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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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It was 'easy as' to book my trip with Trip.Com. Everything was seamless and lots of options for add-ons made available. Even booked an Airport Lounge both ways! Will definitely be using them again!
Book flights and hotels, no discount at all, but App advertised can get many discount eg: first time Book, promo, flights and hotels...
After finished booking, disappointed.
Dear Huynh M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I have got several trips from trip.com always have good prices app is so easy to fallow offers trip plans with good discounts on hotels never had any issues or had to talk to customer service wich to me thats a + since im always busy
Hi Eliseo G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
So far I haven't had any problems with booking my flight was extremely cheap for this time of year (Christmas) it was just amazing 10/10
Hi Aaliyah O,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I got cancelation schedule info of my flight in apps and email clearly. And refund process very easy and staff in apps (Jason) very helpful. Really appreciate
Hi Rheza R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Lower than the airlines website and very easy to access. It will show all the details to compare. Very happy with Trip. Com
You can also earn points while I shop.
Hi Molly B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Taking separate flights with separate airlines can be tricky, well done for getting my flights done at a good price and correct as required
Hi Restiyani R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Despite having a very difficult and stressful experience with the hotel, I would like to sincerely thank Trip.com for their professional handling of my case.
The Customer Success Team, especially Alex, showed great patience, understanding, and empathy. They took my situation seriously, communicated clearly, and worked toward a fair resolution.
I truly appreciate the effort made to support me as a customer and to resolve the issue in a respectful way. This experience restored my confidence in Trip.com, and I would consider using their services again in the future.
Thank you for your support and professionalism.
Hi Zaher A,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Making reservations with hotels and transportation is a breeze with Trip. It takes all tge guesswork out of going to original sites which, at times, are difficult to maneuver in. The fees found on Trip are, for the most part, fair and reasonable.
Hi Wb W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I'm travelling so many times during last year and this year, I chose Trips because good, fast service and cheap prices, thank you Trip.
Hi Kyaw T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Alex gave me perfect service, he understood my problem and its complexity and made sure to handle it quickly and efficiently!
Hi Rona a,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Good points: easy to search flight and Hotels. Easy payment system.
Inconvenience: Sometime, ticket issuance takes too long, especially during weekends/off hours most probably due to regional Airlines do not work out of office hour. Had to cancel the issuance through Trip.com as Passenger needs that ticket prior boarding his first-flight of the trip as required by the regulations of entry point. We had to buy from alternate Agency (to get the ticket immediately.)
Hi Maung Kyaw M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Regarding the ticket issuance time, please note that the ticketing time needed will normally be displayed on the booking page. You have the flexibility to select the option that best aligns with your preferences.
Also, we are committed to delivering a seamless booking experience for our esteemed customers and making every effort to promptly issue tickets upon purchase. However, the ticket issuance time may be subject to various factors, including the airline, ticket office, and ticket type. Nevertheless, we can assure you that tickets are generally issued before the specified ticketing deadline.
We look forward to serving you on your next journey with us. Have a good day!
The reviews and prices for hotel reservations are great and very accurate. The prices are very good. This is true for almost any region in the world.
Hi Anand V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
From searching to finding great deals, this is easy peasy. It so simple, even for a old fart. Payments are easy to do, once booked, your are updated all the time. Flight changes are a little bit scary, but I booked for 4 months at My destination, a extra day or a day early does not worry me. Just do it. You will enjoy the journey
Hi Stephen K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I traveled to Hong Kong to visit my sister for Christmas. Wanted to travel to China and see the country side. She told me to download trip.com and I laughed. Why? I checked all my other travel apps and no train icon button. Trip.com has the train button and bought my tickets and hotel. Now I'm lost here in rural China that serves really spicy food and I don't speak their language. Happy travels!
Hi Johnny L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a very good experience buying the tickets and booking the hotel. The ticket purchase process was easy and fast, and I received the confirmation immediately. The hotel booking was also smooth, with clear information and no problems. Everything went as expected, and the trip was comfortable and stress-free.
Hi Kanyamart E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The ease of use on this platform is greatly appreciated. If there is something I don't know, the AI bot handles the issues in the chat. And if it ever becomes more of an issue, the customer service representatives are incredibly helpful!
Hi Francois F,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hotel was not honest with advertisement, so I cancelled my booking.
I requested a full refund but they charge a cancellation fee.
Trip.com came through and resolve issue professionally. I am very happy with Trip.com.
Hi Francisco C,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I wanted to amend my hotel booking and the hotel was fine with making the change, yet booking.com would not allow it to happen. They did not contact the hotel to ask them if they approved the change and instead they unilaterally rejected the change, against the hotel's wishes - and of course mine. I contacted customer service to fix this and they told me that they would email within 24 hours. They did not email. I called again and the person had no record of my case or just didnt bother consulting the record. Once I had repeated the problem at length they said they would fix the problem and contact me within two hours. They didnt contact me. They finally admitted defeat and offered me some 'trip coins' to be used for future bookings on their platform, which is completely ridiculous. Why would I use this platform ever again? I should never have deviated from using booking.com. I will never use this platform against and will actively tell everyone I know never to use it. They kept trying to blame one of their workers, who they said went rogue and didnt do what they were told. This sort of blame game is pathetic. It is your platform that I booked this hotel on and if your internal systems are awful that is your fault. I cannot believe that a booking platform refuses to amend a booking even when a customer and the hotel both want the change to happen. How hard is it is to press the 'yes button? If the answer is 'impossible' then this business needs to take a serious look at their processes. Unbelievable. This is both a customer service problem - you tried to blame other unspecified companies and repeatedly didnt get back to me and then offered me 'trip coins' to add insult to injury - and maybe there are also deeper structural problems with this business.
Dear Daniel H,
Thank you for taking the time to contact us. We sincerely apologize for any inconvenience you may have encountered. Please be assured that we will investigate the matter and reach out to you directly. We value your feedback and appreciate your patience. Thank you again for bringing this to our attention.
I came across this website while looking to book a flight. At first, I was unsure, but later realised it's a genuine company. The fares were slightly lower than the official airline website, so I decided to book through them. It turned out to be an excellent experience overall. However, the first-time promo code didn't work at the time of booking, even through the app.
Hi S S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Regarding the promo code issue, we will reach out to you via email with further assistance.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi June B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.