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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Before I joined Support Pets I always had issues with getting my little Tucker into certain places, but now with my card and his tags I'm able to take him every where I go.
This was so helpful for me and my fur babies they mean everything to me and now I can take them with me wherever I go with no problem
Hi Nyasia,
We’re so happy to hear how much your ESA companions mean to you and that the process was helpful! Emotional Support Animals bring so much comfort and peace to their owners.
¡Muchas gracias!
Nos alegra saber que todo fue rápido y salió bien. Si necesitas cualquier ayuda adicional, nuestro equipo de atención al cliente está siempre disponible para asistirte.
My pet and cat Winston is able to call me and keep my disability in check. I was having difficulty getting this accepted, but the ESA has made it acceptable and all areas of my life to have Winston with me at all times. Thank you.
Hi James,
We’re so glad to hear Winston has been such a wonderful source of support for you. It’s great knowing your ESA letter is helping make things easier and more stable in your daily life.
I highly recommend Support Pers for the ease and quick completion of obtaining support documents. They are very informative and guide you each step to make the correct decision. Well worth the price of admission.
Thank you so much for your kind words! We're glad to hear the process was clear and helpful for your needs. We look forward to continuing to provide the support and guidance you're counting on in the future.
The set up process was easy and questionaire to determine eligibility was very detailed. I quickly received the documents and no longer have to worry about where I go with my cat Spot.
Hi Chance, we're glad to hear the process was smooth and that Patti is all set with the ESA certificate. If you ever have questions or need assistance in the future, please don't hesitate to reach out—we're here to help keep things easy for you both!
What an amazing this to find persons help us enjoy the journey and company of our loving pets whom are part of our family.
Thank You!
It is a pleasure to hear that!
Enjoy every second with your ESA
Thanks for your trust and support
I want to express my heartfelt thanks to SupportPets for the prompt and professional service I received. From the moment I began the process, everything was clear, efficient, and handled with genuine care.
I recently received my official documentation confirming that Kiwi, my Maltipoo, is recognized as my Emotional Support Animal. The paperwork was thorough, beautifully prepared, and arrived exactly as promised. This means a great deal to me, as Kiwi provides tremendous comfort and companionship in my daily life and travels.
I'm deeply grateful to ESA for their kindness, professionalism, and attention to detail throughout the process. I highly recommend their service to anyone seeking legitimate and compassionate support for their emotional well-being.
— Vivien H.
Hi Vivien,
Thank you so much for your wonderful feedback! We’re happy to hear that Kiwi is bringing you so much comfort and that your experience with us was smooth and positive from start to finish. We truly appreciate your kind words and recommendation.
Very wonderful to know someone cares
We are so happy to hear that, Vanessa. Thanks for sharing and enjoy the best of life with your ESA
Thanks for your trust and support
It was easy to apply for ESA documentation and to get approved. However, you're required to watch a RIDICULOUSLY long marketing video (2+ hours) just to access your documents, and then you get absoutely peppered with marketing emails trying to get you to buy additional products. I would not go through this company again, specifically as a result of being forced to endure the hours-long video in order to access my documents. Who has time for that?!
Hi Tori, thank you for sharing your experience honestly—your time and comfort really matter to us. We're sorry the video felt excessive and invasive; we're reviewing ways to make getting your documents quicker and less redirective because clear access without hassle is what you deserve. We appreciate your feedback as it helps us improve and earn support, not wearaway it.
For me being human I would keep it nice and short to say speechless... response back was on time quicker than I expected there was an issue with my order that I mistake had ordered two things by mistake and I explained and I provided all the info that they asked for and I was refunded sooner than what the pre recorded thing said. Great great great. And I'm from the hood so you don't think I'm A. I... lol.
Thank you so much for your kind words, Danac! We're committed to making every experience hassle-free and timely, and it’s wonderful to hear we hit the mark. Your trust means a lot to us, and we look forward to supporting you—and your pets—anytime.
I have 2 dogs and both are my buddies and help me with my dementia and being anxious whether at home or traveling with my wife. My dementia is really scary but I know they will never let me be alone
Hi Irvin! That’s so touching—your dogs sound like incredible companions. You can include your second dog at no extra charge; just reach out to our support team at [email protected] or through supportpets.com, and they’ll help you with that. Count on us!
The experience was a breeze. With a few clicks of what I have been experiencing emotionally, I was able to get my pet certified.
Thank you, Daniel, for taking the time to share your experience. We're glad to hear the process felt seamless and that we could help you so easily. It's kind words from pet lovers like you that keep us motivated!
Super fast and easy 👌 😌
Hi there! Thank you for sharing your honest thoughts with us. We completely understand how important your pet’s health is, and we’re here if you ever have questions or need support along the way. Count on us
The process was super easy and it was super fast. It said 24-48 hours and it wasn't even a full day. A lady was texting me through the process as well in case I needed anything. The whole process was great and fast!
Tavyn, thank you for taking the time to share your experience. We're thrilled to hear that the process was quick and smooth, and our team stayed in touch to support you along the way. Your trust means a lot to us, and we're here whenever you need anything for your furry family member.
A little confused, I didn't get a call from a dr for my esa letter. I don't know what you sent was enough for the apartment complex I'm trying to rent in. They need a dr note saying why I'm approved for esa pets
Thank you for your feedback, Sarah. We apologize for any confusion and encourage you to reach out directly so we can ensure all necessary documentation meets your apartment complex’s requirements. We appreciate the opportunity to continue supporting you and your needs.
Process was super simple and direct, only thing I didn't like was that you select have to select cat vs dog, and then are required to input a dog breed into a drop down menu. I only have a cat, and I don't love that on official documents it refers to him as a "Cat (chihuahua)" besides that process is easy and I really appreciated the ease of use.
Hi Kenzie,
We’re so glad you found the process easy and convenient! We really appreciate your feedback about the pet selection — it helps us improve the experience for everyone. Thank you for choosing Support Pets and for trusting us to help with your ESA needs.
This process was super quick, and very informative! I'm definitely telling others about how easy it is! I really appreciate all the tips and suggestions as well! Super helpful all around!
Amber, we’re so happy to hear that your experience был quick, informative, and helpful! Thank you for spreading the word and trusting us with your pet’s care—your support means the world to us.
Very easy and the support staff gets back with you very quickly.
Hi there!
We’re so glad to hear the process was easy for you! It’s great that you stood your ground and knew your rights. Being informed makes all the difference.
Thank you for sharing your experience with us!
I need a quick update/renewal certificate for Tia Marie, my Russian Blue Feline. Support Pets was immediate with their response for certification and additional services. I'm more than appreciative for this valuable service of professional customer service. Linda Yeatts
Tia Marie's Human
Thank you so much, Linda, for sharing your kind words about the support you received with Tia Marie’s certification. It means a lot to know our quick and professional service made a difference for you both. We're always here if you need anything else!
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Thanks so much for sharing your experience, Maria! We're thrilled to hear that Tucker and you are enjoying the ease and freedom our service provides. Looking forward to supporting you both along the way!