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UPS Reviews Summary
The overall reputation of UPS is marred by significant concerns regarding service reliability and customer support. Many customers report frequent delays in package delivery, errors in shipping, and inadequate responsiveness from customer service representatives. Complaints highlight issues with lost packages, unfulfilled delivery promises, and a lack of accountability, leading to frustration and dissatisfaction. While some customers acknowledge the company's long-standing presence in the industry, the prevailing sentiment is overwhelmingly negative, with calls for improved communication and service efficiency. This feedback suggests that UPS must urgently address operational shortcomings to restore customer trust and satisfaction.
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They guarantee you today. It won't show up. But you can spend time to read a book they don't update their website as the package travels You spat ex or USPS save your money.
A ups truck comes in the day of my delivery, and the guy tells me he's not in charge of the packages. Mine wasnt on there. When I checked my tracking number, my package was delayed. I ordered a chair I could sit in comfortably. I am disabled. Just my back, I have scoliosis, fibromyalgia, osteoarthritis, and osteophytes. This is messed up.
I ordered a product which should have been delivered 7 days ago. For the last 5 days, I was sent an email stating the package was out for delivery and will be delivered by the end of the day. Each day the product is not delivered, and the morning of the next day I received another email message stating weather was the reason why my package was not delivered the previous day. We haven't had any unseasonable weather for over a week, so I don't know why UPS is using weather as an excuse for their horrendous service. Never use UPS unless you want your package to not be delivered in a timely manner.
I ordered my package at the end of November from Amazon. UPS keeps pushing the delivery date saying "due to weather". There has been no weather issues. I'm assuming that they just refuse to deliver to my area. Amazon has already given me a refund because at this point the package is so late. If you're not going to deliver to any place outside of the Denver metro area, don't accept Amazon's business. I can't wait for all of these lazy drivers to be replaced by drones! Mind you, FedEx managed to deliver my package during a terrible storm. What's their excuse?
Home all day waiting for a highly anticipated package on a beautiful day that I could out be doing ANYTHING else. Walk outside to check my mail at 3pm and notice a tag on my GARAGE DOOR. My freaking GARAGE DOOR. Who the hell can hear someone knocking on a GARAGE DOOR? I was sitting in the room by my front door, right there in the front of my house - easy to access. No snow or obstacles on the the ground. A nice paved sidewalk right up to the front door. But no, the IDIOT tries my GARAGE DOOR and then leaves a tag that says "sorry we missed you..." WTF? I called, after 30 minutes on hold, they tell me, sorry - we will try it again on the next business day. $#*! YOU UPS!
I have had great luck with UPS over the years. No real problems -- ever.
At a time they were a welcome alternative to government-run USPS. Now they are fairly equal in terms of dependability and efficiency.
The drivers that I have known are very nice with strong work ethics.
I can always tell by the sound of their trucks, that it is UPS. They use repurposed trucks which is another plus in my book.
Four stars for UPS...
As great as UPS use to be in the past, the shipping service overall has gone downhill. After being informed of package set to be delivered this week, the scheduled date went by without any update. Soon after they claim to have attempted delivery which was far from the truth. Speaking with drivers on the route was just as pointless and each claimed they knew nothing of it and even at one point lied saying it was already left. Their online customer service did not want to be bothered in the least and it now seems that they've dropped it off at an access point in necessity for what was best for them. Even more proof of the games is a representative was called and said they would return the call in an hour and never did. It seems like they're trying to pin this on "severe weather" now when there's absolutely nothing going on. 2 Attempted deliveries and over a week of being in transit? Stick with FedEx!
Ordered a package over a week ago knowing that it would take a week for shipping I was ok with that well the day it's supposed to be delivered they have decided to change to the next business day for them which they are saying is now monday. Well called to find out why and they said that it was at my local ups office but they didnt have the people to unload the truck at the time but the package is showing it never left the last place called back later this evening and they dont know where my package is. Well this is going to be the last time I use ups going with fedex from now on.
Awful customer service. Packages never get delivered when people are actually home. When I suggested a different location it cost an extra $50. Are you kidding me. Purolator and Canpar always from now on.
