Trip.comReviews 4,811

I would give them 0 stars if I could. Incompetents who lie and change version all the time. NEVER book with them, always book with the airline because if you need to add luggage they will deny the request and blame it on the airline. When I asked for a 17 euros refund, they told me they could only offer me half of it, which shows how pathetic they are. Will NEVER be a customer again, I hope they go bankrupt.

Zero would be more accurate. This Chinese company operates as one would expect a Chinese company to run - information provided is untruthful, lies told to encourage you to cancel a flight, then rebook with them - the refund for the cancelled flight is not sent. In effect, you end up paying twice for the same flight because their information encourages you to expect a refund.
AVOID ENTIRELY. These people only know GREED!

It's very difficult to get them to pay up the $200 that I paid for a new flight. They took days and many calls and chats with their agents to even verify that my flight had been delayed. Then, they wouldn't cover the extra$ 120 I paid for checked luggage because the new flight that I booked to get home after 30hrs of flying included only one checked luggage, whereas my original flight had two checked luggage. It took many chats for them to even verify that I had checked luggage! Finally, they asked for receipts whih I sent. They said they would get back to me in a week. A month later, they still didn't get back to me. They only responded after I gave them 0/10 rating. Then, some manager informed me that they didn't cover extra checked luggage. Trip is a tight fisted Hong Kong company. Getting them to pay up is like pulling teeth!

Trip.com did not help me to rebook my ticket when my flight was canceled. They left the customer with no solution. I need to resolve everything by myself. Never choose this agency again, nor recommend anyone

I had flight from Venice to Eindhoven via Vienna. There was no issue from Venice to Vienna but I was not able to checkin the flight from Vienna to Eindhoven. While checking in there was error "This booking was made through a third party travel agent, who has no commercial agreement with Ryanair to sell our flights".
I called trip.com and they promised to take full ownership and I had to pay checkin fee at checkin counter and expecting to get the refund of the checkin fee.
Case was registered and later customer success manager Terry mailed that I had to do online verification which I never had to do in earlier flights.
What was my fault here? Why should I pay €275 checkin fee

Do not, by any means, book ANYTHING with Trip.com. I booked a hotel in Japan with them and when I arrived to the hotel at 1030pm the door was locked and there was a note on the door saying to enter the code that was sent in an email 24 hours prior to check in. I never received an email with any check in instructions so was forced to walk around the city trying to find a hotel to no avail due to no vacancy anywhere (multiple events being hosted in the city that weekend). I contacted Trip.com at 630am the following morning and they said they would contact the hotel and follow up with me in 1 hour. Right before an hour had passed I received an email saying it would be one more hour, then another email another hour later etc. After 8 hours had passed I followed up again and got the same run around. They kept trying to stall and I told them I wasn't waiting more than 5 minutes and they finally sent me the code to check in. I have requested a refund for the night I didn't stay at the hotel since I was never sent the instructions to access the hotel and they are refusing to issue it. I'm not 100% sure but it seems all their live chat "people" are bots—I have live chatted with over 5 different "people" throughout this but they all have the same responses and language to all the questions. The company is a scam.

The company will not help you anything if you miss your flight or your flight are cancelled. You need to pay the ticket, hotel, taxi cost for your new flight without any refund from Trip.com. Their service is horrible I would say.

Do not use this site. I used them and I truly believe they messed my check out date up. Went to check in hotel and had no reservation until tomorrow. I called to have it changed and they refused after telling me to check in and pay and they would refund me or change the reservation. I am reporting fraud to my credit card company.

KEEP AWAY FROM THIS COMPANY UNLESS YOU WANT TO BE SCAMMED MONEY OUT OF YOUR ACCOUNT ALSO YOUR ID, I NOOKED A FLIGHT WITH THEN WAITED FOR MY E TICKETS TO ARRIVE CHASED THEM AS I HAD RECEIVED THEM WITHIN 48 HOURS I WAS TOLD TO WAIT UNTIL THE NEXT DAY STILL NOTHING. I RANG BANK TO FIND OUT THEY DEBIT MY ACCOUNT UNDER FLIGHTS BOOKING.COM ALSO NORSE ATLANTIC AIRWAYS WHICH SENT ALAM BELLS WITH MY BANK AS I BOOKED WITH TRIP.COM. I CHASED VIA PHONE ALSO EMAIL NO REPLY I RANG FROM A PRIVITE NUMBER AND WHEN THEY PICKED UP AND I QUESTIONED THEM ABOUT MY FLIGHT DETAILS AS I RANG BRITISH AIRWAYS TO BE TOLD THEY HAVENT ANY BOOKING UNDER MY NAME ETC, TRIP.COM TIRED TO TELL ME MY BANK CANCELLED THE TRANSACTION WHICG WAS A LIE, INFACT TRIP.COM STOLE MY MONEY OUT OF MY ACCOUNT.THREE DAYS LATER THEY TRIED TO TAKE 3 MORE TRANSACTIONS OUT OF MY ACCOUNT WHICH I WAS ON THE PHONE TO MY BANK KEEP AWAY FROM THEM THEY ARE ALSO TRADING UNDER TRAVEL HEIGHTS, FLIGHTS BOOKING.COM AND A FEW MORE COMPANIES. Please for your own mind use a repeatable FLIGHT COMPANY It may cost you a bIT MORE BUT AT LEAST YOU WILL GET YOUR TICKETS AND YOU WONT BE SCAMMED OF MONEY OUT OF YOUR BANK ACCOUNT. THEY EVEN GET FAMILY MEMBERS TO WRITE 5 STAR REVIEWS WHICH ARE LIES PLEASE READ ALL THE ONE STARS THERE ARE LOADS OF THEM FROM 2017 TO DATE.THEY DO THIS TO HIDE ALL THE BAD REVIEWS PLEASE STEER CLEAR OF THEM ALL UNLESS YOU WANT TO BE SCAMMED

