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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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The prices on Trip.com for flight and accommodation packages are the best value and present significant savings. Always my first choice.
La Gerente Vera me ha resuelto de manera rápida y eficaz el inconveniente.
Este tipo de atenciones hacen que deje de utilizar otras plataformas de reserva y definitivamente tenga prioridad Trip.com de acá en más.
Muy agradecido por todo. Recomendable
Hola Ricardo A,
Gracias por sus amables palabras. Nos alegra mucho que nuestro servicio te haya resultado satisfactorio. Aquí en Trip.com, nos esforzamos por brindar la mejor experiencia de servicio al cliente posible y tus comentarios son muy valiosos para nosotros. Esperamos seguir brindándote un excelente servicio en el futuro.
Peter helped me resolve an issue when a hotel that I had booked in Bali had been oversold. This is booking reference ************** and **************). He was quick to respond to me and very helpful and helped me find a resolution that so was happy with. Thank you, Peter!
Hi Tina S,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
1)flight one hour delayed but no new boarding time posted online so I had to guess. Boarded sooner than what was posted on the airport screens!
2)made me fit my backpack into the small box frame before boarding. The frame is tinier than the actual space under the seat so it felt on purpose just to see if airline could charge extra.
3)nothing, not even water offered during the flight. Only items for sale. So poor.
Dear Roberta F,
Thank you for sharing your experience. We understand your frustration regarding the lack of updated boarding information, baggage-related issues, and onboard services. Please note that all aspects of real-time flight operations, carry-on baggage policies, and in-flight services are determined directly by the airline. We regret any inconvenience this has caused and appreciate your feedback, which helps highlight areas where improvements are needed. Thank you for your understanding.
I booked a flight through trip.com. I want to check-in and select a seat. The airline doesn't recognize the reservation number. There's no resources to help
Dear Ob A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Last a few years I work with trip.com online for my travel needs. It had been excellent experience. I am very happy about result and strongly recommend to family members friends and who needs online travel services.
Hi Azad Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
U always provide good service, safe website and good price for flights no matter if it is for domestic or international, you are wonderful!
Hi Violet G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
أول مرة أتعرض لهيك تعامل مش مناسب مع العميل ولكن الاخ أليكس حاول قدر استطاعته
عميلنا العزيز،
شكرًا لك على تخصيص الوقت للتواصل معنا. نحن نعتذر بصدق عن أي إزعاج قد تكون واجهته. يرجى التأكد من أننا سنقوم بالتحقيق في الأمر وسنتواصل معك. نحن نقدر ملاحظاتك ونثمن صبرك. شكرًا لك مرة أخرى على لفت انتباهنا إلى هذا الأمر.
مع أطيب التحيات،
Todo bien. Nos fueron informando constantemente. Gracias
Hola Victoria V,
Gracias por tomarte el tiempo de dejarnos este comentario. Nos complace saber que aprecias la conveniencia que nuestra aplicación/sitio web brinda a nuestros clientes. Estamos comprometidos a mantener este nivel de servicio y ofrecer aún más ofertas y promociones competitivas para nuestros clientes.
Agradecemos tu apoyo continuo y esperamos poder servirte en tu próximo viaje con nosotros. Gracias una vez más por elegirnos.
I hope as u can make it Cheaper for publics u must Know about the public expensis on daily routine or u can usage so if u make it cheaper for publics that's looks better still we book expensive now but I hope next Christmas will be cheaper then now and make sure make ur online booking service easier most people facing difficulties when they are booking ticket like me
Hi Liaqat Ali L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've used CTrip/Trip for over a decade now, and I've always found it extremely helpful. Their customer service is always on point, and they usually enable me to find the cheapest deals for hotels, trains, and flights.
Hi Mark M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have been using Trip for the past 6 years and I have always been impressed with the customer service, clear details on itineraries, and overall ease of using the app. I would recommend Trip to everyone!
Hi Rachel D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My flight from rockhampton to brisbane is delayed for 5hours. And when i arrived at brisbane, i had missed my flight from brisbane to taiwan due to the low delay. I hope i got my refund
Dear JULLIE M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
We booked an hotel and were very disappointed with the quality. The Sungertain Hostel in Taiwan was dirty, rude, not open for a suitable solution and therefore simply below all standards. Our refund requests were ignored or denied. Luckily Shafa from Trip.com offered a solution which I really valued. Thanks!
Hi Stephan A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you are satisfied with our service. We are committed to maintaining this level of service and offering an even more pleasant experience for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Thank you Peter duty manager who helped me to resolve the problems i had with Haiyuege seaview hotel of double moon beach. Greatly appreciated.
Booking reference **************)
Hi Batundral B,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Fue muy fácil y confortable entrar y comprar mi pasaje
Hola Roberto V,
Gracias por tomarte el tiempo de dejarnos este comentario. Nos complace saber que aprecias la conveniencia que nuestra aplicación/sitio web brinda a nuestros clientes. Estamos comprometidos a mantener este nivel de servicio y ofrecer aún más ofertas y promociones competitivas para nuestros clientes.
Agradecemos tu apoyo continuo y esperamos poder servirte en tu próximo viaje con nosotros. Gracias una vez más por elegirnos.
I use the Trip.com for the last 8 years and always find good rates.
Hi Marcos R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It was 'easy as' to book my trip with Trip.Com. Everything was seamless and lots of options for add-ons made available. Even booked an Airport Lounge both ways! Will definitely be using them again!
Hi June B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Book flights and hotels, no discount at all, but App advertised can get many discount eg: first time Book, promo, flights and hotels...
After finished booking, disappointed.
Dear Huynh M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I have got several trips from trip.com always have good prices app is so easy to fallow offers trip plans with good discounts on hotels never had any issues or had to talk to customer service wich to me thats a + since im always busy
Hi Eliseo G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicholas D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.