UPSReviews 2,219

Piss Poor Performance. FAILED. The UPS driver delivering packages MON (12/30/2019) 12:48PM EST in ******* (downtown Wilmington) is NOT exiting his/her truck to deliver packages; but rather, is just taking them to 'Access points?!?' LAZY. Folks ARE HOME to sign for packages, but they don't even bother to do their jobs to deliver the packages (NOT coming in the building to the door to get a signature to deliver a package). They don't even bother to leave an Attempted Delivery notice on the door for Pickup. FIRE THE DRIVER & FIRE the Newark, DE FACILITY MANAGER for promising that the Driver would redeliver the package by 9PM MON/same day (since the driver did NOT do their job the 1st time). Another PISS POOR L A Z Y PERFORMANCE from your Raggedy 'Village Idiot' Driver for the ******* (downtown Wilmington DE) location.

If Colissimo & DHL are bad in France, no one is worse than UPS.
First off, if you can't be home for a planned delivery, it is impossible to change the date in advance. Their policy is that they deliver anyway, and only after the package cannot be delivered, can you (try! To) call and arrange a convenient date.
How stupid! How unecological and uneconomical as to gas consumption! How time consuming!
In today's difficulty (another of many!) the drivers did not have the building code. Of course, they made no effort to call. UPS did not contact us for the code. In the evening we tried to call UPS, but as the call started after 18h50, at exactly 19h the operator hung up on us.
We only found the next morning they were coming again, but the same circumstances would have prevailed.
I tried their "chat" but, "there were too many words"; obviously no one home at the address for REAL help.
5 times I tried to give my tracking number to a machine, but it couldn't get it right.
Finally I said "no" to all options, to get an agent and give the necessary codes for the drivers. She seemed OK, we shall see this afternoon. I have also posted my telephone numbers on the door if the message does not get through. Hopefully I have done enough to communicate with UPS to get my delivery as they do NOTHING to communicate with the reipient.

Worst shipping and customer service ever. I had package from amazon to be shipped via ups and supposed to be delivered before Christmas. Due to ups delays I received it after Christmas, which no longer needed as I had to buy another gift already. Amazon helped to arrange ups pick-up because the package was big. I contacted ups on Sunday 12/29/2019 at 1:20pm Eastern time regarding my order 1Z9758R*******128 to schedule a pick up Time for next day as I have work and will not be available until 5pm; first the representative who I spoke with was rude, unhelpful and unprofessional, refused to provide her name. I asked to speak to a supervisor who was unhelpful as well and didn't solve my problem, didn't even try, all what he said repeatedly is that they cannot schedule a pick up time. I was unable to drop it off due to my small sedan vehicle and the package is over 60" width. The delay was UPS fault and they don't want to take responsibility for their mistake, nor willing to fix it and make it right. How is this my fault to stuck with a package this size and have to find a delivery my own to a ups store? I will never deal with ups ever again. Shame On you UPS.

Failed to deliver the package on the first day because no one could sign for it. Totally understood that. Next day someone waited all day. Driver never knocked. Left a note just before the 5 pm deadline. That note left was for the wrong package. This is occurring on day before Christmas Eve. Argue with someone on the telephone who tells me the tracking number they provided me was delivered to another person at another address on the previous Saturday. This is a 1000 dollar phone. Tells me he can't look up by band to see if it's the correct number. Tells me to check my mailbox and that the package did not need a signature... in the meantime another family member tried to flag down the driver as he was leaving but he refused to stop. Ok I can get that I guess. Finally find the first fail to deliver sticker and it has the correct tracking number. Gentleman on the phone informs me my package could not be delivered because no one was home. I AGAIN TELL HIM THAT THE DRIVER DID NOT KNOCK AND HAD SIMPLY LEFT A NOTE WITHOUT CHECKING TO SEE IF ANYONE WAS HOME. Tells me I can pick the package up at the customer center 30 MILES AWAY! Tells me I can pick it up at 7:30 am the following day. I arrive the next day at 8:30 am to give the package plenty of time to get there. I'm told by the employees that the package is still in the hub and they are waiting on a truck. They don't apologize. Or seem to care that it's now Christmas Eve and I'm waiting for what's been over 30 minutes now (with no update or end in sight). Instead they fill their time talking about the show ridiculousness. Which I'm sure is a fine piece of programming but I don't really care about it. DO NOT SHIP UPS. Ship anything but UPS

I got notification yesterday my packages arrived at my house at 5:34pm. My Cameras and Ring Door bell say that is a LIE!(so i start the calls)
Got to love a place you trust to deliver Christmas packages and doesn't. That would be awesome if that was end of story my wife talks to them they promise they will start investigation But will be at least 8 days. This puts after Christmas and they lied said they where starting the investigation. I called the next day to see if they located the packages they said it was delivered to my address and nothing else they could do and the shipper is only one that can start the investigation. I called them out on this cause I have cameras all around my house the UPS truck never came by at ALL. So now we the LIE count has moved up to 2 and still no satisfaction the young lady i was talking to today wouldn't hand up so i could leave the review they asked for after the call. The total lack of customer service and empathy is beyond pathetic GO ANYWHERE BUT HERE FOR YOUR SHIPPING NEEDS!
Hope your holidays go better!

