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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I did not intend to purchase tickets from a 3rd party vendor & thought I was purchasing from the concert site. When I realized it was within minutes of placing my order - and I tried to cancel. But Tickets on Sale has a no cancellation policy. So I now have tickets that cost me double what they are selling for through the venue - and they are still available. Very frustrating as it is hundreds of dollars difference.
I was totally unaware that I would be billed in USD for a Canadian Event. I have the screenshots to prove it. The final total was over $100 CDN more than I expected to pay. I wish to know how to cancel the purchase and receive a refund.
These were requested by a friend as a birthday gift. It was easy to locate a local venue and decent seats. The transaction went smoothly & transferring the tickets to them took less than five minutes!
The experience of buying tickets was fine - but receiving multiple emails every week since purchasing asking (1) if I received my tickets; and (2)to rate my experience - is enough for me to never use this service again.
Easy to use. A little nervous to have to wait till right before event to get my tickets though
I'm very excited to see florence and the machine. However, i didn't realize buying the tickets would be in USD so therefore I went way over my budget.
Very disappointed. Notification indicates that the tickets will be electronically transferred to Ticketmaster the day before the event.
I was pleased at how easy the purchase was, and the timeliness of receiving the tickets. Would definitely recommend this site.
My experience was very nice with the app. Looking forward to the concert in August.
Bought tickets
Received confirmation email
Waiting for email with tickets
Overall so far, it has been okay. I did have to request a confirmation email due to fact I never received one after purchase. I am still waiting to see how it goes on receiving my tickets. Hopefully smoothly since I am about 3 hours from venue.
Great price and very easy to navigate. Received my tickets the next day. I highly recommend@!
I don't really want to give a review so I don't know why I keep getting this email. I ordered tickets and received what I paid for.
I think the ticket ordering process was fine but this delivery confirmation email is annoying and being forced to complete. The survey makes me feel slightly anxious. It feels like a scam.
Excellent service, follow up and information. Some other sights should be just half as good as you are!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members