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Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.
Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.
For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the b...
The company has cultivated a strong reputation for providing a user-friendly platform that connects customers with reputable breeders, leading to high levels of satisfaction among pet owners. Many customers appreciate the ease of navigation, effective communication with breeders, and the quality of the puppies they acquire. However, some concerns have been raised regarding the vetting process of breeders, with a few customers expressing unease about potential puppy mills. Overall, the feedback reflects a positive sentiment towards the service, highlighting its efficiency while suggesting an opportunity for enhanced breeder verification.
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My elder Jack Russell was almost 15 years old. So, I knew that she wouldn't be with us much longer. Puppies. Com had a female Jack Russell within 3 hrs and at a great price. I love these dogs and I am very pleased with our purchase.
Thank You
Sellers should be verified! I would ask about a dog/pup and the sellers were plain lying or trying to scam. I was lucky, at times, if they even answered at all, but I know that's not your fault. Sellers should be penalized for bad practices. However, in all, it's a good service, except the time we went to pick up a pup, numerous miles away, in a different state! And I reported her because she had numerous breeds and nobody did anything about it! It was grossly disgusting! I guess things should be monitored better and there should be consequences for repeated bad practices.
We found our pup, contacted the seller and a week later he's in our home bringing us endless joy. He's a happy, healthy, energetic little guy. I would highly recommend this site to find your pup.
I went to this site looking for a puppy to fill a void in my home. I found exactly what I was looking for and my home is complete again.
I didn't know what to expect because so many other sites didn't pan out, but I found a perfect pup at a good price close to home (20 min away).
They directed puppies in a smaller area and certain breed of German shepherd we were looking for and found us the perfect breeder. I couldn't be happier with the results! Awesome puppy, and the owner couldn't be more helpful with the transition
I was reluctant to use a website to find this perfect addition to our home. Jess encouraged me to take my time with this. It allowed me to find this tiny bundle of love.
I hadn't had a puppy in years, but I knew what kind I wanted. Puppies.com made locating one in close proximity to my travel area extremely simple. I was able to save several to a favorites list and research further before making a final decision. Being able to read reviews and make direct contact with the breeder made me feel more comfortable about making a purchase.
I had seen Puppies.com before but never actually purchased a puppy until now. The experience was great. I was able to input exactly what breed I was looking for, male/female, age purebred or designer and the location I was looking in and within so many miles. It was convenient and showed pricing and pictures of the adorable puppies ready for their forever homes. It also gave us information on the breeder and how long they had been on the site. The breeders input their puppies for sale information. We are able to text within the site to the breeders to get more information.
Excellent website to find a wonderful puppy. Plenty of choices accurate information lot of good people on this website. Makes it so easy to find the puppy
Very positive- after creating an account I just didn't like having to sign in for every little thing but otherwise this site is wonderful!
First time using puppies.com and the experience was pretty good. The seller I used had very good communication and the process went very smooth. I would definitely use this site again in the future.
I love that you can look by state to find someone local. You can also search by what type of dog you are looking for. We had the best experience with this website and I would highly recommend it. The breeders are verified so no need to worry about being scammed. We bought the most loving adorable puppy and did not need to give cash in advance before seeing the puppy. Overall great experience!
Easy to find the breed I was looking for and finding the location of the breeder. Great communication with the breeder. I found the puppy I wanted and the breeder kept in touch with me until I could pick him up. I could call or text the breeder and always got a fast response from her.
Rick & his wife were very sincere and kind. Welcoming environment of their home! We saw 2 very content & curious puppies! Clean, calm, playful and not nervous at all!
Appears they have been treated with loving kindness!
Wish we could have them both! I know that Kiki will be adopted anytime now! An ALL white cocker spaniel! Wow! We chose Gigi because she had the same colors as our beloved Cickermix George!
Rick had Gigi bathed, papers ready and her care plan shared with us in a gracious space.
Thank you 🙏!
The web site was professional and accurate! Above board! 👍
This was the easiest website to use it is very user friendly. There are so many choices of different breeds and knowing you are on a safe website for choosing a dog is half the battle. There are so many websites for puppies/dogs and not all are reputable. I would recommend that everyone use this website to choose your next fur baby.
