UPSReviews 2,219

UPS has very bad customer service. It is not working 24 hour. Even if you talk to alive person - you have filling that you talk to the computer from company that has nothing to do with UPS. They three times ask for address, where package need to be delivered (despite that they did not deliver this package to this address in the first time without no reason). After I asked "customer service person-computer" to repeat the address for delivering my package, this person told me that for security reason he cannot provide me with the address. It is disrespectful and unprofessional answer that nothing to do with security. I still wait for the package. I would like at the end to compensate my money for such bad delivering service.

If you need to send urgent package please please do not use ups services. Besides of the fact the charged for Express services and fake promises that package will be delivered in day it took 7 days to reach its destination in different city more over fake updates on traking site every day, update first day its said due weather conditions package is delayed however neither the ferry were delayed or flights on bright sunny day second day the update was we incorrectly sorted the package may cause delay than it took 4 more days after I witness it going around country before it could reach to its final destination.

First of all If your considering applying for UPS you better have someone you know working there that is already upper management that can pull your application & basically get you past the interview part & in the door; if not you looking at a lot of sleep-ness nights/super early mornings considering they will not inform you prior to coming in that it is a strictly manual LABOR job. They(lower management)will literally have you showing up to the facilities hours prior to the time they are actually ready to come & get you from whatever harsh weather conditions you & the rest of the future employees are facing outside(as an consideration of future employment).

I ordered something online and they'd used UPS to send me the package. I paid 2nd Day Air so that I can get the package on time and paid higher than the ground shipping of course. Tuesday they knock on my door, took me 30 second to go down, to watch UPS truck drive away, and they left me a SORRY notice! The next time i wait at the first floor, they didnt even knock on the door or ring the door bell, just put the notice on the door and left, the thrid day they did the samething, i called the customer service they basic told me to $#*! OFF, IF YOU WANT IT, PAY ME AGAIN! This is my last time use UPS

Used 3 day international shipping to ship tickets to a friend in UK. Very expensive. Event was in 3 weeks. Package was lost, they said they would reimburse for the package after an 8 business day investigation. 15 business days later (and 1 day after the event passed), they found the package and delivered it. They later said they would refund me for the delivery charge. Once I called to get the refund, they said they couldn't because they used a subcontractor to ship it and they are not responsible for it. The told me I probably wasn't told that I had a choice to use UPS only or allow a subcontractor. I got the run around for 25 days, false sympathy, and false promises. NEVER USE THIS COMPANY.

Waiting a package, lost a day from work, checking on the web site every hour for tracking then package arrived at Barking then nobody make an update out for delivery, still waiting then (sorry we missed you) nobody knock the door also my room is on street side, no classic flyer left trough the door, time was 3:15 and my neighbour was outside doing some job I asked have see a ups van answer was no
Thank you very much UPS
Really this is the last time I use this company very Terrible

I am the co-owner of a small business and extremely disappointed with UPS. It is very difficult to do business with them and their prices for small business - even with supposed discounts - is MUCH MUCH more then the Post Office.

Let me just give some examples from my most recent attempt to use them. I had an order from France and since we've had several shipments return by the French Post (Colissimo) recently due, I thought we'd try UPS. I had to manually enter the shipping info because we were unable to get our UPS account to work with either STAMPS.com or XPS ship shipping tools. After I entered everything I got an error telling me my account was inactive and to call customer service. I searched on the website and finally found a number to call only to get routed through automation hell and could not get it to transfer me to a real person until I had entered a tracking number, which of course I didn't have. I was never offered an option for what I needed. The standard voice command "operator" didn't work. So I hung up and tried again using another number. This time I used another routing path that didn't really apply but this one finally got me a person that then transferred me. The rep that helped me simply had me activate it online. Why then did the error message have me contact customer service when I could do it online? I then had to reenter the info for the shipment only to discover the cheapest price for a 1.9 lb shipment in a small 12 x 12 x 8 box would cost WITH MY SUPPOSED DISCOUNTS $140.56. By comparison the rate with the USPS for Priority Mail was approximately $42. That is highway robbery. The supposed "small business" discount I was given after a 25 min+ telephone call (they reached out to me) about a year ago. If you aren't going to take small business seriously, don't waste my time calling me or promoting that you are a solution for small business!

They promised to deliver a package within the US in 2 days and even after collecting premium changed the delivery date to 3 days. This was the delivery date on their tracking website as well as confirmed by their human agent on phone. Since the receiver will not be there on the 3rd day, I asked the package to be sent back to me and the human agent said that since it was their mistake I was eligible for a refund. But their billing department refused. It is interesting that at this point the billing department said that the package would have been delivered on the second day had I not asked for a return. Basically, I paid $28 to have the package delivered to myself!

UPS in my experience is HORRIBLE! My package was set to be delivered on a Tuesday then got bumped up to Monday. Without explanation got bumped back on Tuesday. (Never leaving any details in the tracking link) which was fine by me since that was the original day. Tuesday comes and goes NO DELIVERY! I contact UPS on tracking site through live digital chat. The worthless employee has the gall to blame the sender for hiring UPS's service. NOT TAKING accountability for the terrible service. The chat rep then escalated by complaint to a supervisor who called. She had no explanation and agreed with the live chat rep that it was the senders fault. BAD MANAGEMENT AND BAD SERVICE!

I've had nothing but bad experiences with UPS. Today, I'm wasting my time tracking down a package a UPS driver decided to deliver to a completely different town, despite being given the correct address. This happened less than an hour ago, and their agent on the phone is telling me that an investigation is going to take 1-8 business days. They could easily just tell their driver to turn around and pick it back up from the incorrect address and deliver to me, yet I need to wait up to 8 days (by which time my package will likely be stolen or otherwise missing).

Previously they have charged me exorbitant brokerage fees (often 3x the actual customs charge itself). They have delivered boxes that were clearly beaten up by UPS somewhere along the wayI never have that problem with FedEx, Purolator, or Canada Post.

UPS is of the worst companies I have ever dealt with! I always ask my suppliers to never ship using UPS, unfortunately the seller of the shipment I was supposed to receive today changed to UPS at the last minute and now I get to waste my time fixing their stupid mistakes.

I purchased a label (rather expensive) to deliver a package from another country to myself. I emailed the label to the sender and scheduled a pickup. The sender was ready with the package waiting for the deliverer.
Scheduled pickup day: nothing happens.
Day 1: "sorry sir, you should contact the sender"
Day 2: "i can't see anything in my computer for your package. I don't know where it is"
Day 3: (finally english speaking agent) "i see that it haven't been picked up by the UPS of the sender country. Sending them an escalation email. You will receive a follow up call on any change"
Day 4: "hello sir, this is the follow up call. The escalation email has been sent. No more updates yet."
Day 7: "hello sir, this is the follow up call. We received a response on our escalation email. They are asking for a tracking number of the package" -- WHAT!
Day 8: "i understand your frustration sir, the pickup in the sender country is scheduled and they will pick it up first thing next week"
Day 14: "i understand you frustration sir, yes, still haven't picked it up. I understand you want to cancel it. Give me pls the tracking number. Your phone. Thank you. Bye..." -- disconnected before doing anything at all just after taking my details.
Oh god give me strength...

Of course i called back and eventually cancelled the delivery, because it was no more relevant. The time matter was significant in my case. So to conclude: i waited in vain for the package over 2 weeks + wasted hours on the phone trying to understand what's going on for a simple task.
I really don't understand how they are still in business.