UPSReviews 2,219

UPS lost my package, made my jump through a million hoops to file my claim, finally refunded me for a fraction of the package's value FOUR months later AND charged me the mail fee to send me the refund check via UPS. Beware that the UPS stores are just "agents" and don't technically work for UPS so they constantly use that as an excuse to not give you a straight answer and defer all blame to "them" (aka corporate UPS). Go somewhere that actually cares about customers and wants to deliver the service you pay for.

First time using UPS and definitely the last. Between the lack of communication and being told my package will be delievered "tomorrow" everyday for more than a week is insane! I paid express delivery and was told my parcels were to arrive in the UK the day after I arrived. It had now been 3 WEEKS and I still havent recieved anything. I was told customs wouldnt release the parcels because thet were waiting for another form to clear it. The agent who was looking after my case was not helpful and would ignore my questions when he couldve told me 3 weeks ago the steps I had to take to obtain this information (luckily on the 5th attempt another agent was nice enough to give me the correct number and process to follow). Today they decided to deliver my parcels without giving me notice or a timeframe. As I was tired of waiting around for 3 weeks I wasnt at home. UPS has beyond horrible communication and was not straight forward at all. It shouldnt be the customer's responsobility to constantly be chasing this up.

We've been living in the same house for a year now, and for a year now, without fail, UPS delivers all our packages not to our house (FedEx and even USPS for crying out loud have zero issues coming to the house, mind you, so it's clearly not impossible), but to a frickin barn at a frickin winery a mile away from where we actually live. We started just checking the barn on our way home from anywhere if we got a delivery notification, since UPS couldn't seem to figure out where we actually live. So eventually, fed up with the whole scenario, I call customer service. I get bounced around from person to person, and they all tell me the same thing: "Sorry, nothing we can do. Don't know why that's happening." I have an important package coming, so I call again with the tracking number handy. They tell me "that sucks, sorry that keeps happening, we'll just have to see where the driver leaves it." How is that an answer? I asked if there's anyway to ensure deliveries actually make it to our residence, and they told me the same thing: "Sorry, just have to see where the driver takes it, nothing we can do." I am beyond frustrated. I don't know if I should be mad at the customer service, the driver, or just the company in general, but I am mad. I am never using UPS again if I can help it. And if there is ever another shipping option available for online shopping, even if the shipping is more expensive, I am choosing literally anything other than UPS.

:) Check this story out. HAHA. It's review not on this location. It's on the whole UPS company. 7days ago UPS website made me wait the whole evening and I got no delivery. Two day ago I got a call and I called UPS back. They explained the sender didn't mention my phone number correctly. In reality he just forwarded the correct number a bit later but nobody collected it on UPS side. 7 days later after clearance finally I got the delivery status "by the end of the day". But at 6:20 pm I didn't meet anybody and I called UPS help center. Some girl apologized and said that no delivery for this day. It's a mistake on UPS system and I should wait the package by the end of Tomorrow. So I left the apartment. I came home and I got a note that it was delivered but nobody was at home. So after 7 days of the delivery day, 5 phones calls, 5 emails I still had no delivery. I mean how much more UPS will be mocking me? Haha. The story continues. Now I was planning to pick up the package myself like the sticker suggested. And you know what? Their website says it's out for delivery and I have to sit at home from 4 to 8pm the third time during this week. I was waiting the whole evening. I've seen a UPS truck leaving 3 minutes ago. I ran after it and I found another sticker on the porch. So the delivery guy simply didn't want to go in the building which the first guy did on the previous day. I called UPS phone service again and I was said it will be tomorrow again. I don't want to deal with UPS anymore. So I asked the girl to put my delivery on my own pickup. I mean I don't allow UPS to mock me anymore. So I will come to UPS location myself to pick the package up. If it's not there tomorrow I will lose my patience. I definitely won't allow UPS mocking me. I guarantee. They are pretty risky guys. I have been waiting to get it for 8 days.

Had a package stuck at customs for like 3 weeks, and I had not idea that it was there. The whole time I was thinking it was a delay with UPS, but I never got a notification and the tracking information was way off. I didn't call customer service because I know where that would lead to. But I finally got my package, I just wish I knew it was at customs a lot sooner.

I delivered from calgary to new york.
This package was time sensitive and they said it would take 2 business days
And its had been over 20. Everytime i called they would tell me to go back to the store i sent it from even though i sent it from their main office.
I wasn't in the country so they said they cant help me until i go back to the store and ask them.
Honestly go with DHL or FEDex
They are a million times better service providers.