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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
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If you try to cancel or make changes on the ticket they will charge you the entire ticket amount as cancellation fee.will also keep the tax. Scant, will report them to government.
Avoid at all costs.
This is the 2nd review I have made about being ripped off to what I was quoted online to what they charged me on my Credit card for flight bookings.
They sent me a standard reply which they send everyone, which I completed
Of course they once again never bothered to reply.
Be very cautious dealing with this company as I would hate to see anyone ripped off.
There Customer service is non existent.
Dear John S.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Eugenia
Trip.com
First of all, the tickets booked in trip.com aren't cheap at all. Since United Airlines hadn't accept my credit cards I had to book through trip.com with 25% higher price. Things were ok til I could not check-in online on airlines site so I contacted Trip.com and got responses by chat bot! No clear infirmation, just an email saying I can check in at the airport which made me feel really nervous. Then I have issues with my passport going to expired a little bit less than 6 months so I couldn't get aboard, thus I needed to change my tickets to another dates but again, couldn't get a prompt support with chat bot and robotic phone answer. It was the time I realised the tickets were not changable nor refundable. I asked if I can by another ticket to go and return by the return ones, they said no because they were round trip tickets so if I didn't use one way I couln't use the other. Totally a scam. I asked, almost begged the person behind the chat bot if there was any way to get partial refund, he said he'd check and email within 24 hrs but no email at all! Terrible!
Again, I didn't buy cheap tickets. Just the service of trip.com is soooooo cheap. Don't ever use them!
Dear Maggie B.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the change request and check-in issue. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Eugenia
Trip.com
Trip.com stole my money!
I disputed part of my booking with trip.com with my bank as I was charged the wrong price, so trip.com cancelled my flight but kept the $1,700 I paid for the flight, they said if I cancel my charge back they'll refund me, so I did and now they won't refund me.
I'm now trying to get my stolen money back through my bank.
It's a scam of a compan
Dear Amanda G.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at [email protected].
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Catherine
Trip.com
Beware, this online business will make you pay even if you clicked the wrong dates and want to modify to the correct dates the next second after booking.
Dear Hannah B.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at [email protected].
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Catherine
Trip.com
DO NOT USE THIS COMPANY! Everything is good until there is an issue with one of your bookings, in my case a cancelled flight in June. I have now spent 3 months trying to get the funds back. They promised me the money returned by 26th August, then when it wasn't returned they they said they were going to escalate it.but they have promised to escalated it about ten times. I'm just stuck in a loop speaking to their hapless support staff. If the airline won't return the funds then they should themselves, they are the booking agent!
I am in the process of cancelling every single refundable booking and I have 10s of thousands of pounds worth of bookings and booking them directly with the hotel/airline instead. I would highl
Hello Fraser B.,
Thank you for bringing this to our attention, and I am sorry for any inconvenience you have encountered on your reservation. Please know that we are here to help you in any way possible. I know my apologies wouldn't enough, and please allow us to help you further with your concern. Rest assured that we will investigate the situation and contact you for an update as soon as possible. Thank you so much for your kind understanding.
Best regards,
Catherine
Trip.com
They won't refund your money in case you have illness or serious reason to cancel the flight. I have corona symptoms and can't travel by plane i don't have other choice but have to cancel flight they refuse to cancel flight and said you strabek ad make other people sick
Dear Simmi G.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the refund issue. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Eugenia
Trip.com
I bought a flight from London to Spain couple of months ago.Today I was trying to do the check in on line and the flight with Ryanair does not exit.
I lost money and time.Please do not use this company
Dear Lorena R.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Lucia
Trip.com
The rental agency charged me additional $172 US and said I had to pay these fees if I wanted the car. When I sent the booking confirmation and receipt after returning the car as trip.com customer service asked, they just restated that I'd be charged the $172. I questioned why the confirmation stated that $0 to pay at pick up and there was no response. I asked if they contacted the car rental company and no reponse to that question either. The booking confirmation should have stated that extra fees apply, etc. Multiple replies from trip.con agents were unhelpful and useless.
Dear Preston W.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Nancy
Trip.com
You will lose your time and money. Never ever again. They sell flight booking, but they don't have any agreement with Ryanair. Straight after my payment I have received information from Ryanair that: "Trip.com is a travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking"
Dear Mia L.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Eugenia
Trip.com
I just bought the airplane tickets from trip.com which was my big mistake. I shouldn't rely on their information on the website at all. I contacted customer service for help. At first they accepted that it is their fault for mislead information that they put on the website and offered me some coin US$50, but I ask them for alternative options. They replied that they will contact me back… then they just ignore me… This website is NOT reliable as advertised.
I thought it's better that other websites. You don't have to search for more information. You can get it from their website BUT it's totally wrong. I regret that I trusted them. I bought most of my family airplanes tickets from them for a long. I won't trust them anymore.
Hi Prin K.
Thank you for bringing this to our attention. It's a regret to learn about your concern about your ticket. Definitely, this is not the service we expect you to receive from our side.
