UPSReviews 2,219

I have been waiting for my package since 2-1-19 to be delivered but the UPS in Rockdale IL does not hire enough people to unload trucks so that packages can be delivered. When calling to complain the topper is you are talking to people in Thailand or Philippines. If you have ever called anyone there everyone sounds the same and no one has any care in the world. They just read off a screen of answers and no one cares. It is impossible to get someone from the USA. When I finally did the supervisor at Rockdale UPS also could careless and I should be happy I am even getting it 4 days late since we had a some cold weather. I am amazed how much people these days or company's just don't have any customer service. Its a joke to even call to check on your package. Just be greatful they made the time to maybe get it to me by 8 pm tonight over 4 days late. Even thought others who got the same package as I did. Sent out from same shipper on same time and day just other UPS locations All got there packages 2-1-19 just my location is behind because they are working too hard and wont hire more people. UPS Sucks!

My package is sitting somewhere at pick up point for a week now, driver is not picking it up after several phone calls to UPS, requests..., after 1 attempt package dumped at pick up point, I didn't want to drive somewhere to spend lot of money, I purchased item on Amazon like always to have it delivered to my home in timely manner like Amazon drivers do, Why is Amazon using this terrible company in the first place? I don't even want my purchase anymore, It took 1 week to send it and now it's 2 weeks and I still don't have it after sitting and waiting at home for a week I have to sit at home again tomorrow.
Never again.

I wouldn't even give a star if I didn't have to, but it makes me. We live out in the country and our package was put into a clear plastic bag (not tied) and thrown across the street in the ditch by our mailbox. Our house is set back off the road 250+ feet and I would have never seen it if the wind wasn't blowing the plastic like crazy. The customer service informed me it was their drivers call to make. Yet my 2006 honda crv made it up the driveway fine, so I call bull$#*!. And Fedex never had any issues.

DO
NOT USE THIS STORE! I spent over $1900 to mail my boxes out of state
And 3 of them did not make it. I filed complaints with UPS and have
Since been trying to get the insurance on the 3 boxes but this store
Will not help at all! I have had to replace all my items that went
Missing. It started with this worthless UPS store. DO NOT USE THIS
PLACE. Sonny in the Concord MASS is not a good manager - he completely lied to me the entire time. Overpriced and you will not get all of your belongings! I reported them to the BBB and they did not respond, however it will remain online/file for 36 months!

They don't know what they are doing! Appalling, were meant to pick a parcel up, we have been in all day and they were meant to uplift between 12 and 5. No show. My husband spoke to someone who said we didn't have a delivery arranged despite a printed delivery label, a notification saying when uplift would be and a payment made by PayPal! He then wanted to refund and my husband said no way, you are picking our parcel up and we have to pay an extra £3 cash to the driver, if he shows up of course. So another half day in. Absolutely rubbish, rubbish, rubbish, please do not use.

I have received such terrible service, that I intentionally looked up where I could leave a negative review in the hope to influence change. This last time I was left a notification sticker that on my $68 order there was a $24 delivery fee... okay. I signed up to have it redirected to the UPS store while i was at work. Instead they tried to delivery it again. I called the UPS store and also double checked that I signed up for that it was supposed to be delivered there. They said it was listed as incoming but they outsourced to a third party courier. I called for a week, finally I was told to call the UPS contact center. After waiting a half hour on hold they couldn't tell me where it is and suggested to call the sender to issue a refund. That is why I have things delivered regular post and insure it, so much for the Christmas presents; thanks for nothing UPS.

I have a few packages that I for the life of me just can't receive from this postal company. I am seeing the status saying these items are delivered to the POST OFFICE yet when go to pick up item, ITEMS are NOT in the mail box & NEITHER WAS IT GIVEN AT THE DESK!

I NEED MY ITEMS ASAP!

I tried calling their phone number and not a $#*! Am I getting through! Emailing is another big problem cause I can't get an email address to contact company!

I messaged them on facebook, however, got a response and I felt like I was actually getting somewhere, BUT when went and picked up item, 2 items was found and 3 are still MISSING!

