Trip.comReviews 4,790

The fact that the USA is letting this company do business in our country is absolutely ridiculous. This is a crooked organization. Please steer clear.

Trip.com, like several third party companies, has zero qualms using squalid practices. Your money doesn't directly pay for the ticket. Instead, trip uses their own card and vouchers which offset what their card doesn't pay, which allows them to state that what balance due to the airlines doesn't match what the ticket price was. I found out the hard way when I arrived for a flight I had already paid for and was told "there's a balance due, sir."

Save yourself the hassle and book directly with the hotel or a different booking company. I wish I would have looked at the reviews before using them. I booked a hotel room through Trip.com, they charged my card and when I tried to check into the hotel there was no reservation made with confirmation number provided or my name. I contacted Trip.com to sort out the issue and they said they called the hotel and spoke to an individual at the front desk to confirm the booking. I called back and the hotel confirmed that no one from Trip.com had contacted them and that the individual that they said they spoke with does not exist. I had to book a second hotel room on my own and was out the money for the original booking.This company is a scam and you shouldn't waste your time or money dealing with them!

Compre un vuelo de Lax a Tokio Haneda, por medio de una agencia de viajes (http://Trip.com) a la hora de llenar los campos se me pasa una letra en mi segundo apellido, les marco antes de las 24 horas y me dicen que en 48 horas me tienen una respuesta, pasaron cómo 7 días y me llega un correo que dice: Necesitas pagar 2,000 USD por la corrección, nunca me comentaron que si cancelaba los vuelos y volvía a hacer la reservación no me cobraban nada dentro de las 24 horas. Por lo contrario, fueron ganando tiempo y me salieron con que la Aerolínea estaba cobrando esta cantidad. Contacto a la Aerolínea y ellos me dicen que no cobran absolutamente nada por un erro de una letra, sin embargo tenian que contactarlos los de la agencia de viajes para poder hacer el cambio. Vuelvo a contactar a Trip.com y me dicen lo mismo, es la Aerolínea los que están haciendo el cobro, yo ya algo cansado de tener la misma respuesta, se me ocurre triangular una llamada para que ellos pudieran hablar directamente, yo escuchando toda la conversación, Japan Airlines estaba en la mejor disposición de no cobrar nada, inclusive les querían pasar un código a los de Trip.com para no cobrarles absolutamente nada, sin embargo no quisieron. Estoy muy preocupado ya que la agencia de viajes no me quiere ayudar en nada y Japan Airlines tampoco, ya que necesitan arreglarse directamente con la agencia de viajes.

Booked a flight with 2 legs from 2 different airlines. 2nd leg was postponed (to a day that was not acceptable to me). Tried to reach trip.com to get this sorted. Nothing but automatically generated emails that didn't answer my question, international calls to customer service where they put me on hold for 15 mins to then disconnect. Result: flight was cancelled, i couldn't get on another flight, had to take 2 x 4,5 hour bustrip and none of the costs were reimbursed and am still trying to get a normal response on a refund for the flight that was canceled. Never booking with these guys again and i recomment to everyone to do the same!

I booked a flight to Thailand with trip.com I wanted to stay and extra 4 days, so 7 days before my original return flight I contacted trip.com on live chat to be told I would be given a refund of £548 on my original flight and my new return ticket would be £570.So I agreed and paid the £570. So 13 days later still no refund so I call them to be told I wasn't due a refund, this was after 2 emails stating my refund has been authorised and should be in my bank within 10 days. I also have a screen shot of the live chat before I booked my new flight stating I was getting a refund of £548. I have so much evidence against this corrupt company it's unbelievable. At one stage I was told they had lost my chat logs, "another lie". Trip.com then rang me at 12oclock at night while I was sleeping 3 nights ago trying to offer me a 15 dollar refund, I then told them I am going legal as this is a scam. They then emailed me the next day to say they would give me 50 dollars. I emailed them back to tell them to stop contacting me as the financial ombudsman is now looking at this case along with my bank and my solicitor. All this for a £548 refund. Also on the phone I asked the man I was speaking to what country he was in he said the Philippines!

Stay clear of this company they are scammmers and will suck every penny out of you!

I tried to book a flight - got to the payment screen and it said "I'm sorry, we can't process your payment. Try again later." I tried again and got the same message. Assuming the billing didn't go through, I then booked the flight directly with the airlines. 3 weeks later, I realised trip.com billed me for the original ticket! They refuse to refund me. This is FRAUD. If you tell me the payment can't go through, don't put it through! I now have 2 tix for same flight.

Absolute scammers, do not use them. They may look like they have cheap flights but you will end up paying 100s more at the airport!

Booked a flight with trip and they gave me an invalid reservation number and reference so I was unable to check in online. Came up with a pop up saying "unable to check you in, please check in at airport counter". I then Tried to check in through the airline directly but the reservation number trip provided was invalid and my flight was not found.
When checking in at the airport we were charged €120 as the airline required pre check in which we were unable to do. The airline issued us a receipt and stated that this happens frequently with this company so we would need to get in contact with Trip to issue us a refund on the check in fee.
I Contacted Trip about this and got an email straight back stating the number is valid and you can manage the booking online (for a flight that has already passed). When searching for the reference / booking number online as per their email, the booking was still unable to be found and reference numbers still invalid. I sent a screenshot of this back to the customer service representative I was talking to and received no response. Attempted to follow up 3 times and no response.
Absolute scammers and appalling customer service, do not use them. Do yourself a favour and book directly through the airline.