Me and my wife have been looking everywhere and everybody was charging top dollar and I mean very expensive and although all puppies are cute the environment they're in is not the best. We found Carmen on puppies.com and if if I tell you, this was a Five Star experience. Carmen was the most wonderful person that still we are in contact with. She is so caring about her babies and the environment she surrounds them and is like a luxury hotel compared to everybody else. The animals are so clean and well trained if you can believe that at such an early age. We are having so much fun and getting so much love from my puppy. Carmen is definitely a wonderful place to adopt
Linda was very prompt in getting back to me. The Sish Tzu was just as she advertised at a great price. Linda was also very helpful with any questions that I had. I would definitely recommend her.
The information and photos made searching for the perfect puppy for our family so easy. The breeder we found on this website, Janet Mitchell, is simply the best. We are so in love with our new puppy!
Great experience. Adam was awesome. It was so hard to choose which puppy to get they were all so precious. We ended up getting the rut and glad we did. He is so sweet. Thanks Adam for making my dream of a golden so smooth.
Answer: The Buyer Tips on Puppies.com states 'Do not make any payments through cash-transfer apps or services such as Western Union or MoneyGram. Once this payment leaves your hands, there is no recourse for recovery or refund. Using a credit card is highly recommended so that you can dispute the transaction if something goes wrong.' You can read the full list at the link below. https://help.puppies.com/article/129-buyer-tips
Answer: Please contact our customer service at [email protected] to provide more information on your question and the situation you are referring to so we can assist in getting the issue resolved. Puppies.com Support
Answer: Hello, We are coming out with a Boosting option for listings at the beginning of the new year. At this time the system randomly rotates all listings. I you have additional questions please contact us at [email protected]. Puppies.com Support
Answer: Please contact our customer service at [email protected] for assistance with your account. They will be happy to assist you in getting your payment situation resolved. Puppies.com Support
Answer: Hello, PuppyFind.com is an online bulletin board service. Please visit PuppyFind.com to create your buyer account and start contacting sellers. Although our website is a self-service website, our Customer Support department is more than willing to answer any questions you may have concerning your account. Feel free to email us at [email protected] if you ever need any sort of assistance. PuppyFind.com Support
Answer: Hello, Every seller/breeder goes through an approval process but as stated in our Terms of Service policy because we are a bulletin board service we are not able to offer any guarantees that the individuals listing on the site are reputable breeders. It is important that buyers do ask questions and feel comfortable with whom they are working with. As a way to assist PuppyFind users to determine if breeders are legitimate we do offer Buyers Tips located at http://www.puppyfind.com/buyer_tips/ which gives buyers several tips on what questions to ask and how to protect themselves when purchasing a puppy, which includes recommending that buyers visit the facilities and the breeder personally. If you have additional questions please contact us at [email protected]. PuppyFind.com Support
Answer: Hello, Every seller/breeder goes through an approval process but as stated in our Terms of Service policy because we are a bulletin board service we are not able to offer any guarantees that the individuals listing on the site are reputable breeders. It is important that buyers do ask questions and feel comfortable with whom they are working with. As a way to assist PuppyFind users to determine if breeders are legitimate we do offer Buyers Tips located at http://www.puppyfind.com/buyer_tips/ which gives buyers several tips on what questions to ask and how to protect themselves when purchasing a puppy, which includes recommending that buyers visit the facilities and the breeder personally. Reading Seller Reviews is also advisable to see what type of history they have with their buyers. Please note that only individuals who have purchased a puppy from the seller may leave a review. If you have any further questions, please contact us at [email protected]. PuppyFind.com Support
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Hi there,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered. We understand how upsetting it can be to deal with unresponsive sellers, misleading information, or situations that don’t meet expectations—especially when you’re traveling long distances and making such an important decision as bringing home a puppy.
We want you to know that we take reports of dishonest or unethical behavior very seriously. While we cannot always share the outcome of specific investigations, reports like yours are reviewed by our moderation team and help guide enforcement actions, including warnings, suspensions, or removal when policy violations are confirmed. We agree that repeated bad practices should have consequences, and we are continually working to strengthen our monitoring and verification processes to better protect our community.
We also appreciate your loyalty and your honest feedback. It means a lot that you’ve successfully used our service in the past and chose to use it again. Your approach this time—asking more detailed questions and being cautious—is exactly the kind of diligence we encourage. We’re actively working on improvements to make that process easier and more secure for everyone.
If you’re willing, we’d welcome any additional details about your recent experience so we can review it further. Thank you again for speaking up and for helping us improve.
Sincerely,
Puppies.com Supporty Team