Trip.comReviews 4,791

Bought 8 tickets for dubai museum of the future total €300. Couldn't make it to go and went there to change the day! From the museum told me that if the tickets where directly from them they could change the day with no problem! From trip.com they couldn't change the day so I lost €300 for nothing!

I booked a round trip flight for 3 people. When I got to the airport to check-in for my initial flight the airport staff said that my flight does not exist. Trip.com did not honor it's guarantee to put me on a new flight. They also would not reimburse me for my return flight or my airbnb. That meant that I needed to purchase last minute tickets on my own, which ended up costing over double the amount per ticket. Trip.com refuses to reimburse me for them. As can be expected, I was very concerned about the validity of my return flight and when I asked Trip.com for proof that it exists they were not able to. When I arrived at the airport I was pleasantly surprised that I was actually on the flight but I had a lot of unnecessary worry.

Glitch Glitch Glitch! All the times getting same excuse from call agents. Might be a glitch that's why this happened. I made a booking and they made our names inverted or in reverse order, no able to board flight easily. Had to hassle for 2 hours at airport because of their mistake. To rectify their mistake they were ask us to pay extra money also. Not getting any emails from them and they are saying we are sending emails to you. Worst service ever. Never ever going to book flight thru trip.com.

I recently decided to use trip.com but it was the WORST mistake anyone could make. I went to legoland castle california and their website showed the different room themes and types you can pick out. We picked out our room and we got to the hotel and they gave us a different room not the one originally picked out. It's been a week and I have shown proof and screen shots and tell they say is that I was showing them pictures of Denmark. How ridiculous do you have to be accuse of someone showing you pictures of a different place when they clearly didn't book for that place. It's been. Nothing but back and fourth and they don't want to acknowledge their mistake.
The room originally wanted was the dragons and knights with the dragon as and knights pictures they have 3 of them on display to see.
So obviously it's false advertisement.
I mentioned this to my brother who is a lawyer and he actually said that the agency can actually be sued for false advertising and based on their customer service policy as well.
They do not follow their own guidelines nor policies. I've read on many other reviews and they have been the worst.
Please do NOT use them.
Zero stars if able to.

They cancelled my flight with no excuses. And offer me another solution that adds extra 300 USD to the bill. If Trip.com doesn't have the balls to keep the fares as it, don't book it and then cancel it. It's frustating and to be honest - I WILL NEVER USE THIS $#*!TY WEBSITE AGAIN. I hope if you're reading this, trust me, just book directly by the air company. Even if it's a little more expensive, but at least it will avoid future headaches.

Worst customer service I have ever experienced. This is the first bad review I have ever taken the effort to write but my experience has been so bad that I feel obligated to warn others.
I booked two long haul flights with Trip.com in February 2023. There were a number of issues with the tickets, one of which is that they had a technical glitch on their end which caused one of the two passenger's flights to be unconfirmed. I have been chasing them for over a month to reissue the ticket. I have called >20times, spent countless hours on the phone and been told time after time that I would receive a call back or an update within 24-48hours and then heard nothing. I have been told countless times that my case has been escalated to an 'urgent priority' but that seemingly means nothing. They will give me no information on whether the matter has been progressed, I just get told to sit and wait for an email. This evening alone (05/07/23) I have been on the phone with them for almost 1.5hours trying to get in touch with the Supervisor who is seemingly avoiding speaking to me. I am flying in less than a month and this is causing me no end of stress. I just want an update. Absolutely appalling treatment, I will not be booking through them again

Do NOT use trip.com to book flights! They won't allow changes and don't know what they are doing. They say ring the Airline, call the airline, they say ring Trip.com This has gone on and on for days. We now have to buy new flights with no refund option for the non-usable trip tickets. And NO, the replacement flights WILL NOT be booked through trip.com - I don't ever want to visit their scam of a website ever again!

Trip.com cheated me by send sending computerized email and I ask to change my ticket for airline cancelled flight. Never book with them

Screwing up the iterinary causes our client to have a miss connection flight schedule.
Hi first of all before I get started and let you know that I am a travel agent and work on behalf of my client.So I have issue again with regards to our clients booking with trip.com. We book our clients last february and for some reason the flights have been change several times and ends up at the end that our clients will have to miss the segments of their flights on the last minute. They are been doing this several times in our fast client and would offer them to refund the ticket which is not making sense it is because of the flight ticket would cost triple if we accept it. So our client will have to suffer for their flight... Trip.com we bring business with you over a million dollar already and still screwing up our client.They are trying to offer us a flight but no assurance to move on Sept 4 to catch the next flight for the current flight we have on Aug 25.2023 that will be a week for our to be able to catch the flight to our final destination.This is terible. Even if the passenger accept the refund it will not be enough for them to purchase a new ticket for their last segment of their flight. Trip,com screw up the schedule iterinary that our client end up missing the next connection flight due to mis-management. The airline did not cancel the flight at all...Trip.com you need to take the responsibilty and find our clients next segment of their flight to catch their destination...I can even send the screenshot of document of the flight...TRIP.COM YOU NEED TO BE RESPONSIBLE...

