Trip.comReviews 4,850

Recently I had two incidents that cost me a lot of money as a result of non-transparency from Trip.com.

The first was where I accidentally booked a student ticket because I couldn't see that it was a student ticket. It was mentioned only twice during the entire booking to confirmation process and in small print, easily missed. All of the policies and messages and emails I did check didn't explicitly mention it.

The second time I tried to change a flight but could only find business class alternatives so I was forced to cancel and rebook. Even though the cancellation says that I was eligible for a full refund due to the airlines flight delay, the processing of my cancellation took so long from Trip.com's side that the airline register it as a missed flight (I did cancel the day prior) and I got no refund, losing a lot of money.

The lack of transparency is appalling and I will no longer use Trip.com and encourage to stay away. If my two experiences weren't enough, the markup they put on my original flight was also much more than what is reasonable that I found it much more affordable and easier to book through the airline.

I booked rental car and flights via trip.com, the worst experience EVER! Watch out, they DO not give you any credit!

He comprado vuelos con ellos dos veces. Las dos veces he tenido problemas con los vuelos. Y desde trip.com me han dejado tirada como una colilla. La última vez fue a 20 horas del vuelo por un vuelo que había costado mucho dinero. Atención pésima. Nunca más vuelvo a comprar nada con ellos.

Got ticket with my kids via Riyadh.got missed flight in Riyadh.coz of time at immigration…clear says in terms that it gives guarantee, contacted them they says it is my fault.what a rediculus answer u can expect

Just want to warn everyone thinking about buying tickets through this company, I bought one and even tho they said I would have access to my ticket straight away that was not the case, I was not able to acess my tickets and they refuse to give me a refund, so they sold me something and then didnt deliver, which is the hole definition of a SCAM. Instead of resolving their mess up they instead washed their hands and sent me to talk with the airline which obviously has nothing to do with this and just advised me to not used them ever again.

*******266 ref
The worst individuals to book with ever. Pagasus, the airline that carried me, agreed to refund my ticket due to a medical condition, but trip.com chose against doing so. Absolutely outrageous and unethical trading. If you can resolve a problem with their customer care, you'll be lucky. Trading by this company in the UK ought to be prohibited. They rob people in broad daylight.

When booking a recent last minute vacation I found a hotel through Kayak that was being sold by Trip.com. The rate was 50% cheaper than any other seller listed on Kayak which of course made me instantly dubious. A quick Google search showed mixed reviews and I came to the conclusion that the site was legit but seemingly just had bad customer service, so I decided to take the chance and book the room and set my own expectations that something may go wrong.

Upon arriving at the hotel, sure enough, the room the hotel had reserved was not the room I had booked online. The hotel also did not have any of the room types I booked available. The concierge informed me that I had to contact Trip.com directly to resolve the issue and they could not do anything because it was a 3rd party booking, however they were understanding and offered me an upgrade to a better room than I originally booked for a reasonable upgrade fee. Given that I was already expecting an issue, the upgrade fee was reasonable and I got a better room, I felt content with my purchase and since the online reviews about customer service were bad I almost didnt even contact them but I had some downtime when we got to the room so I tried anyway.

I was able to contact customer service within 30 seconds from their chat system linked easily in my confirmation email. Customer service was friendly and helpful and within 15 minutes they had contacted the hotel and verified that the room reserved did not match the room booked. I was asked to provide a copy of the upgrade fees which again was very easy to take a picture on my phone and upload through the chat system. Within a few minutes the agent verified the document and confirmed they would be refunding ALL the upgrade fees AND an additional amount for the inconvenience. They asked if they could send the refund in points but had no objection when I asked for cash instead. I received a secure link to enter my bank information and the money was back in my account by the time I returned from vacation.

Cancelled our flight the airline issued vouchers as a refund; initially issued the wrong amount, after several hours of my time wasted the full vouchers were issued. However could not be used as they were issued to trip.com; their customer service was very attentive but after 14 days haven't solved the problem.

It should not take 14 days of constantly messaging and emailing to get a simple refund (that can actually be used) for a flight the airline cancelled.

Booking- number *******6259

*Situation resolved with a full refund and extra voucher very happy.

We ordered 3 nights at budapest. When we arrive to the hotel with 2 kids at 2100 we found out that the reservation was cancelled and no one told us about it. The hotel take care of us and found another 5 stars hotel for one night and we got back to the first hotel after 1 night. Trip.com wasnt involved and refused to take responsibility for what they caused. No refund was given by trip.com.

I have booked a flight which was listed on the webisite but practically impossible to transfer due to two different airlines on international destination. While i contacted Trip.com to cancel my itinerary they are simply asking to contact the airline directly which is not possible. Not even telling me the cancellation charges and refund amount.

Pathetic

This is the worst booking website I have ever used. Do not trust them, they will steal your money and treat you like crap. As a frequent flyer, this is by far the worst travel booking company I have ever dealt with.