Please be guided that we are committed to supporting you. Our specialists will help investigate the situation and contact you as soon as they can. Again, we apologize if we caused any inconvenience to you. Thank you for your cooperation.
Best regards,
Promino
Trip.com
Trip.com is a scam, they scam you take your money and refuse to provide what you paid for. After dealing with Trip.com I am out of $2781.20 and have no ticket or refund after 4 months of demands for my money. They refused to assist me change the name on my ticket even though their system got confused and put my name on the ticket. If you refuse to change the name on the ticket, then return my money, but trip.com is refusing to give me back my money and has been lying at every turn just to hold onto my money, RUN DO NOT USE THIS COMPANY THEY WOULD STEAL FROM YOU! If you see Trip.com come up for ticket purchase, do business with the companies that have good business practices not one that strategies to steal your monies. I see here a response with falsehood. I have had no help except emails with lies that the airline has my money when the airline has emailed me that they refunded my monies to trip.com. I am still fighting awaiting for my refund, it's a shame that this company uses deceptive business practices.
Hi ISABELLA C.,
Thank you for bringing this to our attention. We are sorry to hear about the difficulties you had with the name issue. Please know that we have all the intentions to help you.
We would appreciate it if you can share more details with us.
1. Please send us your booking number, passenger's name, reserved email address, and detailed concern at [email protected].
2. Please include a specific indicator in your email subject line: {Sitejabber}
We look forward to your information. Thank you for your cooperation and understanding.
Best regards,
Edra
Trip.com
Trip.com never updates flight changes. Every time me and my family book ticket from them. They NEVER give heads ups on delay and etc. Including carry on included. When booking tickets, it shows as covered but when you go to airport, that say carry on not included. Spoke to their reps and they just keep making you repeat your words and not solve. Overall. False advertisement and not trustworthy
Hello Lilly C.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concerns. Please follow the below steps for further assistance.
1.Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected] so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Libo
Trip.com
Namely, I booked the hotel through Trip.com, but it happened that I chose the wrong date (one day too late). I was immediately noticed as soon as I received the confirmation email and contacted to move my reservation by one day (I've contacted them 5 minutes after reservation). Support set in contact with me, but they kept telling me that they would come back to me in an hour, then in two hours, then in two days. In the meantime, I contacted the hotel to check if rescheduling is possible and they said that rescheduling is completely free of charge once. After two days, I received a reply from Trip.com that they could not reschedule, even though I explained that it was a mistake and that I had contacted them immediately. I also mentioned that I would accept other available date thank planned or voucher or any other type of settlement. They just left me to wait again and the day before the trip they announced that they would not move it without any further explanation.
Hi Elvan P.,
Thank you for your feedback. We feel terribly sorry for the unpleasant experience that you came across with your hotel reservation. Rest assured that we are here to help you in any way possible. We will contact you directly to handle your concern accordingly.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at [email protected].
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards
Mavic
Trip.com
Booked hotels, no issues at all! Don't understand the negatives! I needed to ask a question, got a real person (no bot)
Hi rick d.,
Thank you for the time to leave us this positive comment and we are glad to find you are satisfied with our application. Please know that the customer is our utmost priority, and we always strive to provide a better experience for all of our users. Looking forward to your next journey with us!
Best regards,
March
Trip.com
Bad experience
Not responding to queries
Fake solutions
Does not refund your money
No right solutions
Making fool of passengers
Hi Himani S.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience regarding to the check-in. We would love to check on your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Rachel
Trip.com
Wish I never used this company were no help when changing flight said that I couldn't because I booked an all round trip? Then gave me a flight which wasn't enough time to get my bag at layover resulting in me missing flight. AVOID
Hi J L,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected].
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding.
Best regards,
Jiali
Trip.com
What kind of company you have trip.com you're more than a scammer
If they want to book a ticket just like a jet plane to get the money
But if we want a refund because of your fault it's takes months now your still nớt answering us why? Pls we need a refund before we will find a complaint against your company
Hello Helen S.
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected].
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding.
Best regards,
Jiali
Trip.com
Very bad costumer service.
The order of round trip is consumerism of the company.
I order round trip from TLV to Catania and back. Unfortunately our flight to Catania was canceled by Wizz due Vulcan activity.
Trip company told us that the will return only one way ticket because the tickets not recognized as round trip tickets.
Very very bad costumer supporter!
Dear Sasha K.
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check on your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Promino
Trip.com
The worst trip website. I bought a ticket from them to go to a conference in Australia. They canceled my middle flight with no substitution. Then,Trip.com refused to pay me back. Trip.com asked me to call Air New zealand and gave me the paid number for Air New zealand to call them, cost me $175. Why? Because they said they locked my ticket. I had to ask my credit card to help me and get my money back. I finally did it. I would NEVER use them again. I told everyone about them as well. EVERYONE.
Dear Shila K.
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check on your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Jingjing
Trip.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katelyn C.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Rachel
Trip.com