UPSReviews 2,219

In the last year UPS service hs gotten terrible. This is the 3rd time UPS failed to make a delivery to our home this year, after they said they had. It is hit or miss if they deliver to our door. When they deliver to our door we always receive the package. The last delivery date was on a very windy day. We again did not get our package. Guaranteed they put this envelope on the ground outside the mailbox, as they do when not delivering to our front door. GEE! I wonder where it went? I am getting very tired of using Amazon or anyone else that uses UPS, and having this happen. Time to find someone else for my online orders.

If I can choose minus star, I will choose minus 10!
I m advice don't do delivery on ups Canada! First, They been delay the delivery for 3 days without any notice. Every time I called they say will be delivered on next day. It end up never show up.
Second, they said will called back for confirm the delivery date by the end of the day. End up no phone call.
Third, I need to call few time for the delivery instruction. They can't put it on the system when I call the first time. They need to wait til the box arrived in my location to add the instructions.
Forth, I need to wait at home for 3 days for nothing. Even the system said my bag is 20 mins away from my place. When I call for the delivery time. The agent told me need 3 more day to deliver to my house.

Fifth, when the box arrived, the delivery person just leave my box outside my door, he or she not even ring the bell ask me to sign. What if my box got stolen or they delivered to wrong house.
I advice every one if you have anything is important. Don't use UPS.

S
300 Oak Street
Uniondale Ny

I am very upset with UPS. I called them 3-4 days advance to hold a package for me at the drop off station when it arrives. Come to find out that package was delivered to the wrong address. I understand it was my fault to double check. But you would expect them to have your back. Now I lost out on the item due to it being irreplaceable. This was a Valentine's day gift for my wife and I'm unable to find that item due to me ordering the last pair of shoes. They really dropped the ball and I am PISSED. I requested them to be responsible for the cost of the shoes but they are not cooperating. I didn't get the women's name or the manager name due to me being upset. I will never in my life do business with this company. FedEx is way more reliable than UPS because they are very detailedon there delivery process. Below is the address where my package was delivered to. Someone dropped the ball and I demanded an answer on who it was. Was it the rep that took my request or was it the delivery person who didn't check the notes.

330 Oak Street
Uniondale, NY *******

THIS HUB WILL NOT TAKE CARE OF YOUR PACKAGE

If I could score a negative I would.
I had a package sent on a Thursday to be delivered the next day (Friday). Paid additional fee so it would be delivered in time. Tracked package Friday afternoon and UPS tracker said expected delivery date that following Monday. I immediately called the place I had sent from, (3:30pm) they called and said the package was picked up Friday. She was with UPS driver on Thursday when he picked it up and stated that to Customer Service. I called (4 pm) 5 times to get connected with a Manager finally after talking to 6-7 people Manager got on phone (8 pm) he emailed UPS to immediately change delivery time to Saturday. At 10p tracking showed Saturday delivery. Saturday morning I tracked package Again and delivery was changed back to Monday. (Mind you this had someone's job on the line which created the urgency) I again immediately called to be told they don't know where the package is due to being in transit. I went to UPS pick up location to be on the phone again for 2 hours. I personally looked up UPS locations in area of where package was to be delivered and guided them in time frames of those locations to delivery point. I told the Manger I wanted my refund ASAP since I paid for next day delivery, he said the sender location could call Monday to file for refund. Sender filed and followed up 3x and UPS stated they have no file of claim or phone calls of my issue at hand. Now we are past their "allotted" 14 days and are refusing and still claims they have no file of all phone calls. I call BS and they need to do a better job taking care of customers. Honest opinion they need trackers on every truck and the driver should be required to scan into and out of their vans.
I would advise to use FEDEX or DHL. Or you'll get ripped off!
UPDATE: Still have not gotten results from issue and its now been over a MONTH. I repeat DO NOT go thru UPS. They cheat you out of money for next day air.

