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TicketsOnSaleReviews 39,896

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Mandatory review
February 27, 2026

While the service was easy to navigate, I had to write this review before I could complete the confirmation of my purchase. Weird.

Date of experience: February 16, 2026
Washington
1 review
0 helpful votes
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Confusing, contradicting ticket instructions
February 27, 2026
Updated review

Instructions that came with the tickets say "you must display your ticket on a mobile device. Printed mobile tickets will not be accepted. It is recommended to have your tickets available on your mobile device. Printing out a PDF of your tickets is also advised ". So, downloading the ticket gives me a PDF document. Am I meant to somehow store this PDF document on my phone or to print it out and bring a piece of paper?

Date of experience: February 16, 2026

Seemed easy
February 24, 2026
Previous review

Seemed easy

Date of experience: February 13, 2026
New York
1 review
0 helpful votes
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Good performance
February 27, 2026

The app helped me find a good price on tickets I was able to purchase before hand, I still would like to know on when to get my tickets and when I could use them on the prior

Date of experience: February 16, 2026
Minnesota
1 review
0 helpful votes
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The confirmation process is confusing.
February 27, 2026

I'm still not entirely certain my tickets are confirmed. I never received an email asking me to do that, but I downloaded the tickets and transferred them to my digital wallet. Now I'm concerned that they might not be legit. Help!

Date of experience: February 16, 2026
New Jersey
1 review
0 helpful votes
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Misrepresented tickets
February 26, 2026

AFTER I paid for nonrefundable tickets, a statement was added saying that they had an obstructed view. That statement was NOT in the original listing. I am stuck and angry.

Date of experience: February 14, 2026
Canada
1 review
0 helpful votes
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Wondering if I will get my tickets.
February 26, 2026
Updated review

My tickets are supposed to arrive the day before game day. I'm wondering if they will arrive. This is difficult because I have to plan travel to the game.

Date of experience: February 16, 2026

Nothing to say yet
February 22, 2026
Previous review

Nothing to say yet.

Date of experience: February 11, 2026
North Dakota
1 review
0 helpful votes
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An Interesting Source
February 26, 2026

I thought I would be buying hockey tickets directly from the XL Center, considering I went to their website and then was re directed to this ticketing platform. After my purchase was complete I had bought tickets from a random person who marked up ticket prices. Back in 2018 you could buy a ticket for $25 and today they are $60. No wonder why Hartford has such a hard time bringing in business and customers.

Date of experience: February 16, 2026
Arizona
1 review
0 helpful votes
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Misleading
February 26, 2026

Tickets were priced decently, put in all my info and tried to pay but it booted me out of the whole website and when I came back, tickets were up $10 each. This plus them trying to be sneaky and not show the event you're purchasing tickets for and the price in the same screenshot on a phone.

Date of experience: February 16, 2026
Canada
1 review
0 helpful votes
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Too Complicated
February 26, 2026

All the steps that are required to get an event ticket these days are a huge hassle. I'm still not sure that I will receive the tickets on my phone as promised, despite having made full payment. Very disconcerting.

Date of experience: February 16, 2026
Canada
1 review
0 helpful votes
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USA based prices
February 26, 2026

Not happy. Feel it's very deceptive. We think we are purchasing tickets for a local event in Canada. We think prices are Canadian only to find our credit card charged in USA dollars plus we get charged a service charge for handling by our credit charge company.

Date of experience: February 16, 2026
Florida
1 review
0 helpful votes
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Quick and easy
February 26, 2026

I was able to get the tickets I wanted. Easily and there was a quick response after I purchased and it was very easy to access and download my tickets.

Date of experience: February 16, 2026
Canada
1 review
0 helpful votes
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I had a great purchasing experience, but I would say communication about the specific seats I'm purchasing in the row and the timeline to receive them could be improved. I was very relieved when the tickets arrived about a week before the event!

Date of experience: February 16, 2026

Easy experience, decent prices
February 19, 2026
Previous review

Easy experience, decent prices. The only issue I have is I don't know where exactly the seats are in the row.

Date of experience: February 9, 2026
Canada
1 review
0 helpful votes
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Potato Salad
February 26, 2026

3 pounds potatoes peeled and cut into 3/4-inch chunks (see note 1)
Salt and freshly ground black pepper
1 1/2 cups mayonnaise
2 tablespoons granulated sugar
2 tablespoons white vinegar
1 tablespoon yellow mustard (see note 2)
1 teaspoon garlic powder
1/2 medium onion peeled and minced (about 1 cup)
2 ribs celery thinly sliced
6 hard-boiled eggs chopped
Paprika for garnish

Date of experience: February 16, 2026
Maine
1 review
0 helpful votes
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No refund
February 26, 2026

I bought these tickets that are way overpriced and they would not allow me a refund even though I wanted one the same day of purchase. Scam.

Date of experience: February 16, 2026
Washington
1 review
0 helpful votes
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G
February 26, 2026
Updated review

Wasn't very direct when claiming your ticket had mine cancelled and had to re purchase for $40 more my fault mainly but very easy to miss for someone doing a first time purchase.

Date of experience: February 15, 2026

Cancelled my ticket without my knowing and had to re...
February 24, 2026
Previous review

Cancelled my ticket without my knowing and had to re purchase the next day for an additional $30.

Date of experience: February 13, 2026
Ohio
1 review
0 helpful votes
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Be patient
February 26, 2026

I ordered tickets the night before a hockey game for my husband, daughter, her boyfriend & myself. The purchase process was easy but I got anxiety waiting for the final e-mail. It showed up the morning of the game.

Date of experience: February 14, 2026
Florida
1 review
0 helpful votes
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Seating
February 26, 2026

My only concern is that I would always like to pick an end seat due to prostrate issues. Other than that, excellent experience.

Date of experience: February 15, 2026
Arkansas
1 review
0 helpful votes
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To many ads
February 26, 2026

The "redeem $20 ads are a bit much. I just wanted to checkout. Leave the rebate offers for people actually looking for the product. It was a bit irritating.

Date of experience: February 15, 2026
District of Columbia
1 review
0 helpful votes
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Convenient, but lots of ads
February 26, 2026

Took longer than it needed to because of the ads. Also, if you try to figure something out you can't go back without starting again.

Date of experience: February 15, 2026
Canada
1 review
0 helpful votes
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Quick & easy purchase.
February 26, 2026

Tickets were easy to claim, easy to buy, quick checkout. A bit more expensive than other sites I saw afterwards but didn't want to wait too long and risk them selling out. Otherwise it was a good experience.

Date of experience: February 9, 2026