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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Trustable, precision and good price travel agency in the world which I am trusted.
Fast, easy and simple to book through the Website.
This is the first time I get air tickets with Trip.com and find it so perfect, better than all other platforms I've used. The interface is so user friendly that I can make booking and check for any info easily. And the ticket price is as competitive as the others, even better for some flights.
Another great point is that Trip.com doesn't charge me the card transaction fee like the others.
In summary, very pleasant surprise working with Trip.com for this 1st time and will keep staying with Trip.com from now on.
Hi Son Nguyen S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
When booking an airline ticket, the site threw me back to the search screen on 4 or 5 different occasions on 2 consective days until I was finally able to book the flight. That doesn't take into account the dozens of times I had to search because the price increased as much as $450 - $500. The price I ended up paying was higher than my orginal price.
Dear Marc M,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. We sincerely apologize for any inconvenience this may have caused. Please note that flight ticket prices can vary due to factors such as market demand, seat availability, and other variables. Consequently, we cannot guarantee a fixed price for tickets, as these factors are beyond our control. We hope you find deals that suit your travel needs.
Best regards,
Grace
Trip.com
Contracted for why I didn't get the price match. No explanation and the agent said I will send the requirement to your email. No sending til now. I still don't know why I didn't get price match.
Dear Nat S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip.com has made planning and purchasing flights and hotels easier than I was expecting.
I'm greatly satisfied with their transparent pricing and simplicity of different services being offered.
Now it's the first place I go to for travel bookings.
Hi Zac R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Du $#*! au départ sans aucun doute fû aux conditions météo pour le premier vol mais du $#*! dur le second vol aussi avant même de rencontrer des problèmes techniques sur l'avion et plus de 2h30 de $#*! à l'arrivée mettant à mal tout le reste du retour…
Bonjour Gregory W,
Merci pour votre réclamation. Nous vous prions de nous excuser pour tout inconvénient causé. Nous prenons au sérieux votre demande, nous allons enquêter sur le sujet et nous vous apporterons une réponse au plus vite. Votre feedback est très important, merci de votre patience et de votre compréhension.
One passenger missed the outbound flight due to transportation delay. Ticket protection was purchased. Please advise on using the protection for rebooking or reimbursement.
Hi Samantha J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I used Trip.com to organise my flights based on convenient timing, layovers and price. It was simple and i was able to save lot of time and money thanks to the intuitive flow of the app art every stage of the process.
Hi Raghuvir R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Tickets was produced immediately as well as hotel confirmation. Price was cheaper than airline and hotel official website
So far so good 😊
Hi Antonio A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip tried to solve my problem. I will still use Trip, but please update more about hotels that do not match the descriptions to make the customer clearer when booking
Hi Duong N,
Thank you for taking the time to leave this lovely review. We appreciate that you shared your experience with our customer support. Please know that we strive every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customers' expectations. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day.
I purchased a ticket and the ticket was not confirmed until five days after the purchase year representative was helpful and I cannot complain about it, but your policy is very disturbing. I had to make sure that I had the ticket for further Planning and it was not confirmed at the time of purchase.
Dear Joerg J,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Bad They guy Daisy said fixed all problems 1:38 then all the tickets sold out after send me message at 4pm i need to cancel my tickets
Dear Enkhjargal E,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Couldnt have made the process of booking a flight and hotel easier.
Highly recommended.
The additional optional extras are very handy too with great prices.
Hi Nicholas A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Couldnt have made the process of booking a flight and hotel easier.
Highly recommended.
The additional optional extras are very handy too with great prices.
Excellent price in fact it's beat all other website that I was looking for a month
Even $70 lowest than other airlines or other website. I bought Dhaka -CCU flight and extremely happy
Hi Nurul Huda K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
As usual I'm enjoy to buy flight tickets and hotels from your website. Your customer service did a great job whenever I had any questions to ask.
Hi Sharminie B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My hotel (Wame Hotel in Istanbul) experience was extremely disappointing — the room was not clean, the sheets were dirty, there was a strong smell in the bathroom, electricity and lighting issues, a broken heater, no blankets provided, and constant noise that made it impossible to sleep. The hotel staff were rude, unhelpful, and did not respond to calls or complaints.
What truly made the difference was Trip.com's exceptional customer service. Alex and his team personally followed up, contacted the hotel multiple times, and handled everything with professionalism, respect, and genuine care. They resolved the situation in a timely manner and offered compensation to support future bookings.
Thanks to Alex and his team, a very stressful experience turned into a positive one. Their dedication and support have earned my trust, and I will continue to book with Trip.com. Highly recommended.
Hi Haleh H,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
My early flight from Mel-Bne in Nov was canceled past midnight and customer service just told me 'they can't do much' about my job cancellations which annoyed my employer. My whole day was ruined and i spent time explaining but the issue was just disregarded very quickly.
The service was awful and flight was unreliable
Dear C t,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I am a loyal customer and always receive a good credit ration from workplace and I recommend to family and friends to book in with trip.com directly cause a variety of discount and the webpage is easy to understand and Str fwd.
Hi Beau K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My father passed away on Monday December 22nd and I had to fly back to the United States on Tuesday December 23rd. Called to find out how to get a refund or voucher and what documents are needed for proof.
Hi Michael G,
Thank you for taking the time to provide your feedback. We are deeply sorry for your loss.
Please be assured that we are committed to assisting you with your refund request. As previously discussed, we are currently waiting for the required documents. Once we receive them, we will proceed with your request further with the airline and keep you updated throughout the process.
We appreciate your understanding. Please take care.
I was on booking.com, but as I was making plans for a flight for me and my husband with many legs, the trip came up and I joined. I thought I would get a benefit from joining, but the booking I made doesn't even show up on itrip. Can you help?
Dear Deborah B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ting W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.