TicketsOnSaleReviews 45,227

I thought I read buying tickets from the venue, I didn't realize they were a resale and then I am told I wont get thickets until a few days before? Never again.

I am on holiday using a data only SIM card email and whatsap but not traditional text phone. So after purchasing tickets found that they could only be accessed through the app which needed a 2nd level of security through a text message. Hence it was a real struggle to access my tickets.

I was very skeptical after I purchased concert tickets on this site after I read all the bad reviews. I thought I had been scammed. I thought it was weird that I could buy tickets before they even went on sale. I did receive my tickets the day the tickets did go on sale.

I placed my order and immediately got an email saying the order had been "set for cancellation." What does that even mean? So I fired off an email asking what the deal was and as soon as I sent it I got another from them saying: "We noticed Order #******* has been cancelled. We have reviewed the order and determined that it was canceled in error."

What the hell?

So I placed another order and got the confirmation, but I don't feel good that secure about it.

I should have received tickets right away. What gives?

I've written to you about this already. You're masquerading as the original seller and not posting that the sale is in USD.

I received my tickets but did not realize that they were valid, as I had never seen a bar code with moving lines crossing it back and forth. (Surely I am not the only one who had never seen one!) The box surrounding it also contained a warning that screen shots would not be accepted, which made me distrust it even more. I tried to contact the help line (close to but not after the night-time end) but was stopped by my utter inability to reach a human. I tried the chat option, but after I had typed out my problems in detail, I received a request to give my name, which I did. I then (at 3 minutes BEFORE the end of the time slot) received a message saying the were closed and goodbye,
Overnight, I struggled to get an account, which the email said I might need but did not offer temporary credentials or any other advice about how to get one. When I eventually got one (I think), I was told that I had to have Firefox on my phone, so I dutifully downloaded Firefox in place of my usual Safari. When I then tried to open my tickets, I found the same moving lines on the bar code of one of them, while the other had disappeared!
The following morning, I was surprised to see that the missing ticket had reappeared. I was actually able to speak with a human, who assured me that the moving bar codes were valid. She was kind and reassuring, but I still had trepidation that the tickets for which I had paid over $400 would be rejected at the auditorium entrance. Fortunately, they were not, and I enjoyed my program,
My advice:
1) Offer an explanation of bar codes with moving lines in your email, so that those of us who have never seen them are not confused.
2) Make it easier to reach a real human during the hours when your help is supposed to be available (pressing 0 on my phone was of no use at all)

Tickets were high, tried to get refund being we are Senior Citizens on fixed income! No refund given so we will never order again from this site!

Easy to purchase. I contacted the venue to make sure they were the tickets 🎟 & code to get in the night of the event.