Trip.comReviews 5,872

As a Trip.com Platinum member, I've used the platform extensively for both domestic and international travel, and my experience has been consistently positive. The app is easy to navigate, booking flights and hotels takes only a few minutes, and the prices are often very competitive compared to other travel platforms.

One of the biggest advantages of being a Platinum member is the additional perks, including exclusive discounts, loyalty rewards, and priority customer support. On the few occasions when I needed assistance with booking changes or travel-related issues, the support team responded promptly and professionally.

I also appreciate the wide selection of hotels, transparent reviews, and flexible booking options. The reward system provides real value for frequent travelers, making each booking more rewarding over time.

Overall, Trip.com has become my preferred travel booking platform due to its reliability, competitive pricing, user-friendly experience, and excellent customer service. I would highly recommend it to both occasional travelers and frequent flyers looking for a trustworthy travel partner.

A couple of years ago, Trip.com messed up our bookings by separating tickets, and then customer service was really horrible. The ever-reliable Skyscanner stepped in and forced Trip.com to help us.
So now after 2 years, I am again taking a chance to book with them and so far the booking process has gone smoothly. Let's hope everything proceeds as per plan, and we really hope that Trip.com has improved its service now in case we need them.

I've been using trip to book for years and always get an email w the QR code. But the email this time only had a receipt. I contacted the service center but the agent was just trying to sound empathetic but wasted time. Only after I purchased another ticket at the gate did the agent advise that the QR code was subsequently made available on the app but it was too late and he would not process a refund. Trip changed process (had always attached the qr ticket in the email), but was helpful in guiding me to my ticket until too late and then did not process a refund. Terrible!

Was unable to check in at the airport because my two tickets from Wizzy Air had two separate PNR codes and the system did not accept my passport scan. I paid 90 Euros at the airport. Even though I had screenshots of the documents proving I was denied check-in, the airport staff were unhelpful.

I had booked a comfort room & received a disabled access room that is door to door with the reception. At the check-in the staff lady explained I chose an "economical option", that they are fully booked in a take it or leave it manner. I couldn't sleep properly due to the noise from the reception & didn't enjoy having the experience of the disabled room, which had a weak air conditioner as well. I am grateful that I can always count on trip.com to resolve the situation and compensate the damages. But sometimes the back & forth doesn't make sense when my request is simple & quite understandable. The initial €17 euro refund that was offered was inappropriate given the reservation was €171. After a lot of back forth, we agreed on a 50% refund.

Having really misleading images and information related to hygene and family friendly stay this property was totally misleading. Trip.com was able to manage to get half of the amount as refund that too after 100 of calls with host. The process need to refine as any host with any wrong information and the trip.com get a proof from the guest related to their claim they should be able to get panalty from the host and refund the full amound with an additional as a token of satisfaction for the guest they got the hazzle they got during the booking.
Evans was the only reason why i give 4 star as the communication was straight forward and i was able to wind up this matter.

Always a great and fair price experience although they should price match on airfares! Hotel bookings are more than Agoda and difficult to get price match! Please improve your hotel bookings and I will use more

My, booking no ( **************)in trip hotel,
I would like to express my sincere appreciation to Taha for her outstanding support and assistance.

I had to cancel my booking due to a valid personal reason, and Taha guided me through the entire refund process with great patience and professionalism. She responded promptly to all my messages, explained everything clearly, and kept me updated throughout the process.

Thanks to her dedication and excellent customer service, my refund was successfully approved. I am truly grateful for her help and support. Taha is a great example of excellent customer service, and I highly appreciate her efforts.

I always use Trip.com for my flights and travel; all the time I was happy with the service, however the last booking caused some issues;
We have spent some time with team as I faced big communication problems, but in the end everything was completely resolved by the company;
I came to the solution which seemed to me the ideal one.
Ilane, Senior Customer Care Team manager, performed very well and her professionalism as well as attitude really were a game changer.

With Ilane on the top of my case I felt very safe as she performed really with very high-level personal touch; and she acted as the one from the top luxury travel/hospitality company, not less.

As soon as she jumped into my situation, the solution was found immediately, the time and the way my case have been handled were on top. I wish every service company to have such associates as Ilane. THANK YOU

I booked flight going out the wrong day and called to cancel immediately. Got asked a bunch of questions and after I hung up tickets were issued. They showed up and why Right after I canceled that happened is beyond me. As well there is no notes or confirmation of the conversing showing. When there should be. I just don't get if you cancel immediately not even close to 24 hours why your money does not get refunded. Also tickets take a day to be issued usually but because I called to cancel they got immediately issued seems real strange.

I booked a multi-city Asian airfare through Trip.com. Having recently booked other trips through different booking sites, I can say that Trip.com's site is easier and faster to use. Following the booking, I received several emails confirming the transaction and shortly after my receipt and tickets, along with useful information about how to manage my booking direct with the airline (you don't always get this information from other booking sites). All in all, a streamlined, quick and painless experience. Highly recommended.