On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
We monitor reviews for authenticity
My early flight from Mel-Bne in Nov was canceled past midnight and customer service just told me 'they can't do much' about my job cancellations which annoyed my employer. My whole day was ruined and i spent time explaining but the issue was just disregarded very quickly.
The service was awful and flight was unreliable
I am a loyal customer and always receive a good credit ration from workplace and I recommend to family and friends to book in with trip.com directly cause a variety of discount and the webpage is easy to understand and Str fwd.
Hi Beau K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My father passed away on Monday December 22nd and I had to fly back to the United States on Tuesday December 23rd. Called to find out how to get a refund or voucher and what documents are needed for proof.
Hi Michael G,
Thank you for taking the time to provide your feedback. We are deeply sorry for your loss.
Please be assured that we are committed to assisting you with your refund request. As previously discussed, we are currently waiting for the required documents. Once we receive them, we will proceed with your request further with the airline and keep you updated throughout the process.
We appreciate your understanding. Please take care.
I was on booking.com, but as I was making plans for a flight for me and my husband with many legs, the trip came up and I joined. I thought I would get a benefit from joining, but the booking I made doesn't even show up on itrip. Can you help?
Dear Deborah B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Shafa, Violet, Peter and the duty managers who worked on my case were very kind and professional. They helped me a lot and efficiently on a refund claim. The team work was great.
Hi Xi L,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Trip.Com comes across as an efficient, professional and efficient online travel agency. They offer a very sound and stable platform for booking flights, hotel and related travel services at competitive prices. They followed through to ensure the timely issue of the flight tickets without any glitches as well sending confirmations of the seats and luggage insurances very promptly.
I will have no hesitation in using them for all our travel bookings.
Hi Soma Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Melbourne to chennai -less than 15 days travel date I booked- the cost of the ticket very very less compared to all other platforms.Also all confirmations and tickets I got with in max 10 minutes.
Hi Shri D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The prices on Trip.com for flight and accommodation packages are the best value and present significant savings. Always my first choice.
Hi Nicholas D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
La Gerente Vera me ha resuelto de manera rápida y eficaz el inconveniente.
Este tipo de atenciones hacen que deje de utilizar otras plataformas de reserva y definitivamente tenga prioridad Trip.com de acá en más.
Muy agradecido por todo. Recomendable
Hola Ricardo A,
Gracias por sus amables palabras. Nos alegra mucho que nuestro servicio te haya resultado satisfactorio. Aquí en Trip.com, nos esforzamos por brindar la mejor experiencia de servicio al cliente posible y tus comentarios son muy valiosos para nosotros. Esperamos seguir brindándote un excelente servicio en el futuro.
Peter helped me resolve an issue when a hotel that I had booked in Bali had been oversold. This is booking reference ************** and **************). He was quick to respond to me and very helpful and helped me find a resolution that so was happy with. Thank you, Peter!
Hi Tina S,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
1)flight one hour delayed but no new boarding time posted online so I had to guess. Boarded sooner than what was posted on the airport screens!
2)made me fit my backpack into the small box frame before boarding. The frame is tinier than the actual space under the seat so it felt on purpose just to see if airline could charge extra.
3)nothing, not even water offered during the flight. Only items for sale. So poor.
Dear Roberta F,
Thank you for sharing your experience. We understand your frustration regarding the lack of updated boarding information, baggage-related issues, and onboard services. Please note that all aspects of real-time flight operations, carry-on baggage policies, and in-flight services are determined directly by the airline. We regret any inconvenience this has caused and appreciate your feedback, which helps highlight areas where improvements are needed. Thank you for your understanding.
I booked a flight through trip.com. I want to check-in and select a seat. The airline doesn't recognize the reservation number. There's no resources to help
Dear Ob A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Last a few years I work with trip.com online for my travel needs. It had been excellent experience. I am very happy about result and strongly recommend to family members friends and who needs online travel services.
Hi Azad Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
U always provide good service, safe website and good price for flights no matter if it is for domestic or international, you are wonderful!
Hi Violet G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
أول مرة أتعرض لهيك تعامل مش مناسب مع العميل ولكن الاخ أليكس حاول قدر استطاعته
عميلنا العزيز،
شكرًا لك على تخصيص الوقت للتواصل معنا. نحن نعتذر بصدق عن أي إزعاج قد تكون واجهته. يرجى التأكد من أننا سنقوم بالتحقيق في الأمر وسنتواصل معك. نحن نقدر ملاحظاتك ونثمن صبرك. شكرًا لك مرة أخرى على لفت انتباهنا إلى هذا الأمر.
مع أطيب التحيات،
Todo bien. Nos fueron informando constantemente. Gracias
Hola Victoria V,
Gracias por tomarte el tiempo de dejarnos este comentario. Nos complace saber que aprecias la conveniencia que nuestra aplicación/sitio web brinda a nuestros clientes. Estamos comprometidos a mantener este nivel de servicio y ofrecer aún más ofertas y promociones competitivas para nuestros clientes.
Agradecemos tu apoyo continuo y esperamos poder servirte en tu próximo viaje con nosotros. Gracias una vez más por elegirnos.
I hope as u can make it Cheaper for publics u must Know about the public expensis on daily routine or u can usage so if u make it cheaper for publics that's looks better still we book expensive now but I hope next Christmas will be cheaper then now and make sure make ur online booking service easier most people facing difficulties when they are booking ticket like me
Hi Liaqat Ali L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've used CTrip/Trip for over a decade now, and I've always found it extremely helpful. Their customer service is always on point, and they usually enable me to find the cheapest deals for hotels, trains, and flights.
Hi Mark M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have been using Trip for the past 6 years and I have always been impressed with the customer service, clear details on itineraries, and overall ease of using the app. I would recommend Trip to everyone!
Hi Rachel D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My flight from rockhampton to brisbane is delayed for 5hours. And when i arrived at brisbane, i had missed my flight from brisbane to taiwan due to the low delay. I hope i got my refund
Dear JULLIE M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear C t,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.