UPSReviews 2,219

Ups is the worst service ever. I've used them 3 times. Each and every time has been awful. The first time I shipped a roof rack, which they wrapped, and then broke. They gave me $60 back for my $400 roof rack after 2.5 months of haggling with the claims department and inspections.

The second time I shipped a box of books to a friend of mine, went missing. Since they couldn't verify the value, they wouldn't reimburse me the 50 bucks for the books.

Finally, my company was sent a shipment via UPS, and the pallet was half destroyed. The driver said "Oops" And said he wasn't allowed to stay longer than 15 minutes to see what's been broken! Absolutely ABhorrent service, with everyone in the customer service department in serious need of Prozac. This company should have been burned the ground long ago. Absolutely terrible. I would never use UPS again, even if they were the only company that could deliver my donor kidney.

In a nutshell... my shipment was delayed due to bad weather. All the drivers were pulled back in. I scheduled with the shipper and ups for me to pick it up at a facility and was told to be there between 8:15 and 9:15 p.m. they said if anything change so UPS would call me and let me know. Three people called me to confirm the time from UPS. Around 6 o'clock I figured I would check just to make sure I didn't make the trip for nothing I was told that yes indeed I could pick up my package. I arrived at the facility at 7:55. All the lights were off nobody was there. I called UPS and they told me that the facility would not be opening and my shipment was not available. I drove 40 minutes one way in a blizzard out of my way to get there and they didn't have the decency to let me know that I couldn't even pick it up. I hope to God I never have to deal with UPS again

I've watched UPS go from excellent to good to mediocre to outright bad over the past 30 years. It may just be because I'm in the browned state of Califomexi$#*!, but I'm at the point where I'm ready to ditch Amazon because they refuse to use better services like FedEx and USPS. But then, I've also watched Amazon go downhill along with UPS.

Just a few issues I've had again & again for over a year with UPS:

- The drivers are liars. They will send me an email saying they need a signature on a certain date, I'll wait around all day with the front door open, & they never show. I will then get another email saying "sorry we missed you." They do this each & every time for their "first attempt." I will now no longer wait around -- these lying brown men can kiss my azz.

- Rather than take ONE MORE STEP to put the package in the shade, these brown men will leave packages in the direct sunlight. You just can't buy IQ points, and UPS as well as America will continue to find this out as we continue to give low IQ people (who don't even belong here) jobs that qualified people used to have.

- They will deliver obviously opened and/or damaged packages. This happens so often that I've grown to expect that at least 1 out of 10 boxes will be busted with missing items. I guess you just can't give these low IQ people MORALS either. This is something that UPS as well as the country they rip off -- America -- will continue to find out the hard way.

Whenever possible, I will be boycotting this transnational criminal corporation.

I decided to switch to UPS after several costly problems with FedEx involving damage. On June 27,2016 I shipped a large package to New Jersey. It was in factory pack with pictures to validate the packaging; there is no way the item should have been damaged through simple shipping. When it arrived at the customer's residence, the box had been opened, the collector item Disney Big Fig had been removed and the chain to his watch broken, then put back in the box and delivered. The customer and I examined the evidence and concluded that an agent/employee/representative of UPS had in fact removed or cut through three strips of shipping tape and in a criminal act, damaged the product. It had been resealed with "one" piece of tape!

A claim was immediately made with UPS before the item left the customer's custody. UPS picked it up and did an "investigation" upon which they denied the claim immediately. This seems to be their pattern as well. I am fighting this denial since I am now stuck with a collector item that has lost all its value due to unlawful, criminal actions by the employees/agents/representatives of UPS. I have made an allegation of fraud which was dealt with by a phone call on a "Saturday" to my business at 8:36 a.m. (the business opens at 10:00 a.m.) with a return number stating they are not available on the weekends! At this writing, I still have not received legitimate response.

It is clear that UPS, a Union organization, does not feel it has to answer to its customers, is not a trustworthy or competent shipper. I strongly suggest you not trust your important shipments to this corporate beast. They are not good for small business.

I ordered from Romwe.com and they supposed to be delivered by UPS
But they took a long time to send me the tracking number like two weeks after shipping out my order
And when they send me the tracking no, the status said its out for delivery and i waited at my home address but nothing delivered and then they changed the status to " We Came and didn't Find you " how rude is this lie
And then they wrote an address for their pick up point to collect my order from there and i went there, But they told me sorry we have your name saved here but we have no orders from you, How stupid is this
And i went for the 2nd day too but no orders where there, and until now i can't find my order
It was for 250$ and they took it

Had few heavy furniture delivery yesterday and the USPS stuffs were really helpful. I live in an apartment that sometimes door bell from downstairs does not work. The customer service contacted local UPS and sent message to delivery staff. Later received confirmation call from local UPS that the delivery will be there between 8:30 to 9pm, when usual delivery ends at 7pm. They work extra hard to make sure my items will be delivered! Thanks again!

STAY AWAY whenever possible! I have many orders online, and most of the stores used UPS. The delivery guys are EXTREMELY LAZY! They did not put any effort at all to get them delivered. I need the item urgently, and I left my phone number at the door, i gave the door code, and I was actually at home the whole day. They could not be bothered to try to call or at least to get in, and just left notification just right next to my note of my phone number. I am very very disappointed!

Incredibly bad customer service. First, despite notes left on both their website and my door, saying that nobody is home before 5 p.m., they insisted on trying to deliver during the work day. Their local office is not open in the evenings or on weekends, so I can't pick up the package. A phone call to a surly "customer service" (really?)... person... got me the assurance that it would be delivered by noon today. It is now 1:00. Don't you just LOVE missing a day's work to get a package that doesn't turn up anyway? FedEx, Purolator... even Canada Post does so much better than this!

A company had sent me two separate packages through UPS and both times I was unimpressed by their services. I had called them and told them my complete address after they were unsure of where I lived and they told me my first parcel would be brought to me the next day and it wasn't. I had to call them again and they still didnt know where I lived and that went on for 3 more days and then I finally got my first parcel. About 1-2 weeks later they had another parcel for me and again could not find my house for 3 days. Those were the only times I've had problems with them and since then I have had 2 other parcels brought to me by them with no problem :)