My parents booked through trip.com and after they paid they got a confirmation and guarantee that they had a flight booked for them home to Toronto from Lisbon. Once at the airport they were told they do not have a seat booked on the flight they had already paid for. They were then told they either had to purchase a new ticket or basically be stuck in Portugal. They then were told they could not use Visa to pay for new tickets but had to fork out 1,300 euros in cash to get onto the flight they had already booked and paid for on trip.com. After emailing trip.com they told them they would get back to them within 72hours, which they did not. They then tried to call and was told they would receive a call within 3 hours, which they did not receive. They are trying to get a refund for the tickets the had already paid for and which were guaranteed, and have not got any word from this company. I would not recommend using them unless you enjoy being stuck at an airport in another country and have no other way to get home other than paying for a second set of tickets.

Misleading site. While ordering one, recieving exac the opposite and then dealing with surcomstaces in hotels

I am very dissatisfied, and unhappy with the service that they have provided their website is ridiculous and the service and help hotline is very unhelpful. I have recently booked a ticket with them for a 920am flight from Australia to the Philippines. For some reason they have cancelled the ticket and rebooked me for our 2 pm flight instead of the original 920 without notice. I am meant to be travelling with an infant and I have booked a separate flight with my mother on the 920am flight and now that I'm travelling at 2 o'clock it has become an inconvenience to everyone, and it will probably be an inconvenience to the whole flight, especially with my little one being with me and being alone on the plane. They have disregarded this and made it seem like it was my fault when it was definitely their fault as they rebooked the ticket without notice to myself in the first place. Their website is confusing and once you click something it directs you to another thing. Just when I tried to change the booking and it would then show me a business class ticket which I didn't want so that probably happened to my original booking as well when i booked for the 09:20 flight it reverted me to a different time. They were very unhelpful and unprofessional and remorseless for a single mother travelling with an infant. Their emails were condescending to say the least and it seems like everyone in their customer service didn't know what they were doing and what the policies were. No one knew anything This is absolute garbage of a website. When I called them up to sort things out, they expected me to pay $900 to rebook the flight or otherwise a $600 cancellation fee. I don't understand why when it was entirely their fault in the first place Do not ever book with Trip.com. They have scammed me and will no longer be getting any of my business in the future. Do yourself a favour and do not book Trip.com

Worst customer service experience of my life - bought baggage protection and bags were lost. Trip didn't tell me I needed to register with a sister website within 24 hrs or lose any protection. They said they'd help me sort it out, but did nothing - I had to sort it all myself. They massively wasted my time including 1.5 hrs on an international call. In the end their final compensation offer was £12 of credit for their website. Buyer beware - these scam artists will not look after you if anything goes wrong (and given their service is complicated, it is likely to go wrong) 100% avoid. The positive reviews are the lucky ones where nothing went wrong.

Scam don't waste your time and money. There are no authorities in customer service no one can help you.

Terrible. Have messed up my booking and cannot fix. It will now cost me a fortune at the airport. I wish I had seen their ratings before I used them

Had 2 issues with hotels not serving international guests although it said they did on their site. Long story short they all got cancelled but customer service was very quick in issuing the refund and gave me around 40 dollars in total credits for the hassle

I booked flights from Canada to India. Their website does accept long name but after providing the full name while booking they will cut the last couple of letters.As soon as I got the itinerary I approached them they said they will take care but it has been 20 days still no response every time they will say in 5 hours less than that you will get email. But now they are saying to pay fine for long name as name amendment 40 cad and 3% service along with new air ticket fee. When mistake is from their side tooo they will not support/ help customer once your money is gone they will not help you in anyway. I have my travel dates just a week apart but no help from them. Total scam their customer assistant will not be able to help anything other than saying watch out for email but there will no response.BEWARE TOTAL SCAM. You will end up in paying double the amount of the airline fee. I feel like they are intentionally making mistakes to get money from customers. Not even a single percentage customer friendly

I booked my flights to Poland through trip.com, never used them before but it seemed to be a legit website with a slightly confusing interface - I will NEVER be using them again. It seems they take your money and book your flights and that's that, however, if you have any issues like I did it is impossible to get through to anybody to help you. I was told check in / my boarding passes would be available to me 30 days before my flight, however right up until the day before I had received absolutely nothing. You get stuck with an impossible bot and never put through to an actual person to help you, the questions it asks are super generic and lead you to a very unhelpful FAQ page, which means you get absolutely nowhere. I added extra baggage through them aswell as Wizz air doesn't include any, and this wasn't communicated to the airline so I spent the entire day before my holiday stressing and trying to contact somebody, luckily Wizz air were very helpful and sorted this for me, however it seems trip.com doesn't pass this information on on your behalf, which surely is the whole point of booking through a holiday planning website? The website is also really tricky to use, too complicated and doesn't work smoothly on a phone. The baggage I added appeared to only be for the outbound flight, meaning I had to manually add my bags for the way back through Wizz directly. When I did manage to email the company I was told I'd have a response within 24 hours and never heard anything back. I will not be using them again, save yourself the hassle and go through a different company.

We are travelling in Italy. We tried to do an hotel reservation with TRIP.COM … But at the payment, there was a failure message…transaction not possible.
Then we used another platform to book the same hotel, for same passenger, same date.
Arriving at the hotel, they inform us we had 2 reservations!…non refundable…
Our Credit Card was debiited! …even the message on the website said…pay at the hotel.!
Trip.com did not accept our claim.

Booking No. *******7514 at Hotel Cristoforo Colombo

PS: need to point that after this publication, I was contacted by TRIP, explained many many times the issue….and finally, the money was reimbursed