Tasca Automotive GroupReviews 105

As a buisness owner of a diesel repair shop and influence of diesel performance industry around the country I will not be using nor recommending this company to anyone. Ordered a simple engine harness for a company service truck that makes my company money. I ordered the engine harness order number ******* on monday 7/8/19. Recieved an email saying the part would ship within 24-48hrs. Part didnt ship until end of day Friday 7/12/19 and wont see the part until the following Friday. Tried calling the company multiple times and sent multiple emails with no response. DO NOT USE THIS COMPANY. Can get the same quality part online from other companies in half the time. Left a negative review on their website and it was deleted.

PURCHASE WITH CAUTION!
On 5/24/19 I placed an order for a power window regulator/motor unit in which the original total was $50.20 with shipping.
On 5/28/19 I received an email to confirm VIN # on vehicle. On 5/29/19
I get an email stating that the part in question was now sold as two different parts and my total would be $476.43... NO WAY!
Upon cross referencing the two new part numbers they had listed on the invoice, one of the parts was a memory module for $383.46! This was something I did not even need!
Obviously I became VERY suspicious of this and promptly cancelled the order. I then was able to purchase the part in question directly from MOPAR for $56.45! I suspect something fishy was occurring here with this situation... if they deny this, I have all the emails to prove it. They should be investigated by state attorney general!

I ordered a wiring harness for my F350 providing a vin number which they said would give the correct part. The wrong part was delivered to me 9 days later. I requested a refund and returned the wrong part with the RMA and form they provided. Now 3 weeks later I am still waiting for a refund. I have been without my truck for a month now. This is not the fast shipping or customer service advertised on their site. I remember Tasca ford mustang from back in the day drag racing. Very dissapointing.

Horrible "customer service. " Had a situation involving my mother, who is over 70 years of age. She ordered a part for her car so her door could be repaired. The incorrect part arrived and unfortunately, the box was thrown away because she assumed the correct part was sent. When we contacted the "customer service" manager, Matt, he advised they would not help her with returning the part because it has no box. When I asked if he could please make an exception and accept the part back (it was a hefty $22.00 part - yes sarcasm) and we would order the correct one from them, Matt advised he would not because then he would in turn have to do this for "everyone else." I questioned manager Matt how many times this situation would really occur and he advised it happened "three times in the last week." Seriously? I have ordered merchandise from many online companies - ones that actually have customer service ethics actually would agree to write off a $22.00 part that a 70 year old woman ordered by mistake... this guy wouldn't BUDGE..."free shipping" if she ordered the correct part - that is not a solution that helps both parties, considering I also explained she lives on a very fixed income. That is a stingy, greedy company with ZERO CUSTOMER SERVICE. But hey, we are in the technology era so that's not important anymore I guess! Needless to say I will tell everyone I know NOT TO ORDER FROM TASCA.

I've used Tasca Parts many many times over the past several years and have never had a problem. Reading some of the other isolated reviews made me feel that my impression was needed as well. As a warehouse distributor, to think that EVERY item on their website is sitting in their warehouse is kind of ignorant. I have always received my order confirmation and notice of processing time within 30 minutes of ordering, so when people say they waited 4 days, a simple call would have sufficed instead of just waiting. My parts have always arrived on time and tracking provided to document the moment they left the warehouse.

I'll continue to do business with them, and know that I am in good hands for OEM factory parts.

Stay away from this company...
Let me start by saying I chose Tasca Parts because they not only had what I was looking for, but they proposal attractive prices and quick delivery.

What they DO NOT SAY on the parts page is that the parts may not be in stock and must be special ordered before shipping. I ordered on a Monday, and didn't get an e-mail telling me this 'till the following Thursday (+4 days). That e-mail informed me it would take about 3-5 business days for the parts to arrive before shipping (+5 days). I call customer service looking for an update after 4 days (now next Monday), but didn't receive an answer about the timeframes. 10 days daily call to customer service
Without any result till I told, I go inform PayPal and credit company to cancel tranzaction, then finally they send it out... but it's not all...
Palette arrived to post forwarding station, as asked... the packages not damaged, but when fender opened in body shop noted 2 bumps under covered sticky nylon. I was call to customer service and they denied any responsibility by telling "the delivery was signed..." According to them in their policy I suppose to check every item before signing the driver papers. When asked to show that, they telling the driver have this information. Very not honest company, no customer service, they don't any interest on you after they get payment. To everybody who have same experience with this company... I planning to start legal action in N. Y court, if you want to do soo, we can do it's as a class action. Contact me by email. *******@mail.ru.

Terrible experience.
Never received the order or even an update. Contacted numerous times by phone. Finally received a response from Brad who provided a very sketchy response when I requested a refund.
Eventually I needed to go through my bank to file a claim to get my money back. Still waiting.
Will also be filing a report with the attorney generals office as this appears to be some sort of embezzlement scheme In which they take customers money, don't send out orders, and keep stalling the customers as long as possible. STAY AWAY!

Contacted my local infiniti dealer and got my parts number to make process easier,, logged into their website and order. Two days later I got an email that they could not process my order because my vin number was incorrect which was bull and they needed my correct vin to ensure accuracy of my order. I re verified and it turned out my vin was accurate. Next thing I get is they were going to place the order from their distributor because they did not have the items in stock. Another BS, and that should have told me to take my money and run but I agreed, paid for 3 day shipping. Fast forward 2 weeks later, yes, that's how long it took, I got the items and low and behold, they were the right part expect for one, Even though they parts were correct, the items they sent were brown and my vehicle interior was black. TAsca just took the vin number and sat on it, they did not verify to make sure they were sending the right color. What a disappointment that they wasted my time, but to add insult to injury, they sent wrong colors. Would have been a bit bareable if they sent the right item but no. I definitely wont be doing business with them again.

A shop I do business with ordered a hard to find wiring harness from them that they said on their website was in stock that was going to cost $80 more and take at least 5 days to get from a dealer. Paid for it and 4 day shipping. 3 days after the purchase the shop my truck is in gets an email stating that they had to order the part from THEIR distributor, it was going to take 3-5 days to get it, and when it came in it would be shipped as per the 4 day shipping. So now I'm 7-9 days out of my truck and had to extend the rental car@ $325 a week. When the shop got in touch with Tasca they were unapologetic and wouldn't even make up for the lost time by expediting the shipping or having it shipped direct to the shop. Poor customer service and in my opinion running a scam. If you don't have the part then say so, you don't allow a customer to purchase a part you don't have. Stay away from them if you need it fast, you may not get it in the time frame you paid for.