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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,506
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,194 reviews

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Florida
3 reviews
0 helpful votes
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Love this!
April 1, 2023

I can save hundreds a year on my rent, no longer have to pay pet fee.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your support! And we hope we hope our partnership could last for years

Texas
1 review
0 helpful votes
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Daisy
April 1, 2023

Easy to order. Everything arrived on time. Harness fit great.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.

Tennessee
1 review
0 helpful votes
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Awesome
April 1, 2023

Quick and easy. It was very easy to understand the directions and how to submit the documents to your landlord.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much! We are happy to know you enjoy our services.

Pennsylvania
1 review
0 helpful votes
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Lambeau
April 1, 2023

I have no complaints. I'm new to having a pet so I can't say to much yet. I will have more to say later

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Utah
1 review
0 helpful votes
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Puuuuuuurfect
April 1, 2023

So so glad I have my proof. I can now take my boy anywhere.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Alaska
2 reviews
0 helpful votes
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Peace of mind
April 1, 2023

Love it, I found the website very easy to understand. I am looking forward to the future. I am not sure if I will be moving in the next year or two. At least I know that I can rely on this and update each year. I had no idea there was this type of opportunity available for me. I thought I would have to spend thousands and thousands and thousands of dollars very satisfied.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!

New Mexico
1 review
0 helpful votes
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Coco
April 1, 2023

It was fast and simple the quickest process I've been through.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.

Washington
1 review
0 helpful votes
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Thank you
April 1, 2023

It was fast and easy, got my response back within a day. I got my documents fast before I moved and I'm so happy that I get to keep my pets with me at my new place, I can't be anywhere without them.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Arizona
1 review
0 helpful votes
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Quick and easy
April 1, 2023

Quick and easy …. Can't ask for anything more. Will definitely be recommending to everyone!

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Colorado
1 review
0 helpful votes
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ESA Documents
April 1, 2023

It was extremely easy to get registered, and the process of getting my documents didn't take long. Over all I had a very good experience with Support Pets!

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is always our pleasure in making your dream into a reality of having a meaningful life with your ESA, thank you for your trust.

Minnesota
1 review
0 helpful votes
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Iyuiiyttyy
April 1, 2023

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Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Arizona
1 review
0 helpful votes
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Excellent Customer Service
April 1, 2023

The ESA forms were sent in a timely manner. Professionally written and authenticated by an licensed medical vet!

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Michigan
1 review
0 helpful votes
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Very helpful
April 1, 2023

I got what I needed and it was timely, helpful and inexpensive.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and we're glad to be of assistance.

Florida
1 review
0 helpful votes
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Easy & fast!
April 1, 2023

Amazing experience- extremely straight forward and fast will recommend

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

South Dakota
1 review
0 helpful votes
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Thank you so much!
April 1, 2023

This was absolutely the least stressful process possible, and it helped me and my furbabies so much! I really appreciate the service much!

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Texas
1 review
0 helpful votes
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Thorough and Efficient
April 1, 2023

The paperwork wasn't too lengthy but was thorough enough to be legit. I received documentation and identifications for my pets in a timely manner!
No more dirty looks or questions…I can take my support dog wherever I go!

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.

New York
1 review
0 helpful votes
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Appreciation
April 1, 2023

Very easy process and very quick to receive the documents thank you much as now my babies can go with me wherever I go and this make my life a lot less stressful.

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your trust! We are glad that you are satisfied with our services.

Florida
1 review
0 helpful votes
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Still waiting on everything been over 7 days as a gift for birthday

Date of experience: April 1, 2023

Still waiting on everything been over 7 days
March 17, 2023
Previous review

Still waiting on everything been over 7 days

Date of experience: February 15, 2023
Tennessee
1 review
0 helpful votes
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Great
May 1, 2023

Everything was just easy & thorough. I am so glad they helped me with my ESA because it's truly a lifesaver and definitely a game changer. This has truly made my life easier.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Great
April 1, 2023

It qas great but a little bit misunderstanding because I bought the ESA and them need to follow the process to get my certificate, I thought it was automatically, but thanks

Date of experience: April 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.