Update: WAS DELIVERED TO WRONG HOUSE... nice lady returned the packages and finished job you couldn't thanks nice person

I sent a professionally packed case of wine on 12/9/19 from FL to NY ground service.
It arrived at the hub and 1 bottle was damaged. They said they would deliver the package to the recipient the next business day. They never did. They then said they returned it to the sender (Me). Never got here. Then they said it all got damaged and they denied my insurance claim because I did not have a number of the box from the manufacturer of whoever made the cardboard box. They also insisted I still had to pay any and all shipping charges. Please know that it took six days to actually be able to speak with a representative after being sent around thru various departments for days. It is virtually impossible to speak with an agent to begin with only virtual assistance available. I believe they stole the wine and then created false information since the delivery status and information kept changing online. AMAZON was SMART to get rid of UPS! NEVER USE THEM. WE WILL NOW CANCEL OUR BS ACCT FROM 1998 AND USE FEDEX!

Ordered a package through amazon prime as a present for my friends. It was on December 5th. December 17th (today) I thought, hmm that't weird that there was no notification of the package being delivered (usually within 2 days). The situation made me question my prime membership first time ever! I will say more, if they continue to choose UPS as a delivery service, I will cancel it. There was a message on my amazon account (which also had no kind of notification) of the "attempted delivery", however, no notice was left on the door and there were no calls, messages or any other forms of notification. I called amazon to find out, they told me there is nothing they can do, the machine picks which packages to be delivered with which carrier and that the package is held at the access point. I had to drive to this access point, which was in a different city - close to my friend's house and tried to get it but after 30 minutes at the locker WHICH DOES NOT WORK AT ALL I called in to ups, spoke to the representative, then the supervisor who told me that there is no way i can receive this package because it was addressed to someone else (someone who is already on the vacation overseas)?!?!?!?!?!?! Are you kidding me!? They told me that they have a very strict policy they have to follow - I WISH THIS POLICY OF THEIRS INCLUDED NOTIFYING CUSTOMERS TO LET THEM KNOW THAT THE PACKAGE WILL BE DELIVERED AND THEN LEAVING THE SLIP WHEN IT WAS ATTEMPTED TO BE DELIVERED. I don't understand why my friends and I have to pay for their completely insensitive and incompetent staff! SO now, i am on the phone with amazon again, first they told me that there is nothing they can do, then I asked for the manager and they are contacting the UPS. What a disaster! My suggestion is to make sure that UPS was not selected as your carrier, otherwise, you are guaranteed hours on the phone.

Shipped a package to be delivered 12/13/19. They left a note they attempted delivery. Their tracking system said it would be delivered 12/16/19. The recipient sat at home all day waiting for the delivery and it never came. Checked UPS system and it said it was rescheduled for delivery and would be delivered today 12/17/19. The package never showed up again today. Again they system says delivery attempted. I just phoned UPS and they told me to have the recipient drive to their location to pick it up. The friend lives an hour away from their hub. I PAID $49.97 TO HAVE YOU DELIVER IT. Horrible, horrible service

I was supposed to receive a UPS 2nd Day Air shipment originally scheduled to arrive Friday 12/13. The tracking showed that the shipment on vehicle for delivery. However, the delivery never came and the tracking has changed by the end of the day to be scheduled for Saturday 2/14. On Saturday the tacking again showed "on vehicle for delivery". Then again the same BS happened. Now the tracking is showing delivery date is Monday 12/16, in addition a new line saying "delivery attempted" on Friday 12/13. I was home on both Friday and Saturday and they did not come to the house or leave a note and usually they leave my package by the door as no signature needed. So they are lying to cover their bad service.

I ordered off Amazon for quick delivery. They shipped UPS at the end of Novemeber. Everyday, my updates say it's on the way. In transit. To be delivered today. For 2 items. I asked for a refund for 1, the date is too far gone. But I'm still waiting for it, so I can return it. These are gifts for other people! They say it was weather, there's been a delay at the facility... I live in Aurora! Where the shipping facility is! How can a shipping company continusly run this far behind!? I got a package from another country sooner than this.

My package is supposed to be here yesterday. I waited all night by the door since it needed a signature. It never came but the driver wrote in his itinerary that I dropped a drop off of the tempted. Which is absolutely false so they are dishonest to that said it will be again delivered the next day which was today December 11,2019. Again I waited all night by my door actually had the door open so I couldn't miss him if he came to the door 1130 I finally realize he wasn't coming that I called UPS and they said all yeah it's still back in the facility. Then I said why does it say it'll be delivered today on the tracking it was back at the facility horse he did not have an answer he said maybe I'll come out tomorrow. One hand does not know what the other hand is doing I would avoid this company and use fed ex

They lie over and over. Two weeks ago, they lost a package and when it finally was found, the UPS store access point employee apologized even though it wasn't his fault. The package was mangled and taped and the metal item inside was all bent up and scraped. Last week, a package scheduled for delivery on Tuesday was finally routed to the customer service center on Sunday, while they were closed. On Monday, after waiting 3 hours in the customer service waiting room, I was told to enter the "secure area" and find my own package and bring it out. And then this solid wood speaker cabinet was dented and the box had a huge hole in the side! The customer service employees there had asked their manager multiple times just to come out and see how bad it was, 17 of us were waiting in the lobby, and we heard him tell the employee over the phone that he refused to come out to us. Now, a package that arrived in the area on Sunday, was to deliver yesterday (Tuesday) and postponed to today. Now, AFTER the access point closed, they say they attempted delivery and had to postpone to tomorrow again. I have started looking for ways to cost them as they cost me -- time, money, aggravation... A week ago, they put in multiple requests for the local office to call me, which never happened. Then, when I reported the local manager's response to customer service, someone at UPS again was supposed to call me. That also hasn't happened.