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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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They were professional and was able to have my documents ready in less than 24 hrs. I have been using them for the last 3 or so years
Very fast approval, the only bad thing is they have to much promotions and is a such confused, i was lost trying to do the right choice.
Thank you, Emilse, for your feedback and kind words about our quick approval process. We understand that our promotions can sometimes feel overwhelming, and we’re continuously working to simplify them so customers can make clear choices with confidence. We look forward to assisting you again soon!
A pervious site inside scammed me so I was afraid to try another site but someone referred me here. I'm so happy how everything was handled efficiently and it wasn't too much of a headache.
Thank you, Rose, for sharing your experience and trusting us despite past challenges. We’re committed to providing reliable service and look forward to supporting you and your pets in the future. Please don’t hesitate to reach out if you ever need assistance.
My family and I had to up and move with little time to find a suitable place to call home. In my area it's very expensive! Finding an affordable three bedroom home that would accept a dog (pit-bull) and a cat felt impossible. Then I came across Support Pets. After some research, I realized Bandit and Chica aren't just our pets. They are much more than that. As a family, we shouldn't have to choose between them or a new place to call home. They are the ones that make anywhere we go "home". Support Pets made it possible. We got approved for a new apartment. Yes, they had a breed restriction policy but it didn't matter. Support Pets gave our family peace of mind. It feels good to know no matter what life throws at us, we will always have our fur babies by our side. Thank you Support Pets!
Hi Megan,
Thank you for sharing this. We’re really glad we could help you keep Bandit and Chica with your family during such a stressful move, and we love hearing how much peace of mind having your ESA documentation brought you. We also appreciate you highlighting our support team, we work hard to make renewals and updates as smooth as possible.
Super easy to fill everything out and everything is explained clearly. Only downside is that it does not meet my state's requirements of a 30 day doctor-patient established relationship. Something I wish I googled prior to paying. Unaware if the company is aware of it (they should be) as there was nothing stated after supplying my address.
Hi Kala, thank you for sharing your experience and for your kind words about the process. We understand how important it is to all fit state requirements, and we’re actively working on providing clearer guidance upfront to prevent surprises. Your feedback helps us improve, and we’re here anytime if you have questions or need assistance navigating these details in the future.
I have had Support Pets (ESA) for a few years now and have been nothing but helpful, fast and efficient. I have had no issues having my ESA Dog with me in public places to help with my ongoing medical conditions! Thank you Support Pets
Thank you so much, Bobbi, for sharing your positive experience. We're glad we've been able to support you and your ESA Dog smoothly and efficiently. It's rewarding to know they can be there by your side when you need them most!
I kept getting requests for upgrades and new products. I wish Support Pets could have been more specific with the requirements that I needed at the moment.
Hi Debbie, thank you for your honest feedback — we understand how the volume of upgrade suggestions may have felt a bit much. We’re committed to better tailoring our recommendations to meet your specific pet’s needs with more clarity and care moving forward.
My cat, Cinder, has been registered and certified as an ESA for 3 years. This was an easy process to renew and it something that gives me peace. I know that I am covered and can keep my baby with me, to help me stay calm and in control. I like the other benefits that are offered through this process, like Vet access for questions. Truly one of the best things I have ever done.
Hi Sharon, thank you for sharing your experience and trusting us to support both you and Cinder over the years. It's wonderful to hear that the ease of renewal and additional benefits have brought you peace of mind and confidence. We’re always here to help keep your furry best friend happy and cared for.
Was easy overall. Learned a lot.
Too much communication trying to sell me stuff though. Made me have second thoughts about legitimacy.
Thanks for sharing your thoughts, Mike. We’re glad to hear the process felt easy and useful, and we appreciate your honesty about the communications—we always aim to provide value without overwhelming. Your feedback helps us right the course!
I'm sorry, but I am very disappointed in the amount of fees you have for everything! I thought my initial fee would cover the vest and it did not. AFTER I was roped into paying for a subscription that EXPIRES after a year, you heckled me with one fee after another. Then, when I was approved, I still had to pay another fee for the vest. I'm VERY DISSATISFIED!
