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Tasca Automotive Group Reviews Summary
The company exhibits significant strengths in product quality and competitive pricing, with some customers noting successful transactions and well-packaged deliveries. However, the overall reputation is marred by pervasive issues related to customer service, including prolonged shipping delays, inadequate communication, and difficulties with returns and refunds. Many customers express frustration over unresponsive support channels and unresolved order statuses, leading to sentiments of distrust and dissatisfaction. The consistent negative experiences overshadow the positive aspects, indicating a pressing need for the company to enhance its customer service protocols and operational efficiency.
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Ordered a rear camera looked up on google by part number this site comes up with a in stock part an good price placed order 6/17 two days later no shipping info called company to check on order long wait times so you can press 1 for a call back. Waited til following day still no call back. So I called back an waited: 30 for someone they told me the part was on back order should be off in two days then they can order it then two days to ship to me. Fine it's a good price I can wait a week and a half. Week and half later still no email on shipping still says processing. Called back: 30 wait was told part was now received at there facility an had to go to shipping lane an should ship next day an should get email then. Next day no email called back: 30 min wait lady told me stuck in Shipping lane she would next day air to me an call shipping lane now make sure it happens. This was on Friday by Monday no email no package Called back: 30 wait guy tells me he has no idea why lady would tell me that. Package was received by them but he has no idea when it would make it through shipping i told him I needed part by end of the week what could we do he had nothing I decided I'd give one more day if no shipping info by tomorrow I would have to cancel. Next day no package info, my local dealer had part $100 more. Three weeks with no update to when I could receive I decided to cancel that's when I read a lot of reviews on this site an realized that's how they conduct business order number *******
Ordered parts for my 2004 Thunderbird, received email that order is processing. 7 days later received email parts are special order would ship in 3-5 days will notify me. 5 days I send two emails ask about update, no response. I then tried to call 2x no one answered. Called 1x left request for call back, again nothing. Have no idea what is going on with order, sad way to operate a business Thought Tasca was a big well run business does not seem to be the case. Stick with your local ford dealer.
They definitely have slow shipping and not the best customer service and use COVID 19 as an excuse which is sad to say the least, if you can't fill orders don't take them and i was lied to twice before my part actually shipped. I do find it funny they can answer bad reviews with BS excuses but can't answer an email. I did finally receive the part i ordered and was not in a hurry or this would have not been a good email, their prices are good but service is horrible, it is what is good luck!
We ordered and paid for our parts almost 3 weeks ago. The first delay was because they claimed one of the items had a price increase. The entire order was suspended until we paid the difference even though they already accepted payment. Only then would they order my parts. I was informed my parts we in stock but actually wasn't. I've had a truck sitting on a lift for 2 weeks now, a very pissed off customer and customer service people who are rude and condescending. Next time I will pay more locally and get the parts in a fraction of the time and be treated WAY better.
My order ******* for some Volvo floor mats was ordered 18 April... Have called and emailed twice. A delay can happen but failure to respond *even once* to my calls and repeated emails reeks of indifference and lousy customer care. Waited 1/2 hr on a call before giving up. Site says my order is 'processing' what does that mean? Please let me know where the parts are at and when I can expect them.
Hi JW - Thanks for contacting us with your issue. I've forwarded your concerns and your Order # to our Customer Support team. Unfortunately, due to COVID-19, our team is short-staffed at the moment and experiencing unprecedented volumes of calls and emails right now. Someone will definitely get back to you with more info on your order. Thanks for your patience.
Please Read these reviews guys. Had I known i would've never ordered from this company.
First of all there is nowhere on the site that says all parts are outsourced. I placed an order on 4/28 with the intention that the items are in stock... Immediately received an email that i have to wait an additional 3-5 business days for the parts to get to them. Wish i had known but fine. 5 Business days would mean my order should be ready to ship 5/5 the latest right? Proceeded to call on Tuesday to see if parts came in which they have. Guess what my status still hasn't changed to shipped. Call customer support today, spoke to Tom and my order should be out to ship today. I asked can you guarantee i get it for this weekend, proceeded to tell me "maybe or early next week." (next week my car will have been in the air for 3 weeks because i will have to wait for the weekend to work on it. Explained my issues and asked is there anyway i can expedite and guarantee my order gets shipped today. He said sure we can do next day air for $50 more dollars. Are you kidding me? I want my part. DO NOT LIST THAT THE PART IS IN STOCK WHEN IT ISN'T.
