UPSReviews 2,219

It's my first time buying computers parts from Newegg store. And UPS is the company that should deliver my packages. I choose the fastest way to deliver my packages I paid extra 50$ for that. Now my packages doesn't came at the specified time. And it's late extra 17 days!. I called the costumer support for UPS in my country. They were the worst costumers ever. Always say they the package will come after 48 hours, and It doesn't came in the time. My package has been held in the warehouse for 16 days. I finished all the costume clearance after my order has been processed for 3 days. So why my package is late then? Maybe it's just lazy from them. I really don't recommend UPS at all its the worst delivery company ever.

I ordered something from U.S. A to be delivered in the UK. I payed $130 for delivery plus additional 102GBP for taxes and custom fees. That's not the issue here. The problem is that i called ahead to schedule a delivery and pay my taxes and we end up scheduling the delivery for next day in the morning. So i took off work for a few hours as i was waiting to receive my parcel. I was ready the whole morning for someone to contact me. No email, no phone call, no ring bell nothing. Then i go online and i see that there was a failed attempt to deliver made. What? They could have called me, emailed me, they could have ring my room from the front gate, or they could have gone to the reception and have them contact me. ZERO! They did none of those things. Then when i call them they say that they drivers cannot call me? So why you didn't mention it when i was putting the note with you on the phone. Then they have the nerve to tell me with a straight face to go pick it up from their store. Are you crazy? Would you pay an additional 25GBP for an UBER to go back and forth and pick it up when you already pay that amount of money for delivery? That beats the whole purpose of delivery. I think it's disgusting and not professional. What a shame.

How many ways can UPS screw up? They say they "attempted delivery" when they didn't. They lose the package. They deliver the package to the wrong address. Today, they said the package would be delayed because of severe weather. I know from tracking that the package is IN my city and as I look out the window, it's bright and sunny, 84 degrees - no street flooding, no blizzard, no impending meteor strike. I have complained to AMAZON so many times about UPS incompetence that they automatically send any order I place by their own courier. If Dante had been familiar with UPS, it would have featured in his "Inferno."

They claims to say they deliver my package and I never received it they left it at the front door I live in the projects how could you leave a boxes with 5 sneakers at someone's door this is ridiculous sometimes I wonder if those same workers stealing peoples belongings ups is the worse place to ship your products with and if I don't get back my shoes I'm suing they $#*! this needs to stop and I have evidence to show that I was at work when this allegedly delivery happen y'all so stupid and y'all don't even care I work hard to buy my things for you guys to be so careless it's a damn shame.

I cannot believe the terrible service I've received and the stress I've been through because of UPS. I called them on June 18 to let them know that I needed my shipment to be held and delivered after July 1st as I had not moved in yet to the delivery address (items bought on best buy that told me that I could pick any day for delivery, which was not true). Their agent tracked my shipment but told me that he could not change the delivery date at that time as the items were currently being labeled. I stressed the urgency of the situation, telling him I don't live at that place yet, and could not afford to notify them of the change too late. He told me it's never too late as the driver can be notified at any time of the change. Delivery was not scheduled until June 25-27, so I had time to call them back and make the change. Today (June 19) I received an email notification that the items had been delivered! I totally panicked not knowing what had happened to my items. I had ordered 2 pieces of furniture, not just some small cheap item. Let me tell you what happened. The items were taken to the address where I don't live in (despite my communication with their agent less than 24h before), the current tenant not sure about what was going opened the door for them and they dumped the furniture at the lobby and then just left before he even had a chance to go downstairs and talk to them. Luckily for me he was kind enough to agree to keep the furniture in his apartment until I move in. Then the 2 of us had to transport more than 80lbs up to the 4th floor (no elevator in the building), risking to actually being injured, as the building management does not allow items left in the lobby. This is the most outrageous thing that has happened to me and I'm taking this complaint to the highest level possible as well as posting on all available forums.

I have had the worst experience with UPS recently. I was suppose to receive my package last Thursday no note on my door, nothing to show they attempted to receive the package. They said I was not available to accept package which the apartments have lockers to place the package in so no excuse. They were too lazy to place it in the locker. I called customer service to give them instructions and the driver still did not follow instructions. I have been calling everyday consistently about my package which is very important for our business and they always told me that a supervisor will call me in hour, never received any calls! This problem is still not resolved! Very unprofessional and the customer service representatives act like they do not care at all. It is important to have good customer service and to care about your job! I would never treat my customers like this! If there is a issue we will solve it promptly unlike UPS! They need to take their job seriously and solve issues promptly. People have businesses to run and it could have been worst that package could have been someone's medicine that is needed to survive!

