UPSReviews 2,219

I personally wouldn't use they're service to take a letter next door. They are slow and very expensive. I scheduled a pick up for 2 packages with a live agent. Well the agent told me I could take it to UPS store and never processed the pick up. Told me it would be picked up they never came so I let Verizon know what happened. And taking time I dont have to drop said package to be mailed with a prepaid shipping label
In the past they held my package at local hub for 2 days because they said they deliver it on said day. Post office is way faster and by far cheaper. Save your money when it comes to the poor service and product of ups.

Here in France their procedure is the following: They inform you of the date of delivery, between 10am - 6pm, whether you can be home or not. Then, if you call them, they tell you there is no choice, either go find your package somewhere in Oshkosh, or hope they will give you a better shipping date. Nothing can be planned in advance. They care nothing about the end-client, the receiver of the package. To be avoided at all costs.

UPS FAILED to deliver samples at guaranteed time for an important sales meeting for my start-up. Having paid a premium for guaranteed delivery, I didn't even get a refund as they said it was the result of an "emergency". Actually, they changed the reason 3 times when asked! They say it's an "emergency" to be cleared from living up to their own T&Cs. I WILL NEVER, EVER USE UPS AGAIN. UNDER NO CIRCUMSTANCES. NONE. Total cowboys and totally unwilling to take responsibility for their own mistakes.

Was at a trade show where UPS had a booth to ship what you bought there. I shipped 17 boxes US post office - they ALL arrived safe, I shipped ONE package UPS because it was easier. BAD CHOICE. EVERY item in box broken and they won; t pay insurance claim. They keep shuffling me from department to department for 30 plus days - after several irate and frustrating phone calls they inform me this is a franchise store I shipped through so they waive their liability! The franchise store said it would come out of her pocket, so she's not interested in paying and claiming not her fault. They were the last people to touch/ship so not sure how they can claim this,
It would be like someone bringing in a watch for a battery replacement and the guy breaking your crystal and hands you back the watch and says "here ya go". I'm out $86 for shipping broken pieces to me, they claim the $200 is not insurance it's for lost packages (sounds like fraud to me), and denied all claims. Last time I ship UPS!

I am so happy with the way my parcel was shipped, handled and delivered. I ordered it on the 02/04/19, it was picked up by ups on the 04/04/19, and delivered on the 05/04/19. After my parcel had been collected by UPS, it stated it could take up to 5 day to be delivered, but I received my parcel the following day.
I was able to track my parcel, which was sent by Standard Delivery, so I always knew where it was and at what time. It came on the exact date they had shown on the tracking website, and at an earlier time (13:05) than I expected (17:30).
The driver was polite, and I am very thrilled with the service. Thank you for making my delivery so easy!

(Sent from Scotland to Birmingham, UK)

I'm writing this specifically over experience with UPS Russia, but probably it's transferrable to branches in other countries as well. They've had scheduled and promptly cancelled two consequent deliveries based on a fact that the brokerage fee haven't reached certain department within UPS. A side note - I've paid that fee using wire transfer within the country on morning of a working day, which absolutely means that money will not reach a destination account within same day only if payer's bank held the transaction for some reason. For two days, I've been woken at 6 AM with texts saying 'your box is on the way' and both times drivers was unaware that the payment for their broker services have been reached UPS (opposite to what I'm being told by their support service). Taking extra fee for the brokerage service itself with taxable stuff (approx $50 vs approx $20 for non-taxable contents) is probably ok, but fscking everything up in continuance is something I've not seen in a long time, including carriers famous for for their incompetence.

In short - you should avoid UPS for all non-standard cases and take a very great measure choosing them for unimportant or time-insensitive stuff. I've wasted $150 (broker fee plus non-refundable cost of delivery) for a relatively small package and the mess they could easily avoid if someone could have at least tried to bind processing flows of the accounting and delivery departments together. Again, avoid if any comparable alternative is available.

This the eighth time that I have received multiple messages from UPS for a package delivery schedule. First an email "You are scheduled for a delivery tomorrow." This followed by a four hour time frame. Without fail, then morning of delivery, I receive another email advising that the delivery time has been "Changed." This is always, of course, after I have already made plans to be available for the delivery. Then approximately 50% of the time, I get "Your Delivery is Delayed". Due to (Fill in the blank here with whatever excuse you'd like). The reliability rate for UPS in the last year has been absolutely 0%! Not once has a package been delivered on time, or at the designated time. This is contrasted with a few years ago when UPS was actually a much preferred package delivery resource over all other competitors. Whaaat Happened! But for now, my business goes elsewhere.

I live at a business address and UPS as well as all mail services are terrible. Seems pretty D@@@ convenient that they say "oops" something went wrong and packages will be delayed. Yea every d@@@ time it seems to fall on a weekend but during the week I get packages early if not on time. This has happened to me more than once and the last time I am supposed to be getting vitamins, guess next time I will be getting them from Walmart at least then I get them early, because via FedEx, even though they used to deliver to the wrong address. Not to mention UPS can't even read and sometimes put packages in the wrong mail box. The box right outside the gate that is for after hour deliveries says FedEx, UPS, etc. for big packages put here.