Vasile Ciobu tel.*******9599
15.06.2023.
Sfatul meu sa nu cumparati nici odata bilete de la ei.
Zborul a fost anulat, dar ei inafara de ne cerem scuze, nu vor sa faca nimic si nici banii sa-i intoarca.
Praga - Chisinau 27.04.2023 (zbor anulat)

The worst company I ever had to buy airline tickets from. The worst customer service ever, they don't know what they are doing. It's a rip-off website. Stay away from these guys.

Seriously, they just don't want to help me! This can be done in a easy way but they can not be bothered!

MOre bad review coming, hope those 1 million viewer will come to recognize this and just go with booking.com or hotels.com are better than this crap!

Trip.com is actually ridiculous; after a flight delay left me with literally 13 mins to get to my connecting flight, their manager advised that "33 mins" (technically 13mins because the flight doors took 20 mins to open to let off of the plane and don't even get me started with customs) was enough time to past customs and get to my next flight which here is a shocker, I missed. They refused to either provide a refund or replacement flight even though when booking a ticket it fully says "missed flight protection." And when I asked him if he thinks he could make it to his connecting flight in 13 mins, he kept repeating "according to the airline, that is enough time" Margo the so called manager and trip.com need to do better.

I booked a ticket from trip.com from Kathmandu to Sydney via Bangkok Airport. But it was not mentioned while buying ticket that I need Bangkok Visa in Kathmandu while collecting my Luggage in Bangkok Terminal so I was not let board my flight in Kathmandu and cannot catch my flight although I was in Kathmandu Airport 3 hours before my flight. So it's the fault of Trip.com for not giving transit visa information to me. And I cancelled my flight and asked for my refund with Trip.com. But they did not give me any refund of my money. So Trip.com is robbing lots of customers like me and their online site should be banned and Blacklisted from selling Airfare Tickets in the world. And should be taken to COURT ACTION against Trip.Com soon as possible before they rob other customers and should refund all money those who cannot travel due to misleading info. Sujeeb Swar

I bought a ticket from trip.com, it was flying from Singapore to Bali and from Bali to Perth in January 2023. On the day I flew, the flight from Bali to Perth was cancelled. I had to buy alternate ticket to fly to Perth. After the trip, I asked for the refund from trip.com, but until today, trip.com has not yet solved the refund. I wrote many emails to them between Feb and June 2023, but they kept dragging and gave me many excuses. I am sick of trip.com. I would like to warn those who want to buy from trip.com., don't buy from trip.com, otherwise, you will regret.

Worst experience booking flights with them. At this point I'm almost convinced they are scammers! Immediately after booking our flight, realised the directions were reversed and contacted them straight away if possible to change. They straight up told us "after checking" that THE AIRLINE did not allow it.

However we got in touch with the airlines themselves, and they were helpful- told us it's POSSIBLE TO CHANGE THE FLIGHT at no cost since it's within 24h but we have to go through our travel agency.
Upon hearing that we booked with trip.com, the AIRLINES THEMSELVES told us they experienced many such issues with trip.com including the blatant fact that trip.com's customer service is incapable of handling the smallest of requests. (Screenshots of service chat to prove this)

We called trip.com again (within 6h), and this time they said they will check. Turns out can reverse directions of the flight but they charged us an exorbitant amount!

Our flights were booked at $233 total. To rebook our flights, they sent us an email with a countdown timer charging us a total of $1053 (almost 5x the original!) WHAT?! What if we didn't check?! The timer pressuring you to pay

FREAKING SCAMMERS!

WARNING THIS SITE IS CHINESE OWNED AND RAN,JUST LIKE THE FENYTAL CRISIS ITS PLOY TO NONKNOWINGLY RIP OFF AMERICANS.JUST LIKE EVERYTHING ELSE THE CHINESE PEOPLE ARE KNOWN FOR.WATCH FOR BAIT AND SWITCH PRICES.

They are scammers, don't book with them! They wrote on their website there is 24/7 live chat support but that is just a bot who can't answer any of your questions. The email support is sending you just automated script emails and again not answering your questions. You can't get a person on the phone either. My flight was delayed which resulted in me missing my next flight. I sent them the screenshot that proves that but they keep denying it. So unprofessional! They're trying to make you crazy and tired so you give up on your rights and refund!

I dont know what's your company vision or mission ask your client to trust Trip.com & take care of our trip. This is my first booking on Trip.com & this happened to me. I'm very dissatisfied & displeasure.

I'm very disappointed on my first booking on Trip.com. Ruined my whole trip, doesn't even have any mood to keep going on my trip the next day.

I've booked & confirmed my hotel reservation & received the offical receipt from Trip.com on 2nd of June 17:03 (MYT)

Actual check in date, 3rd of June 19:36 (MYT) received a email from Trip.com informing me that the hotel has fully book & refund the full amount to me. What the hell?!?!

How can be a travel agency simply cancel a confirmed booking hotel on the actual check in date?

Imagine you're on a vacation or trip, and u arrived on the destination & be told your pre-booked hotel has been cancelled, what do u feel? Where we going to find a hotel last min? What if there's no other any option? What if peak season all hotel are fully booked?