Had i known otherwise i would've never ordered from them. Now my car has been in the air for 2 weeks. And I know we are in the midst of a pandemic but its just a new excuse for them to use for an added delay.
In addition I mention i wish i had read the reviews beforehand, he proceeds to go "well those people are just inpatient" Well there you go guys, this company does not care about you.
Order number ******* Owner guy.
Good morning Jared,
I apologize for any inconvenience caused. I assure you that our team is working their hardest to provide clear communication and customer satisfaction. I do want to clear one misunderstanding, however, which is that nowhere on our store does it state availability or stocking status of parts. In fact, each product page displays a banner directly above the photo and description stating clearly that the catalog does not reflect immediate availability of parts.
That being said, we do care and our teams work very hard to accommodate every request, regardless of the stress the pandemic has placed on our operations.
I pulled a senior member from his duties and had him go to the shipping lane and locate your order among the thousands of orders being processed today. I then had him personally pack and label it ensuring it leaves today. The shipping was upgraded to FedEx and will arrive at your home tomorrow 5/8 (you will receive an email with tracking info).
I hope this meets with your approval.
Best Regards,
Michael King
Ecommerce Operations
Tascaparts.com
Order date: 3/19/20. Yes they have
#1.) I received a defective part.
#2.) The defective alternator destroyed 2 brand new batteries which cost me.
#3.) When I returned the defective part I did not get a refund unless Ford examined it and declared it defective.
#4.) The refund had a deficit of the taxes I paid on the part.
#5.) I had to call every week and get status updates.
My husband and I will never do business with this company again because of the 5 reasons listed above.
Hi, Brenda - We're sorry for your frustration. Customer satisfaction is very important to our team, and they do their best to match every vehicle with the parts made for it. Unfortunately, while very rare, sometimes parts from the manufacturer are defective - and not discovered so until installed by the customer. If you could please provide us with your Order #, our Customer Support team can look into this situation for you. Thank you.
Ordered a part in early April (around the 7th). Never received an email confirmation with the order number; HOWEVER, someone from Tasca called on April 9 and said the part was not available and the next update wouldn't be available until April 26. Matt told them to cancel the order because we could not wait that long. Tasca took the money out of the bank anyway and has not issued a refund. I contacted the company today inquiring about the refund and received an email stating they cannot look it up with out an order number. I DON'T HAVE AN ORDER NUMBER. They never emailed me. I have called 3 different numbers trying to talk with someone but NO ONE WILL ANSWER THE PHONE. I WILL NOW PROCEED TO THE BBB
Hi, Rebecca - We're sorry for your frustration. We definitely want to help you resolve your issues, so let's attempt to figure this out - if you haven't already by the time you read this. If you did place an order with our system and we charged your account, then we most definitely would have sent an email to the email address you provided upon ordering. There's always a small chance you may have mistyped your email (our system automatically uses the email the customer provides), but more than likely the order confirmation email went to your spam box if it's not in your primary inbox. If you still can't find the email with your order confirmation, you could provide us with the name under which you placed the order and we can attempt to look it up that way. Thanks!
Terrible communication, terrible service, terrible turnaround - -getting the part 4 days after they stated.
1. after 2 days was told it is 'special order', because I called with no confirmation available on line
2. Told it would be in in 4 days, then shipped out same day - -I called on day 4, it came in day 5.
3. It was not sent out same day - it was sent out the next day - so another day lost
4. Given 5 day work week, it had to wait until Monday for delivery, towards end of day.
I was told I would have it Thursday -- then no communication again.
Car was on a lift at the garage for 3 days waiting - -
I placed an order on 12/10 and I have called and emailed all day with no return call or reply. VERY POOR CUSTOMER SERVICE. At this point I just want to cancel my order!
