UPSReviews 2,219

Last month alone:
1. Lost a shipment coming from the states.
2. Refuses to look for it unless the investigation is originated by the shipper?
Shipper didn't loose fright so if UPS lost it they better get on searching for it.
3. Over charged by billing twice same card
And even though they see it we still didn't get our credit
4. Send to collections a bill that is outstanding that was never billed to us in the first place.
It seems to me that UPS is all about saving their $#*! and not the customers.
Their exchange is out with their customers.

A terrible, disappointing experience. No tracking updates for 3 days after the item was dispatched. I send a question online and never get an answer. Then suddenly I get information that it'll be delivered on the following day. Not bad, a rather good surprise, heh? Nope. The item not only is not delivered but the tracking still hasn't been updated so it says the item will be delivered today even though it's 11:30pm and I'm chilling in bed. Or I would be, weren't I so utterly disappointed.

PACKAGES RETURNING TO THE SENDER WITHOUT NOTIFY THE RECEIVER
Last week I checked online to see where my parcel was, the information showed: in the warehouse.
So I waited.
After one week, I didn't get any notification, and suddenly the parcel is going back to the sender.
I called UPS, they told me that they could not delivery it and now is going back to the sender.

AMAZON SHOULD CHOSE ANOTHER PROVIDED
Amazon notified me the following:
¨Unfortunately, UPS couldn't complete your delivery and is holding it for you to pick up. We're very sorry for the inconvenience. ¨

Could I know where I should pick up my parcel?
There are unprecise information in the tracking and it shows that it attempted to deliver the item while it´s not true, I didn´t get any notification of attempted delivery.

The whole UPS system is not well organized.

LOSING ITEMS AND MESSY NOTIFICATION SYSTEM
They have lost one of my parcels and they are even messing up with notifications:
I first get a notification for an item which they lost, and after a week I get another notification telling me that that item was in the dispatch center and I was supposed to go and pick it up.
This happened several times now.

NOTIFICATIONS WITHOUT PICK UP POINT
I get notifications that my parcel is arrived at the pick up point, but it does not say where it is.

WEBSITE WITH ERRORS
I get errors on the website, when adding an email for notifications for example.
Also the login is not really straightforward and it´s buggy.

Wish I could give 0 or negative stars! Shipped 3 packages from France to the USA as I have moved overseas for work. Only one package was delivered in time! The company was not able to deliver the other 2 packages of the shipment saying the address was wrong, despite the address being 100% accurate and them being able to deliver 1 package out of three at the same exact address. Had to call several days in a row and give them the same instructions again and again to help them do their job and deliver. They even had the guts to ask me to come pick up my packages at their warehouse, while I paid for a service that is supposed to deliver at my door! The drivers could still not deliver, as they most likely hire illiterate people with no brain, as any person with an IQ above 1 with google on his phone would be able to find the address on google map and make the delivery. I finally was able to get delivered the remaining packages 3 days and 4 days after the 1st package was delivered. On top of all that story, a lot of personal belongings that were in the packages were shattered into pieces during the shipment. Will never use UPS again and I recommend you do the same!

U need to double check the address of your delivery. U need to make sure u delivered it to the right person or house! People are working hard to pay for those packages. I was told it was delivered and received by who? There are houses here with same number but different street name! U can't just accused your neighbor for stealing packages when you can't proved it. You guys have one task... one task only and u can't delivered it right!

Having taken the day off work for the delivery of a parcel which during tracking claimed it was on route I find out this evening that it has been postponed. I telephoned the company which wasn't easy, it was convoluted and difficult to find the number. However once I did speak to somebody who sounded like they were half asleep or didn't want to be there I was told that the parcel was left at the depot this morning due to a high-volume number of parcels. Why wasn't I told that this morning so I could have gone to work. They have my telephone number and contact details email address. Wheres the courtesy? Other companies would have called or at least emailed or text. What's the point of them having the number and details if they don't use them? Now I have to take another day off work for a delivery they may not even attempt! Absolutely furious this has cost me a lot of money they couldn't seem to be any less interested and didn't even apologize. I will never use this company again.

I'm so angry with UPS. I shipped products from China to the Philippines and tracked the package. On the fifth day from the time it was shipped, it said on tracking that they tried to deliver and I wasn't there. BS! I was there and there were other people there in that address, too. And once was not enough. They pretended to deliver again the following day and again said I wasn't there to receive the package. Now, they're holding the package for days and still would not give it to me. Customer service reps are like robots. They're nice and will assure me every single time I called and emailed that the package will definitely be delivered today or tomorrow. Their answers are automatic. I get the same answers over and over again but still no package. My package is of value. This is for my business. The fear of them tampering with my package and stealing the contents is very real right now, not to mention the revenue I lose every day that my package is not delivered. I can't believe how bad their service is. It's a nightmare.

STAY AWAY FROM UPS, THIS SERVICE IS GARBAGE. We ordered bees from Romania and they were supposed to be delivered with UPS to Belgium in 3-4 days (according to what was written on their website). The package was given to UPS on 19th of August, but was only shipped on 22th, which was supposed to be the delivery day! So, by checking with the tracking number, we saw yesterday the delivery was planned on Monday 26th. The bees would probably be dead. But today, on 23rd, checking again, the delivery has been delayed to Wednesday 28th. ARE YOU KIDDING? Never again, this delivery service is probably the worse existing and is handled by irresponsible and unqualified people with overpriced fees.

They dont even deserve one star. They should be put out of business. I sold a brand new never used washer on Ebay and sent it with ups, worst decision of my life! The driver that they sent was a little old man who had to stop and take his inhaler (even though my husband was helping him to take it to the truck). The washer was well packaged and labelled and when it arrived at the customer's it had appeared to have been thrown off the truck and rolled down a hill then stomped on.
We drove 90 minutes down to the customer's to see it for ourselves and it was a disgrace. We had to take it from them and issued them their full refund. We called ups about it and they took one whole week before someone came to get, which they still did not take it because it was now unpackeged, instead, they sent someone out 4 days later from their assessment team (who had no idea how anything worked, which he said himself).
The verdict- They cannot be held responsible for the damages because it was not packaged to their standards...
Note- The washer was cartoned with styrofoam on the sides, bubble wrapped, boxed and insured with them for damage.

UPS is a fraud company and I do not advice anyone to use them.