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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It would have been fine IF I was used to purchasing tickets using an app. However, I am not. I just wanted digital tickets that I could print out without a phone.
The site was very easy easy to use. It was quick. Got my confirmation right away now waiting on tickets for when the concert gets closer.
Where do I start?
I thought it was on Ticketmaster site, ordered tickets.
Im canadian, hadvto pay American.
When i realized my mistake, you company WOULD NOT help me.
Hard no.
Change your policies sometimes people make mistakes.
This is my first time using this service and I found the ticketing process a bit convoluted. I guess this what happens when you work with a third party ticketing company.
Working with emails and text messages makes me nervous.
Last thing I want to happen is to arrive at the venue and not have tickets
Does not show you where your seats are located
I ordered and paid for tickets almost a week ago. Received order # and confirmation email. With a statement they would be released by March 20th! For a March 21st performance and the people I'm gifting them to live 2-4 hours away! Disgusted I cannot get the tickets (after I paid for them)! So that the people I'm gifting them to will have them way before so their experience will be without a problem😢
Like to talk to person for explanation of using Android or IOS
Still waiting for the tickets to be sent either by email or text- confirmation clearly stated that the email was not the tickets
Dooped & mad. I live 20 minutes away from Canadian performance building screen changes, confusion, no longer paying only Ticketmaster, but now paying American funds to a third party when I'm in Canada and a Canadian. 💪
👍🎉🎊💃🎊🎉💃💃💃💃🏟🏟🎈🥳😍
Only after I purchased tickets through this site did read about what poor experiences other have experienced with your site, I would like to cancel by purchase
Very disappointed that I was charged in US dollars ended up being a lot more Canadian. I would like to be refunded please full amount for the tickets also for ticket protection. Right now I have them for sale on ticketmaster.ca but in order for me to recoup my cost need to ask over $400 Canadian this has caused me a lot of distress.
Good so far I will feel better once I have tickets emailed to me
Not too savvy with online reservations, I found it easy to order my tickets and I received confirmation of tickets in the same day.
I was told I would not get my tickets until June 4 the day before the concert. This makes me extremely anxious about getting them
It was probably one of the more difficult ticket buying experiences I have had. It all worked out at the end but only after numerous phone calls and live chats. There simply has to be an easier way.
It would've been easier to have the tickets sent via email. There was a lot going back-and-forth between downloading a new app and emails back-and-forth was hard to keep track.
Transferring the tickets was a huge pain. Can't transfer to yourself. No button to continue to the next page. It was not the best experience. It should be easier and less dramatic. Like just send the god damn tickets when they are purchased, how about that part. Thanks.
The ticket insurance is ridiculous. If you take someone's money, then charge them a delivery fee, there doesn't need to be insurance.
Lady at show even had know idea how to pull up the bar code so she could scan it. Finally figured it out after pushing every button.
Everything was fine. I did need more than 8 tickets. It would not let me order more. I had to do two orders, that part was not the best. I survived 😀
I had an excellent experience with your company, but you charge twice as much as the regular price of the tickets and that is disappointing to me because that is what came up before the box office price. That's my only issue.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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