Hi, Stephen - We're sorry you're experiencing difficulty getting through to us. Our team definitely returns emails but it can take them a few days to get to them all - our email and call volume are quite high. If you'd like to provide your Order # here though I can have someone look into your order and contact you. Thank you.
Placed 2 orders here, still waiting. Tried calling for update, no answer, tried emailing, no answer, put a post on their Facebook page, deleted, sent message on their eBay page, no answer. What do I do, send smoke signals? Wish I read the reviews first, like here. Won't be buying from them again.
Hi, Gavin - Thanks for contacting us. Okay it looks like both of your orders included parts that required special ordering. Our initial email did notify you of this order status and that it would take us approximately 3 to 5 business days to receive these parts before shipping them out to you. As your orders were placed on Dec 3 and 5th, we're still within that 3-5 business day window. You'll be notified as soon as we receive those parts and your order is ready to ship. Thank you.
Ultra sloooow shipping. Two weeks, still have received part. I still have not even received notification that they received the part and shipped it. Do NOT recommend this parts supplier.
Hi, Paul - Thank for letting us know that there might be a delay with your order. Could you please provide your Order # so we can look into ti? Thanks!
So much for the websites claims of fast shipping. A week after ordering and my vehicle being down my order has still not shipped and all customer service can tell me is that. It might ship maybe today or maybe next Monday. I won't make this mistake again.
Good morning Robert,
I’ve taken a look at your order, so that I may better assist your needs. It appears you placed your order midway thru Dec 3 and our team processed it on the morning of the 5th, well within the 24-48 hour window we state. I also noticed you also selected the US Postal service ground transportation as your shipping method. This particular bolt that you have ordered is stocked at only one Ford Warehouse in the country, and does take some time to retrieve in order for us to ship it. You were notified at the time of your order processing that the bolt was not in stock, needed to be special ordered, and could take 3-5 business days to get in. Out of curiosity, I checked on the popularity of this bolt (which would be reflected in its availability). The dealer network shows only 5 dealers in the entire USA who show to have it on the shelf - the item is obviously not a popular item. Being it only into the 3rd business day, and the unpopular nature of the item you are seeking, I think your comments may bit a bit unwarranted. If your vehicle is truly down, I would suggest calling our customer service number, and one of our team can put you in touch with one of the dealers who show to have it on hand. I apologize for any frustration you may have encountered during your purchase.
Best Regards,
Michael
Waiting for almost 3 weeks for an order to arrive. Parts are ordered and arrived from volvo dealership to tasca warehouse. Unfortunately customer service says it sits in tasca warehouse longer than usual to be shipped out. Had i known it would take 3+ weeks i would not have bought from tasca even if i saved a few dollars. My car sits idle while i was hoping to work on it on thanksgiving break. Now i have to take time off work that i could have used during the thanksgiving break. AVOID Tasca parts. No apologies given by customer service
Good afternoon James,
Reading thru your order it is apparent we dropped the ball on this one. I took a look at the handling of this and determined that we just plain messed up. We do work very hard to provide a worry-free buying experience, but - being human - we occasionally miss the mark. Please accept our apologies for this. I will be asking our team to process a refund for the shipping fees on your order. I know it does not make it perfect, but I hope it will take some of the sting away.
Very best,
Michael
Made an order for clockspring for Ford Fusion. Recieved one for Ford E-150. Can't contact customer support, since noone answer the calls or emails.
Highly do not recommend to buy anything from that shop.
UPDATE:
My order ID #*******.
There are some details:
1. My order was for EG9Z-14A664-A
I've get F7UZ-14A664-EC with new sticker (probably put by tascaparts) that it is EG9Z-14A664-A on top of sticker with F7UZ-14A664-EC.
There is nothing to do with VIN.
2. Return police start with:
"Speak to one of our Customer Support Specialists at *******484 or email within 30 days of your delivery receipt."
I wait for 30 minutes on phone without answer and have no reply to message via site or sent email.
