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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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The booking process has gone well, smoothly and efficiently. However, I did do the booking and theyve sent all the information to my husband. Not sure why. So that was a glitch.
We have yet to see how the process goes from here on. As our trip is not til December, its too early to tell.
I found the website very easy to negative. With helpful proms on the way.
Hi Tessa T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Inadvertently made a duplicate booking at a hotel in Kowloon. Had lots of trouble cancelling one of the duplicate booking due to no cancellation policy. Felt like I was being shoved backwards & forward by trip.com & the hotel in my attempts to rectify my double booking.
Thanks goodness, trip.com finally came through with good news. Got to cancel one of my unwanted & not needed rooms.
Thank you Rei & team. Your efforts is much appreciated.
Good job 👍
Hi Le T,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Trip.com for all your bookings such an easy App to use with competitive prices.
Air, Accommodation, cars, all that you need.
Pay with PayPal in 4 if you wish
Go to this site first.
Hi Ian I,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
1. I'm an Australian, booking done in Australia website.
2. Why charge and bill me in Singapore currency instead of Australian dollars.
3. Had to pay unnecessarily foreign currency cost on my Master card
4. I brought travels insurance. I was horrified to discover it was valid only for 7 days from date on departure. My holidays is 30 days.
Hi Tan S,
Thank you for your feedback. We genuinely apologize for the difficulties you have encountered. Please be guided that we are here to assist you in any way possible. Also, know that we want to make it easier for our customers. We will have your booking rechecked and contact you directly for an update. Thank you for being so understanding and patient.
Using trip.com is very convenient and user friendly! They gave you the best rates compared to other platforms plus they gave you points on every purchases you made through them and on top of that the perks you gain each bookings as well. Its really feels like the best of both worlds.
Hi Ella Mae E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Very easy to book and let us got confidence to book on trip. Price also very good.
Hi Soo Mey T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked ticket won't link into flights check-in system on phone or laptop when they asked for this review. Otherwise on par with Booking.com in both choice and value and mostly functionality, will continue to use and just unlucky for them that they asked for a review in the middle of a minor glitch.
Dear Hans S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip. Com is very good but not great. Good pricing and lots of choices. Ticketing with them is very easy and nice. Good service with problems, but they cannot solve everything because they are not directly issuing. Go directly to an airline to get exact, specific answers. But, I have never had a problem,
Hi Jesse F,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I use Trip.com for almost all my international trips, and its always gives me cheapest rate as compare to other. Also flight choices are vast.
Hi Amit Jawahar P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a great experience using Trip.com for my first trip to China. I visited Xi'an, Wuhan, and Shanghai and all my bookings were handled smoothly through the platform. Everything from transportation, activities to accommodations was well organized.
Hi Billy C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It's been so long still i did not got my refund for my tickets which has been cancelled
Dear Anjana A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I've been searching to other booking website. They were more expensive compare to trip.com
And everytime you booked your flight with trip.com, make sure you book hotels with trip.com as well for extra discounts
Hi Wyndy H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Have been using Trip dot com for business travel and personal travel bookings for last 4 years. Have never looked for another app since started with trip.
Hi Maulik S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've had a consistently positive experience using Trip.com for my travel bookings. The platform is easy to navigate, with a wide range of options for flights, hotels, and packages all in one place. I particularly appreciate the competitive pricing and the ability to compare different options quickly.
The booking process is straightforward, and confirmations are received promptly, which gives peace of mind when planning a trip. On the occasions where I've needed support, customer service has been responsive and helpful in resolving queries efficiently.
Overall, Trip.com offers a reliable and convenient way to organise travel, and I wouldn't hesitate to use it again or recommend it to others.
Hi Chris C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Professional assistance in the event of a delayed flight
Hi Wlodzimierz T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Till date i have bad experience with air india deu to water leakage from roof racks but hope this one will be good and not to mention entertainment units and arm rests are broken too
Hi Charan Singh G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Seriously, we travel a lot and have used many other providers. There is NO comparison to Trip.com.
Site layout, ease of use, no language barriers, great notification system. Overall, amazing platform!
Keep on keeping on Trip.com!
Hi Mike G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I normally receive an email for online check-in from Trip.com or the carrier I am taking, but I did not this time, and my flight is less than 24 hours.
Dear Ching Nam Sylvia K,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Had a disappointing experience with a hotel in Samarkand. Vera (Wang) was one of the trip.com customer support line managers who understood my situation and facilitated a redressal and compensation given the unavoidable circumstances. It ultimately felt like justice was done. I would like to thank Vera for her efforts.
Hi Amarttya C,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.