Date of experience: August 22,2023

I booked a flight with a connection and they didn't notify thats a transit visa would be required. They usually list it on the reservation but this timed they didn't and then I was not allowed to board the flight.
Customer service was rude and unhelpful and wouldn't even help cancel the second flight for reimbursement. Definitely avoid if you want decent customer service.

PS the airline immediately asked if we booked through Trip. Apparently this happened multiple times before.

On Sunday, 7/2/23, around 1:30 pm I booked tickets for an event for $119.27. They took the money from the credit card IMMEDIATELY, and then I received an email saying the booking has failed and they will refund the money in TEN DAYS. No reason was given in the email. I called Trip.com and talked to a live agent, who just parroted the same information. This is how you operate a perfect scam. Take the money, and then hold it for multiple days, and then return it in 10 days. Thank you.
Email excerpt: "Sorry, your booking was not successful. The amount of $119.97 you paid will be returned to your original account of payment within 10 working days."

Writing horrible review about my-trip. ( not trip.com). Don't book with my-trip! Don't! Never booked with trip.com so i can't comment

Everyone you book with these guys your flight is cancelled or moved by an unacceptable me amount of time. Hope they process my refund shariah or I'll be in touch with my credit card company.

After a very suspect last minute cancellation prompting a refund request from me they have still not refunded me and are doing everything they can to delay returning my money. I am contacting the airline to see why they need handwritten letters and pictures of myself and my 12 year old daughter holding letters and passports. I have never heard anything so ridiculous in my life and I'm beginning to wonder if they are trying to scam me, unless you like filling in Visa fraud reports I would suggest going to a reputable travel agent and forget you ever heard of trip.com

What a disaster of a company and, frankly, business model. They unilaterally decided to change my departure date for me to something that would not work, and of course offered free cancelation ON HALF THE TRIP. The return trip they were going to charge me the cost of the ticket, so basically, they keep the money we get nothing. To make matters worse, they have basically no support, except a completely automated phone number which will not in any way connect you to a human, so basically you are completely SOL if anything goes wrong. Avoid places like this at all cost. Just book directly with the major carriers, at least they have a support number you can call if things go bad.

I booked a flight with a few legs on the trip and needed to simply CHANGE THE DATES! I was willing to pay the difference that would cost even if it meant cancelling and rebooking, but the agent on the phone kept saying there was "absolutely nothing we can do about it. We humbly suggest you take the flight". Are you f*cking serious? That is the WORST CUSTOMER SERVICE and response you can give a customer who is in need of making a change due to an unforeseen emergency. I don't understand how trip.com manages to still be in business with their DISGUSTING policies and behaviours in treating clients. If I could give this rating a 0, I would because I am NEVER BOOKING WITH TRIP.COM EVER AGAIN.

I made a hotel reservation on trip.com using guest mode. When I filled in all the information and entered my credit card details, they asked me to log in. After successfully logging in, I was directed to my booking list, where the reservation status showed as pending for payment. When I clicked to proceed with the payment and entered the CVV, the booking was successful. However, I noticed that there were two identical bookings listed. Unfortunately, they were unable to provide a full refund for that double bookings. Even though it was their mistake. Not again to use this website

Until today, I had never heard of trip.com. 1 and 1/2 weeks ago, I purchased a $500 prepaid debit Visa card from Walmart. I used it to pay my electric bill and water bill which totaled $200. I had $301 left on the card after those two transactions. The card has never left my purse and I never leave the house because I'm an amputee in a wheelchair and don't ambulate well. Calledtrip.com to alert them I did not charge $295.95 for any type of travel through their website and this is going to be an absolute nightmare to get resolved with these morons. So until they can tell me who charged what type of travel to my prepaid card, I'm out $300. Don't use this company!

Booked a room at hotel in Columbus, Ohio. Get there and the reservation had been cancelled due to a problem with plumbing issues at hotel. Was never notified and I had to go to another hotel. The hotel would not give me my money back and said that it would be refunded to Trip.com. Now Trip.com will NOT credit my credit card for the cancelled room. I have filed a dispute with my credit card company, But they have said that Trip.com will NOT provide them the information or allow the claim to be settled.

Hiya,
Please be careful while buying tickets to India or any asian countries from this company. I've travelled to India for almost 12 years and never experienced an issue like this. Trip.com sold me a "self transfer" ticket with widely different luggage allowance under 2 separate PNR. Usually i would do it myself for saving cost on 2 different airlines while Trip.com charged me international fare on this type of cheap Self transfer ticket with same airline(Vistara) causing me stress during the travel.

1) London- New Delhi = 23x2 = 46kg
2) Delhi to BBSR = 1x15 Kg

Domestic routes in India have a very limited luggage allowance and they didn't make it clear properly while purchasing the ticket.

Please avoid purchasing these type of tickets fro trip.com. If you want cheaper way then purchase separate tickets with self-transfer.