It means that you can return the item, but you will never finish the procedure. Or they will ignore you for 30 days and then will say - "Sorry, there is no way to return an item"
UPDATE
Hi, Alex - Thank you for providing your Order # and description of the stickers. Based on your description, it does sound like this is a mis-picked item by our staff. The small sticker with the correct part number is generated from our order, and if attached to the wrong part from stock, would create this situation. I do apologize for the error, and I’ve asked one of our customer support team to reach out to you to arrange for a prepaid return label and to get the correct item shipped to you. Again, many apologies for the error and thanks for your patience.
- Mike King
UPDATED
Hi, Alex - As stated on the other review site you left feedback on, we are sorry to hear that you feel frustrated with your shopping experience. I did just take a look at your order in our system and we did send you the clockspring assembly (Part # EG9Z-14A664-A) that you ordered. Unfortunately because you did not provide your VIN, we were unable to verify if that was actually the part you needed for your specific vehicle. However, you are definitely able to return the item (please check out our Return Policy: https://www.tascaparts.com/return-policy). Our Customer Support team can provide you with an RMA for your return.
Hi, Alex - Thanks for contacting us. We definitely would like to get you the part you ordered. Could you please provide your Order #? Thank you.
They will take for ever to get back to you, and not provide the correct information that I seek. Seems like they want to give you the run around... Read the other comments, same problems here...
Hi, Eric - We’re dismayed to hear that our customer support may not have met your expectations. If you’d like to provide your Order #, I can look into your concerns. Please accept our apologies. Our main priority is our customer and we’re always disappointed when we’ve let people down. We’ve been in business for many years and most of our customers are extremely satisfied with their shopping experience. We never want unhappy customers, regardless of the circumstances.
This company by far has to be the worst company to deal with when ordering parts from them. I would strongly suggest that you find another company to deal with. I usually never leave reviews because I understand that things happen. But after ordering parts from this company on 8/18/19 and it's now 9/18/19 and when I first called they told me someone lost it in the warehouse. Ok cool like I said crap happens then was told they will order it and send it to me next day so I gave them 2 weeks I heard nothing back but recieved and email stating it was shipped but in the notes it said local pick up. Pretty strange considering I live states away from this place. So waited 4 more days called back stated that I was issued a refund per customer request which I never recieved nor asked for a refund... glad it wasn't a high dollar part. BUT THESE REVIEWS WILL SAVE YOU MONEY AND A HEADACHE DO NOT BUY FROM THIS COMPANY!
Hi, Deandre
We are genuinely sorry for this unfortunate situation and completely understand your aggravation. As our Customer Support team manager informed you on the phone just now, we are fully compensating you for the part and shipping and sending you a replacement part. Again, our sincerest apologies; we do take customer satisfaction very seriously and are extremely disappointed that we dropped the ball on your order.
The Hitch receiver arrived without 10 hardware bolts.
The customer service is non existent.
I'm going to file a transaction dispute with my credit card
Hi, Mikhail - I'll be happy to have our team look into your order if you could provide your order #. Our team takes customer satisfaction very seriously and are here answering emails and phone calls M-F from 9 am - 6 pm EST. We're sorry if you've had trouble getting through; but if you could provide your order #, I can have a member look into your order today. Thanks.
Ordered a couple of lug nuts from here, they took the money right away but take forever to process order. Customer service is horrible. Your on hold forever and they dont do anything for you. Tells me my order will ship out in like 4 or 5 days from when i ordered it! They should say that on web site. I wouldn't have ordered from them if i knew that in beginning. I would have paid more and gotten from elsewhere and have the parts in 2 or 3 days! Just a Horrible company, and overwhelmed trying to do internet sales.
I love their customer service, they keep me up to date on where my package is great service over all
From the business
Buy now to save big on genuine OEM auto parts and accessories! Easy online ordering with huge discounts, fast shipping, and award-winning customer service all at www.tascaparts.com. Order today!
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Hi, Dan - We apologize for your troubles contacting us. As we've tried to communicate with our customers on our website and in order confirmation emails, our team is extremely overwhelmed with online orders, phone calls, and emails. If you have sent emails, the team will definitely respond to them as they get to them in the queue - but please note that we're several days behind in email response right now. Thank you for your patience.