Terry’s FloristReviews 1,426

I ordered my wife some flowers for Mother's Day, a week in advance. The day they were set to be delivered, at 5pm in the evening, they text me stating that due to a glitch, my order would be canceled and refunded in 3 - 5 days.
No offer to send them the following day, or any other consolation other than a 3 - 5 day refund.
I will not be using this florist again, and highly recommend anyone else to not count on them.

I ordered a bouquet for my 97 year old mother the Tuesday before Mothers Day. At 5:40PM the night before Mothers Day Terrys Florist call me and told me they couldn't fill the order because they didn't have enough flowers.
Absolutely inexcusable!'

Called and placed an order after being referred to them by the church, assumed it was a local florist.
Placed order on 5/8/23 for delivery on 5/12/23 for a funeral on 5/13/23.
Received a text 10 minutes prior to the service on 5/13/23.

7+ hours and no response as to why it wasn't delivered on time, why I wasn't notified yesterday that it'd be an issue, given any options to substitute items if out of stock. Nothing, no other communication. When I call its just elevator music.

Ordered Mothers day flowers on May 8th for delivery on Sat May 13th. Just got a call at 2:45 PM saying sorry with supply chain issues we can't make the delivery. WTF the day before Mothers day. Worst customer service I have ever seen.

Ordered flowers for my Mother's Day gift a week ahead of the delivery date.She never received them. After waiting 30 minutes on the phone, I was informed they cancelled my order due to supply issues. I live 600 miles away and can't replace anything at this point!

I ordered a dozen long stem yellow roses on Tuesday May 9th to be delivered Friday May 12th. Never sent the flowers! Instead I got an email on Saturday May 13th saying there was a "glitch" in their system saying my order wouldn't be sent out! The day AFTER they were to delivered! Very unprofessional! I should've read the reviews! Tomorrow is Mother's Day and I can't get another florist to deliver on such short notice! Tell EVERYBODY TO STAY AWAY FROM THIS POOR EXCUSE FOR A FLORIST

I ordered two Mother's Day bouquets in APRIL for a May 13 delivery. I am currently wheelchair bound and unable to get out, but wanted to be sure people who have gone the extra mile to help me out got recognized.

Today, on the 13th, I received a lame "sorry we had a glitch and your order is now cancelled. Refund in 3 to 5 business days."

Never never never do business with them. They're not even local (Carroll County, Maryland) despite their deceptive claims to the contrary. I'm angry.

They are a scam. I ordered 5/5 to be delivered today. The day of delivery:

"This is XX from Terry's Florist.

I'm calling regarding your order for (Person). Unfortunately, we won't be able to fill your order because we are having a technical glitch right now. So the best thing that we could do for you right now is to refund your order, and please expect the money back to your account within 24 hours or depending on your bank's time frame. We will send an email confirmation as soon as we processed your refund. Sorry again for this and thank you so much for understanding.

For questions you can call us back at *******738. Thank you."

If I don't get my funds by Tuesday, I will be filing a report to the BBB.

$#*! this company. I was tricked by their customer support thinking they were local.
The reason that's important is to improve the quality and service of the product, but they lied…and proceed to not even deliver the flowers to then call me the next day and said they canceled the order and issued a refund. Which they actually have yet to do. Also, expect 5 mins waiting on the phone to have a out of country person try to navigate an English dictionary while trying to understand why you are calling them in the first place.

I ordered flowers for my mother in winnsboro on 5/6 - my order was in for a good week and the company decided to notify me that they were having a technical glitch and my order couldn't be delivered on the same day it was supposed to be delivered. This is just a downright scam. Do not advertise specified shipping times and then tell your customers "oh sorry we cannot deliver" needs some serious investigating. The people who answer the phone clearly dont work anywhere near the actual company/building. Do NOT order through this fraudulent company. Hopefully they give me a full refund, if not im going to take further action. It's 2023, learn to operate a business. Garbage service, reps who answer the phone have zero clue what they are talking about and are no help whatsoever. I am extremely distressed considering this is for mothers day and i am not in the same state as this business. I really hope you have a better level of service or else your company won't last long. I would say have a good day, but you don't deserve it. Bye, thanks for nothing!

Ordered 3 weeks in advance for Mother's Day they cancelled day before. No apology or anything. Got some automated text. Let them go out of business w a rating of ones

I ordered flowers on Monday for Friday and they emailed me Friday at 615pm. This is probably my moms last moms day and she didn't get her flowers. They said do to supply shortages. They could of given me a chance to pick something else. She is out of stat in travel now. What a disappointment. I ordered from them because they are local and right down the street.So sad!

I ordered a premium arrangement for my mother's 80th birthday. What she received was horrible and embarrassing. Sad that this is the best substitute flowers from a professional florist can provide.

I placed an order for Mother's Day A MONTH IN ADVANCE and they called me hours prior to delivery and said they didn't have enough flowers and had to CANCEL my order! Didn't allow, or offer, any accommodations. Unbelievable.

Expecting my delivery 5/12 for my mom at her work. I get a text message that same day at 2:30pm saying they never got the materials to make my order. Very unprofessional. Should've been contacted before the day of delivery.

I ordered my mom Mother's Day flowers to be delivered the Friday before, only to get a call the day of supposed delivery to be informed the order was cancelled due to a supply shortage. There was no offers of how to remedy they situation, just a cancelled order and an apology.

Terrible, avoid at all costs. They cancelled a mother's day order on the Fri. Prior offering only a refund and no other options. They are by no means a local florist. They have poor customer service and offer no assistance in their failure. They are a joke. Pay a little more with another delivery service and have peace of mind!

Ordered flowers on Monday for a funeral to be delivered on Thursday. They call 4 hours before the funeral to say they were cancelling our order due to supplier issues with Mothers Day. THIS COMPANY IS A TOTAL SCAM. THEY ARE NOT LOCAL AS THEY TRY TO MAKE YOU BELIEVE THEY ARE.

Left a message the day the delivery was scheduled saying they had to cancel due to "supply issues" and that they would generate a refund. When I called, I asked if there were other options to choose from so they could still deliver that day and she said "no sorry. Can I do anything else for you?" I mean... clearly NOT.