Tried messaging them yet again on facebook, and I yet to get a response!

I NEED MY ITEMS AND I NEED THEM AS SOON AS POSSIBLE!
I WANT THEM SHIPPED TO ANOTHER ADDRESS, ASAP!

UPS has had a habit of delivering packages not belonging to us to our address. First of all, it's not exactly intuitive when trying to contact them on the phone of how this is supposed to be addressed. You have to enter the tracking number and after a series of prompts you are eventually connected to a customer service representative. The representatives are helpful and you do get a phone call from the local depot, however, trying to get them to retrieve the misdelivered package proves to be challenging. In the latest round, it took 3 days and they delivered packages properly addressed to us. Their excuse is that it's the holidays and they hire lots of temporary employees. Sounds like the temporary employees are not receiving proper training.

I had to deal with UPS claims as a result of order issue that I had with PartsGeek.com -See separate review.
Oct. 9 - UPS responds via email asking me to confirm my delivery address.
Oct. 11 - UPS canned response:

Can you please take the time to confirm if there were any issues with the delivery of this shipment?
Please check the following locations:
Family or household members, nearby neighbors
Entrances, porches, patios, back decks, garages
Leasing office or doorman that may have accepted your package

If you've had a chance to check these locations, please reply and confirm whether your shipment has been located.

It's possible that a replacement package was shipped. Please confirm if you received a replacement by including the new tracking number in your reply.

Thank you for taking the time to respond. We apologize for any inconvenience caused by shipment delays.

Regards,

Marjorie C
UPS Package Information

I immediately respond that I never received a replacement package and my neighbors and family also do not know what happened to the package.

UPS did not care to inform me that they forwarded the claim to the original shipper - Keystone Auto. I find this out when I call about two to three weeks later wondering why I haven't heard anything back on what their disposition is.

The customer service rep states that they won't do anything unless they get something back from the original shipper. If they don't send anything well,... you get the gist - nothing happens. Sad service.

Corrupt, lazy, worthless deliver drivers! The ONLY thing they deliver is NOTHING! I live in a small apartment complex that is mostly elderly people who order their meds and supplies online. Most of them never see their orders come in, as these delivery drivers refuse to even get out of their trucks, much less take packages to the addresses ON the packages!

According to the apartment manager, the drivers will drive through the complex, but never stop. The few that do stop, NEVER bother to try and deliver to the address on the package, they try to dump it off on the manager. She tells them they cannot leave packages there as she isn't a postal center. These drivers get pissy and nasty because she forces them to deliver these packages to the actual addresses on the packages! She says most all of them will just get back in their trucks and leave, and won't even TRY to deliver to the address on the package.

The manager came to work one day and said the maintenance man found a pile of packages dumped behind one of the bushes outside the building! The douchebag drivers just dumped stuff in the bushes and left!

DON'T ORDER ANYTHING FROM ANYEONE WHO USES UPS! Their "drivers" won't even attempt to deliver it to your door, and will end up dumping it in some bushes to get rid of it. They've even been seen dumping packages in local garbage cans!

Almost 100% of these issues would go away If you could communicate to your UPS driver. He or she would more than likely go out of there way to help a customer out. Remember Your ups driver has been your daily driver for many years and he or she wants to have your back at all times. Sometimes your driver will be on vacation and a replacement driver will not do exactly the same way as your regular driver but still can handle the job almost just as good as your daily driver. :)

Three times in the past year, twice in the last week I received emails from UPS saying a package was delivered, yet no package was and I was home at the time. I live on a cul-de-sac in a small house with thin walls. I can hear when a big delivery truck with a noisy engine comes down the street. The truck didn't even come down my street. They refuse to start an investigation on my word and will only do so after I contact the company I purchased from so they can request an investigation. They have the ability to track the trucks exact stops and find the addresses the packages were delivered to. They did so with me. I went to the address and it was an empty house with a for sale sign - no package. I contacted them again and was not polite in my discussion with them. An hour later the package was delivered. I think today's missing package was retribution by a driver that had a complaint filed against them. I will no longer use UPS for my deliveries and will not shop at companies that use UPS for theirs.