Local UPS delivery drivers refuse to follow simple delivery instructions as provided on their own website. "UPS My Choice" provides instructions to deliver to my front door and also provides a code to open a gate on my driveway. I have been told by UPS that they will follow these instructions, but the drivers don't care. This is an ongoing problem. I tried talking to the driver supervisor at the local distribution center, but will never do that again. She was the rudest person I have ever encountered... extremely unprofessional.

A few months ago I found the business card of the manager of that location in my mailbox. That violated federal law.

The gate does not reduce the width of my driveway and in no way prevents the delivery trucks from reaching my house since they have the keypad code to open it. It opens automatically for exit. They know all of this. They also know that we are both handicapped, which is the reason for the delivery instructions to our front door.

So bad I can't believe it, the delivery date was for Monday waited all day Monday no phone call nothing. The excuse was they couldn't find my address. Don't believe that one bit, first thing I did was Google my address and what do you know there it is exactly where I live on Google maps. Hard to believe a courier company couldn't think of that or just all me like all good courier companies do. Then the company that I ordered from says there was no one home a delivery card was left behind. Not true Mr nice guy from the company I was home all day and no one attempted to ring the buzzer or leave anything in my post box, they say they don't have any contact with ups I have to do it myself. Lovely... I sign up to ups tracking on the website fill out all my details click next and a blank page popped up with tiny font in middle saying close page. COME ON PEOPLE so not cool, it's Wednesday now still waiting. I'm pouring myself a chamomile tea now to calm my nerves.

I ordered a Stetson hat from Amazon, who shipped it via UPS. It was "delivered" today, if you can call throwing it in my yard a delivery. The box was crushed (not just from being thrown in the yard, but from serious abuse), in spite of clearly being labelled "Fragile." Needless to say, the hat was crushed as well, in spite of being well packaged, with cardboard reinforcements and bubble wrap. I am attaching some pictures. The damage to the box is obvious, but the damage to the hat does not really show up as well in pictures. Suffice it to say, it was not the shape it was supposed to be. I tried to straighten it, but the bent areas resist straightening. I first tried to make a claim to UPS, however, it would NOT let me file a claim unless I entered the name of the contact individual at the company I bought it from! How on earth would I know that? I entered the company name, address, and phone number, but that wasn't enough. Then I tried to return it, but the seller just issued a refund and told me not to ship it back. I still feel like UPS should be held accountable, so I'm leaving a negative review, which is about all I can do at this point.

I shipped my $400 Flat Screen TV with UPS. The TV was placed in a box I purchased from U-haul and it is specially made for TVs. The box clearly said Fragile and stated which side needs to be facing upwards. The TV was properly cushioned and safe to be shipped. When I received the item, the box looked terrible as if the item was literally thrown around during the shipping process. They completely destroyed my 49 inch screen TV. I filed a claim and they denied it because according to them "it wasn't packed properly". I then tried to dispute it showing evidences of the damages and proving how it was their fault and they still dismissed it. Maybe they need to hire people who can actually read and understand what fragile means. You'd expect a huge company like UPS to take responsibility for being reckless and ruining people's properties that they paid a lot of money to buy and ship. I'm out $600 (tv + shipping) and it's safe to say that I'm never shipping anything with UPS again. DON'T EVER SHIP YOUR TV VIA UPS. Always choose FedEx over UPS. Much better customer service. The pictures show everything and how the TV was destroyed from the TOP RIGHT CORNER. Meaning that the TV was thrown on it's top side. Absolutely reckless. Worst experience ever. Terrible company. I attached just a couple of pictures of the item after received and unwrapped.

I am so flippin' sick yet another "lost" package, and then trying to wade through UPS's awful robot call center... time and time again. Just getting to a CSR is ridiculous. They repeatedly fail to deliver packages. I live in a secluded, rural area - no one is stealing them, unless it's a daytime possum. I receive a "delivered" notification, but as always, nothing is there. Then I get to go through their lengthy "investigation" period, in which I always have to have a new package sent out. Thus, what was supposed to be 2-day delivery? Yeah, more like two weeks. C'mon UPS get it together. Carrier pigeon would be more practical. If I could request USPS, I would every time. F-