Had an overnight envelope delivery that was to be delivered yesterday. Watched the tracking all day as the UPS truck moved through my area. Then watched the truck go back to the terminal without delivering my package. The offshore customer abuse center advised it was due to the weather in Colorado. I'm in Colorado and there were no weather issues - 50 degrees with sunny skies. I spoke with a local manager today who stated that UPS was backlogged from the storm 2 weeks ago and did not have enough drivers and warehouse people to meet the demand. He also stated that the online tracking was not reliable as it showed packages on the truck when the package wasn't actually on the truck. He was silent when I asked him why UPS was accepting overnight packages that they knew they could absolutely deliver on time. UPS should be advising all customers that they cannot deliver packages overnight so that the customer can opt to use a competitor. UNDERHANDED and DECEITFUL.
They indicated to me that they couldn't find the address even though it was clearly printed on the package, and then when I phoned them up I waited 25 minutes with them reassuring me "you are the next call to be answered". I will NEVER use them again or buy from any company that does.
I schedule pick up Location to Sherwood park, AB instead of Edmonton, AB its been 3days still my package Tracking Shows in transit. They delay my pick up time by saying sever weather delay which is lie.
What is going on with UPS - they are really declining... cannot keep delivery dates for our business and personal, and the last mile thing? With USPS... no tracking visibility and then a transfer to the "local post office" -- takes again days. I cannot depend on them for accurate shipment information, when calling to discuss, it is like stone ears over and over. So, less business and shipments to them, though I truly they care that much. And of course, up charging for packages is not helpful either. Really odd, as they used to be great, but now loosing my business...
UPS lied about attempting delivery. I was home and saw them drive right by my home and then posted that delivery was attempted but nobody was home. I called about it and the guy on the phone was rude and said, "Are you calling my driver a liar?" If I wanted to, I could pull this up on the security footage.
I'm sick of UPS up-charging my account on packages. My scale is accurate as is my measurements. The adjustment never is in my favor. I would never agree to the charge upfront if quoted what I actually pay. For this UPS is commuting fraud and this should be investigated.
I live in Hanover, and on November 30,2019 a package was delivered to my house for my son, around 3:19pm and at that same time my younger son just pulled in the drive way from work, he was still in his truck and the UPS driver just pulled on the street and a lady came out of the truck walked on 3/4 way and threw the box on my porch which hit the wall and trickledown back on the ground, and my son who was sitting in the truck came out and told her, "WTF, are you serious", and she simply ignored him, ran away to the truck and the male driver quickly drove off. After that we called the Customer Service and made a complaint and in few minutes we got a call from Kingston apologizing for the incident and Alexandria said to me that she will report to her Manager. Again after few minutes we got a call again from her to let us know that she spoke to the Manager, and he spoke to the driver and he denied it, which was absolutely unbelievable, unprofessional and unethical on part of UPS and their so called UNION WORKERS. When I questioned Alexandria that are you serious that they are not going to be fired and she told me that they are denying that they threw the package, and they will be talking to them on Monday but cannot do much because they are UNION! I will be installing new cameras and I suggest everyone should do that to report these idiots and post their behavior online!
UPS is the WORST courier company. Once they lost my mother's passport and were only offering me the price I paid to ship it. Now, my wife accidentally used the Next Day Early AM Guaranteed option and they told me that the plane was full that is why they could not load the package and it will be delivered tomorrow. We paid $72 and adding insult to my injury I was told stuff happens. Would NEVER EVER USE UPS AGAIN.
Woooooohhhhh!
Amazon is sending me a packet from the US to Thailand. Between 2-5 days, with a more costly service for sure...
12 days, still waiting! I call amazon who sent me to UPS, who sent me to UPS international, who make me repeat my story again and again. Telling me it is all good now. Nothing happened again!
Called back 3 time, sent from here to there again.
Told me finally to call UPS Thailand... with twice, wrong number!
UPS Thailand: select English press 2! Took this gentle lady 10 real minute to just get the tracking number! Still waiting...
Could you MAKE YOUR JOB, and not ask the customer to handle dozen of phone calls?
Parcel delayed due to "incorrect address". Phoned to confirm the address was correct and they said they updated it (to the SAME correct one).
Today, same again, parcel not delivered due to "incorrect address".
A business address they've been to before numerous times.
Customer help on the phone is same as the rest of the company: A WASTE OF TIME.
STAY AWAY!
The worst service i ever experienced in my life. Was finally told my package was left in Jacksonville but was also told it would be delivered the day promised
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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