If I could I would put ZERO STARS.
I have been TRUFFLED by this agency I would ALWAYS recommend avoiding it.
I have been trying for months to get reimbursed.
So I booked a flight from Rome to Honolulu,the first flight( among which in the reservation there is no number that identifies the flight) is delayed and we miss 4 planes, we go to the kiosk where they are supposed to help us they ask us 800€ to 'change the first flight' (each) 1600€ for a problem created by the company. So paid uber and air bnb in paris (300€) we took a high plane with another company.
We try to get reimbursed, impossible to find the flight number, (airwizz malta) not there in the reservation in the e mail anywhere. The plane was blatantly delayed, where we tried to change tickets we stood in line for hours before talking to anyone because at least 50 people had had the same problem!
AND WHAT TRIP.COM TELLS ME! SORRY LAEREO WAS NOT LATE, I ASK FOR FLIGHT NUMBER NO 600€ REFUND NO

I've had the unfortunate experience of using trip.com not once, but twice, and both times were nothing short of disastrous. The second time around felt entirely unnecessary. They managed to sell me a reservation that simply did not exist. How is that even possible in the travel industry?

The ordeal didn't stop there. Dealing with their so-called 'customer service' was equally disappointing. It ranks as the most unprofessional customer service I've encountered among all similar travel agencies and services. During one instance, after a long flight, I was left waiting with my young children for a staggering 3 hours late at night.

Their inability to resolve even the simplest problems was baffling. Their default response seemed to be 'wait for 15/30 minutes,' which only added to the frustration. To make matters worse, they charged my account 2-3 times consecutively without providing any tickets.

If you value your time, money, and sanity, I highly recommend steering clear of this child-unfriendly and customer-unfriendly company. There are far better and more reliable travel services out there.

It's a very worst company that is not responsible for the customers suffering. They changed the flight timing and they postponed the flight to Charlottetown from Montreal and making us to wait for 33 hours but didn't provide any accommodations or any compensation for the inconvenience caused by the trip.com I spoke to the representative but they didn't answer my question about it. Irresponsible answers are not helpful. Many mails and calls but it's of no use. Trip.com caused problems, it affected our situation and health conditions. trip.com caused the whole situation and aggravated our stress levels. Very worst company that negligence causes lots of people to suffer.

Rating should be negative. We got our ticket and itinerary for the 2nd booking and we found out that the itinerary we received is completely wrong. When we checked our 1st booking, the itinerary is wrong also. Both itineraries departure cities were the layovers!. They don't want to change it and want you to deal directly to the airline. The other way they scam you is when you call to them to correct the itinerary, they will tell you that they will respond in 24 hours. This means to say that after 24 hours, your right to changes exceeded the time limit after that you pay again.
Best way is to stay away and free yourself from the cost of money, time and stress!

For the employees of Trip.com, where is your honor and dignity? Is this the company that you really want to protect and be identified with, scamming people? Where is your conscience?

I certify that this review is true and it happened.

To sitejabber - There should be a negative mark provided because there is nothing good that happened to the transaction. Providing even 1 star means to say that there is still good that happened. To me, this company should close down because they scam people. I am marking 1 star just to be able to submit this review.

Unreliable &

I had a terrible experience of using TRIP.COM
Eric and freeshia

This is about reinstating the tickets.
I booked a flight going to Mnl - Caticlan and Caticlan - Mnl. I canceled the returning ticket going to Caticlan. But right after I cancel the ticket I called them saying that i want to get back the ticket since it wasn't official yet. I was relieved that i could get the ticket back since it wasn't official yet. Since the first agent I talk to said I have to wait for 24hrs for the official account. Upon receiving the official account I call them right away when I saw my partner and I have no returning tickets.

Since I "booked" at Trip.com I call them right away.
They said a lot of stuff. About the policy. Yes I got it that's why I call them right away so they could do an action. The second agent was too aggressive to explain to me everything with her hight tone voice. To think that am not far from her.

She said they will do further investigation about this case within 24 hours. All i heard from them is to wait. For 24hrs. They can't even provide a solution since I use the trip.com thinking they could help me with this.

But all they said, we cannot do something if the airlines decide to cancel the flight. What's the point of having an agency to call them directly.

I really don't get the point.

Thanks to ¥29k+ make your rules clear.

Terrible experience.

Trip.com provide a service where you can book seperate tickets one booking. I paid for added insurance to cover this type of booking however, when my first flight was delayed 5+ hours and I was going to miss my connection. I was told they would only refund a portion of my trip. This is pretty poor. I said I obviously wouldn't get on first flight if they couldn't guarantee my destination arrival. They said 'you can go if you want'. Really unhelpful. Lost precious time and a lot of money.

They overcharge you once you have made the payment and for services that are free on the airline carrier, they are online scammers which will charge you abhorrently once you have made the payment.

DO NOT USE THIS WEBSITE TO BOOK ANYTHING. Trip.com is horrible. They stole $578 dollars from me. I book a trip with them and they did not send the information for the trip until the last minute and when they did they dates were wrong. They also changed the name on the tickets because I used my email to create an account. I immediately called them to change the name back and they refused.