On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I've contacted twice and still haven't received anything but an email to print out papers. No vests, certificates, ID, nothing else has come. Beginning to think this is not real.
I got my documents within the first 48 hours of my request and I appreciate the timely manner but there is a LOT of messages from multiple numbers AND emails on top of that, personally thats overwhelming but I appreciate the care they're showing me.
Hi Caden, thank you for sharing your feedback and highlighting our promptness—we’re glad you received your documents quickly. We’re sorry the frequency of messages felt overwhelming; we'll take a closer look at how we communicate to make sure it's as supportive without being too much. Your input helps us improve, and we appreciate you letting us know.
After receiving the email that my ESA documents were approved and sent, the link sent me to the website saying that my documents were expired and needed to be renewed. I emailed customer service with my issue and they were able to directly send my documents via email within 24 hours.
Thank you, Monna, for sharing your experience. We’re glad our team was able to quickly resolve the issue and get those important documents to you without delay. Your trust means a lot, and we're always here to support both you and your pet.
I thought the process was fairly easy. It did get a little confusing with the wording of all the extra stuff being offered. Btw, too much extra stuff was offered
Thanks for your thoughtful feedback, Andrea. We're glad the process worked well for you and appreciate your point about the extra options—we’ll keep that in mind as we try to make things clearer and simpler. Your input really helps us improve!
Very easy forms and the training videos for my dog are very helpful.
She goes everywhere with me and sometimes business doesn't approve. Now she will travel and be welcomed
Patricia, we're so glad the training videos have made traveling with your dog easier and more enjoyable. It means a lot to hear she’s now welcomed wherever you go—thank you for sharing your experience!
My experience was very good, everything was very fast and very clear, besides I bought a support breastplate 2 times by mistake. They made my return very quickly. Very happy with the service.
All that remains is for my order to arrive, I am waiting.
Thank you, Gabriela, for sharing your positive experience and kind words about our service! We're glad the return process was smooth and are excited for your order to arrive soon. Please reach out if you have any questions in the meantime!
This was great. It was easy. It was fast. It was efficient moving into a new place is gonna be a breeze now that I have this for my dog.
Hi Dawn, thank you for sharing your feedback. We’re glad to hear that everything went smoothly and that your new preparation is making the move easier. Wishing you and your dog all the best in your new home!
I loved that I could get my papers emailed me right way. I now can take my little girl with me and feel safe with her near me. I don't have to worry about her being alone.
Thank you, Kim, for sharing your experience and brightening our day with your kind words. We're glad the quick delivery brought you peace of mind so you and your little girl can be together safely—that’s at the heart of what we strive for. We truly appreciate your thoughtful feedback and look forward to being of service anytime!
I was under the impression when I ordered the ESA for Hopper that for the money I sent (over $100), that everything, his vest, leash, and tag were included, but I have yet to receive them. When I got, my documents, there were links to get them, but they wanted even more money. What gives?
Thank you for sharing your experience, Ileen—we appreciate your honest feedback. We understand how this situation can be frustrating and want to make sure you’re fully satisfied with Hopper’s ESA equipment; please contact our team directly so we can clarify the billing and find a solution together. Your satisfaction matters greatly to us, and we're here to support you every step of the way.
Paid for everything and I will be honest I did recive the documents paid like 135 up front then a few days later paid 93 dollars or so for the documents now less the a week after receiving the documents they are wanting me to pay 135 to renew my documents that by my understanding are "valid" for a year
Hi Brock,
Our ESA letters are valid for one year (12 months) from the date they’re issued. Renewal is not mandatory, but it is needed if you want to keep your documentation current and continue using up-to-date ESA documentation for housing accommodations.
If you’ve had trouble getting a response from support or have questions about your order, please reach out to our team at [email protected] or through live chat at www.supportpets.com. We recommend using just one support channel so we can assist you as quickly as possible.
My experience with Support Pets was good. I went through filling out the forms, watching the video then getting my docs. It was a little confusing because I already had my docs and got emails saying my request was on hold. I think it's finally worked out but the process to get my dog his ESA status was painless. I just got the mixed message there at first but everything worked out. I totally recommend Support Pets.
Thank you so much, Cathie, for sharing your experience so thoughtfully—regardless of a few initial hiccups, we’re truly grateful you found our process ultimately painless and recommend us. Your trust means a lot, and we’re here to help make things clear and smooth for you and your dog every step of the way!