I paid for a package to be sent with thousands of dollars worth of assorted trucking electronics, fuel cards, bank cards and a pre pass.
I paid for an ADULT signature (full name) and was assuted I would receive a hard copy by mail. We have been with the company it was shipped to for 30 years. The signature the driver says is on there doesn't belong to any employee.
There are escrow deposits on each item ranging from over a thousand dollars per item. I have gotten nothing but the run around on where that package is and who really signed for it.
Although I've repeatedly told UPS I'm the shipper, they're confused and think I'm both the shipper AND receiver!
They tell me they can't contact the office where the package was delivered. Then they tell me they did contact the office. So they lied.
They're tracking system sucks. I signed up for updates and was getting them while in transit but I never received notice of delivery which started this whole mess.
At this juncture, I've spoken with more than a dozen reps. None of which read my prior messages and have no idea what's going on.
Thank you UPS for losing/stealing thousands of dollars worth of equipment. You'll be hearing from my business attorney's.

JUST DONT-I shipped three packages via the UPS website. I printed labels from the UPS website. At no time did they tell me they could not deliver to a PO Box. They did, however, take my money. One associate told me the package could be picked up 5-6 days after the promised delivery date. One associate said the package was being held until they had a street address, there is none.
Do I get a refund for pick up at their location rather than shipping to the address I provided > NO. Do I get a refund for the late delivery? NO. Do they know where the packages are? NONONONO

Worst shipper, do not use. Was charged for picking up a parcel at a UPS store. According to UPS customer service, UPS stores are independently owned and they can charge whatever they want once the parcel hits the store. None of this information is available on the UPS website. They suggested I call customer service every time I have a shipment to check what the additional charges are.
Never had that problem with a FedEx, Purolator or Canada Post. Shipper beware.

Based on UPS tracking my package was out for delivery on Dec 27th.
The office build frontgate will be locked at 6:00PM. So I call UPS service number every hr form 5:30PM to 10:30 PM. I can tell the service center is over India. They keep telling me the trucking is coming and will make the delivery. At 10PM, I noticed the the UPS tracking page show the package is back to facility. But the service guy still till be the truck is coming. Till 10:30PM, the service lady finally told the truck is not coming. I asked to talk the supervisor. The supervisor could do nothing and told me the upper manager will call me. But that never happened.

The timer on my phone is at 42 minutes while I wait for customer complaint line at UPS ("your wait time is 3 minutes") and I have no resolution to my problem. UPS is the WORST!

Waiting for an iparcel. Login to redirect for pickup, pay the extra fee through paypal, thenget an error message on the UPS site. Try again, same error message ("UPS experiencing a technical difficulty"

Call to track the package. Standard rep says I need to speak with an International rep. International reps says I should email the UPS iparcel address for help. Email... She says there's no other way of contacting them but my package is set to arrive in 2 days and I need to redirect before then so it doesn't sit at my door and get stolen. Email is not an option for me but I also want to make sure I haven't been charged since it's obvious they are not going to redirect my package for pickup. She tries to set up the redirect and can't. To cut my losses, she transfers me to billing to make sure I wasn't charged for the redirect (since Paypal indicated there was a pending charge to UPS for redirect). Billing tells me there is no charge yet but also no redirect so I have to go back to International to set up the redirect. I tell him I've already tried her and she can't.

Now, I ask for the complaint department. Billing can't find the number. When I'm finally transferred, the complaint rep tells me I need to speak with technical support for the website issue and then international rep for the iparcel redirect. Really? REALLY?!

Plain and simple. Ship via Fedex. Google UPS and you will see all the stars! All the ONE STARS!

My package was delivered to 17 Traswell Ave, Toronto. There was just a convenience store and a hair salon only, so I had to take two rounds around the block and was ready to leave when I decided to just ask in one of these places if they knew anything about ups in the neighborhood.It was in the convenience store! The lady there, when I complained of not seeing the sign outside, started to shout on the top of her lungs, that there is a sing-yes she was right-it was a tiny one among a lot of many others like lotto, etc, and nobody could see it. Then why would she shout at the customer? The big sign was INSIDE, in the corner, so if you do not know it is there you will not find it.My question is WHY does UPS use such... places? To ruin their already bad reputation? Please be aware that ups access point use convenience stores, where goods are neither protected, not the staff will be pleasant to talk to.