Hi Glen,
Our pricing and what’s included with each package is listed clearly on our website before checkout. ESA letters are valid for 12 months from the issue date, and accessories like vests are separate items available only to customers with a valid current ESA letter from Support Pets. If you have any questions about your order or charges, please contact us at [email protected] or through live chat on www.supportpets.com, and our team can review everything with you.
Costs were not mentioned upfront and it was one charge/offer after another. I felt like after I paid the initial fee I was done. But, more fees/options were presented and made me feel as if I did care about myself or my pet if I didn't select them and pay more. Also, I did not know this was an annual renewal type thing. I thought it was one and done. You really need to do better of fully disclosing your fees/services upfront and not trying to swindle pet owners. I am really irritated by all of this.
Using this company was very easy going and straightforward, having my dog cared for and be able to travel with me without issues is very important to me
Thank you, Joshua, for sharing your experience. We truly appreciate hearing that we’ve made caring for your dog hassle-free, especially when traveling is a priority for you. Your feedback means a lot as we continue to provide easy and reliable service.
My experience over the years with Support Pets has been wonderful would recommend to anyone looking for this type of service.
Thank you, Melissa, for your continued support and kind recommendation. We truly appreciate your feedback and look forward to providing the best care and service for your pets for years to come.
I have used support pets for a few years now and never had any problems always had fast friendly service anytime I had questions I would recommend them to anyone needing service animal support.
Thank you so much for your kind words and continued trust over the years, Jennifer. We're delighted to hear our team has been helpful and responsive whenever you needed support for your service animal. Looking forward to being here for you and your furry friend whenever you need us!
As always y'all are so quick and helpful withe the information and the letters helping me with my Puppies and my health. I can't thank you enough, I get the reminders, the letters and quick assessment. So easy to use and everything I need is right at my fingertips. Last year I had a change to my account they were quick and very helpful to get the change. The new services offered sound like another very helpful and useful too in helping my animals. Thank you so much for your help and guidance.
Thank you so much, Lena, for your kind words and for trusting us with your puppies’ health and your own care. We're delighted to hear that our service makes everything easy and useful, and we look forward to continuing to support you—and your furry friends—with top-notch care and new features ahead. Please don’t hesitate to reach out whenever you need us!
Thank you so much for helping me and Nala be together. With her near me I know I will be okay. She calms me every time I need her. Thank you for allowing me to be with her 🥰
Kristine, it’s truly heartwarming to hear Nala brings you such comfort and joy every day. We’re honored to have played a part in your bond and look forward to supporting you both anytime you need us in the future. Thank you for sharing this sweet moment with us!
My experience with this company has been great. Easy access to sign up. Questionnaire was through. I appreciate this sight very much.
Barbara, thank you for sharing your experience and for highlighting the ease of signing up and thorough questionnaire. We're glad our service has been helpful, and we’re always here to listen if there’s anything we can do to make your visits even smoother. Your feedback means a lot to us as we strive to provide the best support possible.
Muy rápida la respuesta yo feliz de poder contar con los documentos de mi compañera
Rosmely, thank you for sharing your feedback. We're glad the documents arrived promptly and supported your companion's care—if there's anything else you need, please don't hesitate to reach out. Your satisfaction means a lot to us as we continue improving our service.
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Hi Michelle!
Thank you for your review! If you need help or have any questions, just contact us!
I have renewed my ESA letter a few times and each time have gotten fast service. It was so easy to get my approval and having my pet with me is so helpful.
Thank you for sharing your experience, Holly. We’re glad to hear the renewal process has been smooth and that having your pet by your side brings you comfort. Please don’t hesitate to reach out if you need anything else!
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Thank you for your continued trust and prompt feedback, Andrea. We’re glad to hear the service met your needs efficiently, and we remain committed to supporting you and your pets whenever you need us in the future. Let us know anytime how we can make your experience even better.