This is the first time I've had to renew by applying like a new customer! I sign in and click renew, I had to answer the extra questions by the doctor twice. I filled the application out twice. Is this normal procedure now?
Hi Sandra, thank you for sharing your experience. We apologize for the extra steps feeling confusing and appreciate your understanding—sometimes new health questions ensure proper care, and we're here to help make the process smoother if you have any other concerns.
Desde que inicie mi primer proceso con ellos ha sido todo claro y facil,
Muchas gracias por tu opinión, Dalis. Nos alegra saber que tu experiencia ha sido clara y fácil desde el principio. Siempre queremos que nuestros clientes se sientan en confianza y bien atendidos.
Han sido atentos cuando pedí soporte
Recomiendo support pets un buen precio y servicio te contestan rápido y el personal es muy amable y la ayuda para tener así mascota con migo es de gran ayuda gracias
Gracias, Mervin, por tus amables palabras y recomendación. Nos alegra saber que nuestro equipo fue rápido y servicial. Nuestro objetivo es que el cuidado de tu mascota sea fácil y positivo. ¡Esperamos poder ayudarte de nuevo a ti y a tu amigo peludo!
They were professional and was able to have my documents ready in less than 24 hrs. I have been using them for the last 3 or so years
Thank you for your continued trust and prompt feedback, Andrea. We’re glad to hear the service met your needs efficiently, and we remain committed to supporting you and your pets whenever you need us in the future. Let us know anytime how we can make your experience even better.
Very fast approval, the only bad thing is they have to much promotions and is a such confused, i was lost trying to do the right choice.
Thank you, Emilse, for your feedback and kind words about our quick approval process. We understand that our promotions can sometimes feel overwhelming, and we’re continuously working to simplify them so customers can make clear choices with confidence. We look forward to assisting you again soon!
A pervious site inside scammed me so I was afraid to try another site but someone referred me here. I'm so happy how everything was handled efficiently and it wasn't too much of a headache.
Thank you, Rose, for sharing your experience and trusting us despite past challenges. We’re committed to providing reliable service and look forward to supporting you and your pets in the future. Please don’t hesitate to reach out if you ever need assistance.
My family and I had to up and move with little time to find a suitable place to call home. In my area it's very expensive! Finding an affordable three bedroom home that would accept a dog (pit-bull) and a cat felt impossible. Then I came across Support Pets. After some research, I realized Bandit and Chica aren't just our pets. They are much more than that. As a family, we shouldn't have to choose between them or a new place to call home. They are the ones that make anywhere we go "home". Support Pets made it possible. We got approved for a new apartment. Yes, they had a breed restriction policy but it didn't matter. Support Pets gave our family peace of mind. It feels good to know no matter what life throws at us, we will always have our fur babies by our side. Thank you Support Pets!
Hi Megan,
Thank you for sharing this. We’re really glad we could help you keep Bandit and Chica with your family during such a stressful move, and we love hearing how much peace of mind having your ESA documentation brought you. We also appreciate you highlighting our support team, we work hard to make renewals and updates as smooth as possible.
Super easy to fill everything out and everything is explained clearly. Only downside is that it does not meet my state's requirements of a 30 day doctor-patient established relationship. Something I wish I googled prior to paying. Unaware if the company is aware of it (they should be) as there was nothing stated after supplying my address.
Hi Kala, thank you for sharing your experience and for your kind words about the process. We understand how important it is to all fit state requirements, and we’re actively working on providing clearer guidance upfront to prevent surprises. Your feedback helps us improve, and we’re here anytime if you have questions or need assistance navigating these details in the future.
I have had Support Pets (ESA) for a few years now and have been nothing but helpful, fast and efficient. I have had no issues having my ESA Dog with me in public places to help with my ongoing medical conditions! Thank you Support Pets
Thank you so much, Bobbi, for sharing your positive experience. We're glad we've been able to support you and your ESA Dog smoothly and efficiently. It's rewarding to know they can be there by your side when you need them most!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Dianna,
ESA letters are delivered by email after approval and payment, usually within 24 to 48 hours. Physical items, if included in the package you selected, typically arrive within 2 to 3 weeks. Please also check your spam or junk folder in case anything was filtered.
If you’re unsure what was included with your order or still haven’t received expected items, please contact our support team at [email protected] or through live chat at www.supportpets.com. To avoid delays, we recommend choosing just one support channel so your request can be handled smoothly.