Several times, I've had packages delivered to access points because driver marked them as "no one at home". Twice, I have been sitting in the front yard at the same time as delivery was so-called "attempted". Other times, I would be sitting at my desk in front of a window that overlooks my front yard and road. Deliveries were not "attempted". I always call and talk to a supervisor to file a complaint. Every time, I'm told a local supervisor will call me back. That hardly ever happens and when it does, nothing is ever resolved. It always happens again!.

I know UPS deliveries always have customs charges and broker charges so I was expecting the bill when I got it.

What I wasn't expecting was that I would pay the customs charges when I got my delivery notification 24 hours in advance only to have the driver refuse to give the package without payment. I was away from the house and my mother paid the charges a second time not realizing I had already done so.

When I called UPS they said it can take up to 24 hours a driver to be made aware of a payment (which is ridiculous given they we only get notified of a delivery the day before it arrives!).

I asked to speak with a supervisor, Edward, who said he couldn't do anything either because they can't cancel the transaction even though I called them the same day and the driver hadn't even gotten back to the office with my mother's information. He said they had to charge the card and generate an invoice, which would take 7-10 business days, and then would refund me.

I called again asking to speak with their accounting department so that they could make sure not to process the card at all but they refused to forward me because Customer Service is the "right department to speak to on this issue".

I am EXTREMELY disappointed in how this was handled. Their company made a mistake and uses some sort of archaic notification system and would not fix the mistake before it could escalate.

From what I could gather this is not an isolated incident and happens fairly often. Which is even more disappointing that they are willing to take multiple payments for one transaction, just to sit on the money, gain some interest and then refund people.

My mother and I also tried to contact both credit card companies to have one of the transactions blocked or cancelled but they said we had to call UPS. I actually called a third time and the HUNG UP on me while I was on hold!

I also contact the supplier of my product and recommended they change carriers to avoid inconveniencing future clients.

As it stands it appears I have no choice but to wait for them to refund me but you can guarantee I will be following up regularly through social media and by phone because I have lost all trust in this company.

Just had a bad experience with UPS. First of all they told my husband and I it would cost $20.00 for a package that we know would only be half that at the post office. Then they told us it would actually be a dollar more to send through the post office. We finally agreed to this because we were trying to save ourselves some embarrassment because the next package we had they claimed would be $30.00 dollars to send (again from past experience at post offices we knew this was not true. When we asked them the post office price they claimed it would be $38.00! This one we hauled back out of there. One other package (even though larger) was a much better price and they said even though it was 3 times as big as the (so called 30 d0llar package) it was because of shorter distance. Anyway back to the $30 - $38 dollar box it actually was going to be $38.00 at the post office, but they offered a much lesser cost of $16.70 (just longer to get it at it's destination) When I asked UPS about that feature or what the cost at the post office would be at a longer delivery time they mumbled something about mailing it the next day (not what we meant about it taking longer!) Crazy answer. So, we paid for the huge box at a not so bad price mainly because we did not want the recipient to know what we paid for the postage, overpaid on the one box (our stupidity for not wanting to be more embarrassed) and hauled back home to our local post office with the other box and paid the more normal $16.70. What a pain it all was and did not appreciate the lying!. This place is only good if you want to hide postage from someone.

Well here's one I don't like.

A few years back I had bought a used fish tank light on eBay. Had the guy put extra insurances on the shipping because of its fragile nature. Even paid for the packaging even had a picture of the receipt. ( or at least a quote for shipping packaging and insurance)

Long story short the light was late and damaged. Got ahold of ups and the shipper. Turns out they didn't put the extra insurance on. Buddy had a friend in the ups store I'm guessing.

I phoned ups store manager and explained the situation. They felt bad and offered to pay the shipping back. Not the insurance cause it was never paid he said. Even though I paid extra for it. So after a few months and various long didstabnce phone calls he tells me he's issued a cheque and it's in the mail. Waited a couple more weeks no cheque. Called back they said it has been received and cashed...

They sent out a cheque to the original guy that shipped it. After all the calls we were on a first name basis.

So now not only did I get screwed on the shipping and extra insurance. I've just spent a couple of months to give the $#*! that did this more money.

Called ups again. They said to get ahold of the original shipper. Did that he said thanks for the extra money and that he was broke so would not be writing a cheque to me ever.

Called ups again they said sorry.

Anyhow I never ever use ups ever I go out of my way to not use them. They take to long gouge on duty. Once you go brown you can't get the taste of out of your mouth..

This is my second recent nightmare delivery experience UPS. Info Notice 9444 5102 568 5. Delivery attempted but I was not home. Called and then later recieved a call back and was told that I could pick up my package same day at distribution center on Jeff Adams Drive@ 6:30 pm. Fought traffic up I-77 to I-85 reaching the center@ 6:33. Waited about 40 minuets and was told "no one told the diver" ( A 2:30 hour wild goose chase) I then was instructed to sign slip and tape it to my front door, and it would be delivered the next day. No attempted delivery happened the next day. Called again@ 7 pm that day and was told I would get a call within 2 hours, call was not returned til next day. At that time I was told it was there at the distribution center and I could come pick it up. Telling me when I requested a same day pick up that it did not go back out - as if this was all my doing. I refused since I did as exactly as instructed yet did not recieved my package after making the journey.

Previous experience was driver made one attempt to deliver even though notice said to sign back of slip which I did and they would make another attempt. My package sat for two weeks and was then returned to the shipper. When I called I was told the driver had the autonomy not to make another attempt and disregard his own slip instructions, without notifying the recipient.