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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Okay overall. Lots of emails to sort through and would rather not have to download an app to go to a concert but use a paper ticket, printout, etc.
Buying the ticket was an easy experience, However receiving my ticket was more difficult. I was not told exactly when I would receive it, just a general date. It's been 4 months since i bought my ticket and I still have not received it. The concert I plan on going to is two weeks away
I called to change my order as soon as I placed it because my husband told me that the people that they were purchased for needed to be in handicap accessible seats and they said I needed to call the insurance that I had ordered. Oddly enough, the insurance was billed to an old credit card and not with the rest of my order that went through affirm. I have no idea why that was even an option and am very unhappy.
No issues at all. Glad I was able to purchase the tickets. Only downfall is 1) I wish gave options of tickets to print or mail instead of electronic. 2) only receiving one day before the event
Not real happy that my tickets are not available until Friday November 21,2025. I have paid in full and should be guaranteed to have sooner than the day before the show. I spent a lot of money on flights and hotel reservations. I don't want to get there and not have them before I arrive.
Deberían enviar los tickets con anterioridad
I realized too late that this company was not the ticket seller for the venue directly after purchasing my tickets to a local event. I realize second hand sellers want to make a profit, however each ticket was easily double (or more) the price of the local venue price. Upon calling (within the hour I purchased the tickets) I was not able to speak with a representative and the automated message said there are no refunds for any ticket sales. I do understand my own fault in not checking the source I was purchasing tickets from. However, I do take issue that your business is modeled more or less as a scam. Reviews online are 50/50 as to if people even get their tickets for events. So I'm also concerned about this. I have had instances with other companies previously where I have called within the hour of making a purchase and was able to be refunded my money. I am also aware that most companies are easily able to refund credit card purchases within the same day of the transaction. I know my own employers transaction software has this capability since I have personally refunded people before same day of their purchase. So suffice to say, I'm pretty annoyed that upon calling there's an immediate recording dissuading people from being able to access a refund or talk to a person.
1st call didn't resolve the issue. Tried the 2nd day and a different rep resolved the issue. 1st call had a lot of background noises and was hard to have a conversation, while the 2nd call did not.
I thought I was purchasing tickets directly from the vendor. I didn't find out until later that you guys charged $25 more per ticket than what the venue did. That's very sneaky.
I click, click, clicked through the order taking process without even looking at the price. I am an idiot for over paying. Don't be an idiot like me.
Good overall. Rather you send me my tickets now, so I now I am done instead of waiting until later and wondering if I will get them in time.
I have an event I will be attending soon and dread walking far due to parking. Thankfully I could purchase parking ticket in advance
It was easy to purchase the tickets, however, they will not be "released" until the day before the concert, and that makes me very wary. I like to have access to the tickets as soon as they are purchased. What if I don't get them, I am unable to contact anyone, and now I spent a bunch of money and cannot attend. Makes me nervous.
I was confused by the name on the confirmation; however when I called in I appreciated that the recording explained simply how that works and the bar code is all that matters. Thank you!
The app provided details of the parking garage is available and location period I was able to get real-time updates. I was able to reach customer service when I had a question regarding the scan code for parking.
This is my first time buying tickets on this site for an event. I don't like this force survey because I don't think it's necessary it's my personal opinion.
It was a little scary. I started out in TM, which kept giving me either absolutely nothing or a weird, inaccurate error message. I suddenly got to the checkout page and found I was on Tickets on Sale. At this point, I had to wonder whether I was just being robbed but went ahead and took the chance. The tix are now in my TM account.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members