It will have been at least 5 days until I get them and by then in this weather my new friends may likely be dead. Customer service won't let me collect this weekend apparently I had to arrange that by 6pm yesterday which I wasn't aware of at all.
Thank you very much for killing my pets, UPS. Screw you.

I screwed up and forgot the apartment number. No big deal. I go to change it online, but the site won't let me without contacting customer service. 8 DIFFERENT PHONE CALLS LATER of my confirming my address change and ALL 8 TIMES they confirm the change is in the system. THE CHANGE WAS NEVER MADE. The least user friendly site I've ever come across and the most useless customer service there is. Also, local delivery hubs don't have their own number so you have to call corporate just to connect to them and STILL they don't update the address. Isn't that just awesome. Never using UPS ever again.

I have two incidents that UPS truck driver even didn't try to deliver my package to my address. They just directly drop my package into access point. First time, they send me email to pick up from access point. The second time, they even didn't send me email until I was tracking with seller and found they dropped my package again to access point. This is so ridiculous. Both time, I was home all day. Very disappointed on UPS service.

UPS has been around more then 110 years. Why then do they continue to abuse employees and the packages they service. 1 job: customer service. What do they not get employee appreciation and customer service. The shareholders care more about lining their own pockets then caring about anyone else. I would never suggest you use this company. You dont want to know what they do to the packages they get, from kicking and throwing to full time management talking about their hourly employees behind their back. I fully support UPSers going on strike 2018

I'm an American living in London, and I brought my US taxes over when I came to visit my parents in Virginia. My mother and I stupidly posted them, via UPS, from Staples (why does Staples USE this appalling company?!?!) They 'damaged' them. Of course they did. (Probably LOST them - they were in a hard cardboard casing that would've required a buzzsaw to damage.) Of course, not worth anything - other than HOURS of my life. Disgusting, disgusting, disgusting. What has America come to, that companies this poor are still trading? Yours, heading back to London, AM

Awful awful awful! Shipped a package worth $300 they decided that my address was wrong and switched it on me! No notice or phone call to verify. Just went ahead and screwed everything up. They sent it to the wrong place. I spent hours trying to figure out where it was. Finally had to put in a claim and the best they can do is $100 refund... Horrible service. I will never ever ship anything though them. It was their mistake. I should get a full refund.

I was home all day as I knew the package was coming today, went to check mail at 3:30pm and there was a notice, sorry we missed you, no attempt at all was made to even see if I was home. The buzz is sent to my cell phone and there was no alerts whatsoever on my phone.
The notice did not provide any information, none of the boxes were check as to what I could expect to happen next.
An invoice was attached with a note that stated pay online but there were no directions on how to pay online.

Really bad experience with UPS Canada. On early morning of May 24th, I paid a premium price for Express Early AM delivery (fastest one among services) for a small package from Toronto to Kirkland, Quebec. But for some unknown reason, my package was left behind at its dispatch centre in Quebec on the morning of May 25, which results in UPS failing to deliver the package which was guaranteed on the waybill. Ironically, UPS Canada's tracking system showed that the receiving facility was closed. Such a liar! One of the supervisor at Customer Services called me couple times on the afternoon of May 25th and promised to get the package delivered before 8:30 am Monday, May 28th. Again, UPS failed to keep its promise! The package was finally dropped off almost noon time May 28th. In order to track the package, I spent many hours over the phone talking to customer service reps. They either did not know what's going on with my package or intentionally lied to me. I was very disappointed and frustrated. What a lousy service UPS Canada provided. I paid a premium price for the fastest service but ended up with a delivery of TWO business days. Shame on you, UPS!

I will forever be this company's nightmare. I would NEVER recommend them for anything. I have friends with businesses and I am making sure that they don't give business to such an awful deplorable company. Their customer service people are robots that follow scripts and have NO capability to resolve problems. They have completely messed up a delivery and lost my package and it is the last straw. I have let the past issues pass because hey, everyone makes mistakes, but this company is so redundant on its mistakes and yet has customer service people that do not know how to talk to clients and have ZERO use. They are not trained properly. The company gives them NO authority to resolve problems so in essence they are paying them to just say "hello" when we call. What a waste of my money, time and a lot of cause of aggravation and hiked blood pressure from these people. Awful company!

I had an order that was supposed to be delivered on 4/13 end of business. I called and got an agent Stephanie from Guatemala and she told me nothing could be done until next business day. Jason the supervisor supposedly contacted a supervisor in my city but of course, no one called me. Imagine that. Now the item I really needed on Friday is not here and no one to help until Monday. Yet when I track it, it showed arriving in Las Vegas at 615am.

1Z8779E*******298

IT IS A FRAUD COMPANY WHO MAKES FAKE PROMISES AND ALL OF THEIR EMPLOYEES ARE CHEATING PEOPLE.
THEY MAKE FALSE COMMITMENTS.
ONE OF MY CONSIGNMENT WAS SUPPOSE TO DELIVER ON 5TH FEBRUARY 2018 BUT AM STILL STRUGGLING WITH THEM TO GET THIS ISSUE RESOLVED.
THEY ARE ALL SAME TYPE OF NONSENSE WHO MAKES THE LIFE DIFFICULT, THEY ASK ONE QUESTION HUNDRED TIMES, ONCE YOU THINK THEY UNDERSTOOD YOUR ANSWER THEY WILL AGAIN START ASKING THE SAME QUESTION FROM DIFFERENT MEDIA.
I HAVE LOST MY 40,000 INR ALONG WITH APPROX 1 LAKH INR BUSINESS BECAUSE OF THAT PARCEL NOT RECEIVED IN TIME.
ITS A BIG LOSS FOR ME AND I AM GOING TO SUE THIS COMPANY ON DIGITAL MEDIA NOW.

UPS.com in India has cheated and is a big example of fraud, they have given me a commitment that they will be delivering the parcel to my office on 5th February 2018, unfortunately till today i am struggling to get my parcel in place.
Because of this reason I have already lost $5000 and going through a severe mental stressed condition.
Please can you raise the voice and get it sorted out at the earliest.
https://www.ups.com
Tracking number is: 1Z8779E*******298