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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Forgot to renew my ESA, so i signed up through Support Pets real quick, it took maybe 15 min. The only qualm I had with signing up: it was difficult to find out how much the cost was for just a basic package. Had to go through the whole experience before it tells you how much they'll charge you (about $100 for the basic).
Forgot to renew my ESA, so i signed up through Support Pets real quick, it took maybe 15 min. The only qualm I had with signing up: it was difficult to find out how much the cost was for just a basic package. Had to go through the whole experience before it tells you how much they'll charge you (about $100 for the basic).
The process to renew was quick and easy. Response from the team cam quickly also. Love the online tutorials, very informative and helpful.
Thank you so much for your kind words, Lisa! We're glad to hear the renewal process was smooth and that the tutorials have been useful. We appreciate your feedback and look forward to supporting you and your pet in the future.
The process to renew was quick and easy. Response from the team cam quickly also. Love the online tutorials, very informative and helpful.
The documents were well written and a good explanation of my need for my dog to be with me.
I would like the ESA document to have my dogs picture on it though. I have requested that.
Hi Ann,
We’re so glad to hear the documents were helpful and clearly explained your need for your dog. Thanks for sharing your experience with our team — we’re happy we could guide you through the areas you needed help with.
They do amazing work quick fast into the point the question is maybe about 15 minutes long and you get your ESA papers within 24 hours. I did 48 at the most but in 24 hrs
Hi Ann,
We’re so glad to hear the documents were helpful and clearly explained your need for your dog. Thanks for sharing your experience with our team — we’re happy we could guide you through the areas you needed help with.
They do amazing work quick fast into the point the question is maybe about 15 minutes long and you get your ESA papers within 24 hours. I did 48 at the most but in 24 hrs
All was so easy and fast. This means a lot to me as I am still dealing with cancer. Having my dog with me helps and you all made that easy for me to do.
Hi Henry,
We’re glad everything was so easy and fast for you. It means a lot to hear that having your dog with you brings comfort during such a difficult time.
All was so easy and fast. This means a lot to me as I am still dealing with cancer. Having my dog with me helps and you all made that easy for me to do.
The process of obtaining my ESA documents was thorough and professional. I have not yet tried out the lease agreement with the ESA, but I will be renting a new place soon and I will share my findings.
Hi Kathryn,
We’re glad the process felt thorough and professional for you. We hope everything goes smoothly when you present your documents at your new place.
The process of obtaining my ESA documents was thorough and professional. I have not yet tried out the lease agreement with the ESA, but I will be renting a new place soon and I will share my findings.
The process was very easy. They got my letter to me within almost less than 24hrs. Everything was clear and straight to the point. Highly recommend.
Hi Tatjana
We’re glad the process was clear, easy, and fast, and that you received your letter so quickly. Thank you for recommending us!
The customer service is outstanding. The representative that helped me was amazing. He made my experience so stress free. He was very personable and made me feel so at ease. He went above and beyond what he had to do to make my experience as easy as could be. He made me feel like a person and not just a customer. Thank you so much.
Vincent, reading your thoughtful words truly made our day. We're so pleased to hear that our team member was able to make your experience smooth and comfortable—it’s exactly the care we strive to provide. We look forward to supporting you and your pet in any way we can on future visits!
This has been the most seamless process to get my dog his ESA letter. I'm forever grateful for your services, it has been a true blessing.
Hi Samantha,
We’re thrilled to hear the process was seamless for you. It means a lot to know our service has been such a blessing.
I like the fact that I can go anywhere with my two boys and not have any worries I carry my one letter that allows me to have them in public places
Hi Nicole, thank you for sharing your experience with us! We're thrilled to hear that our letter helps you enjoy worry-free time out with your two boys. Your trust means a lot, and we're always here to support you both.
I applied for my 2 cats, they're all I have in life and are my family, friends and cuddle fur babies. I'd be lost without them!
Support Pets made it easy, quick and painless for the security it provides.
I'm very thankful for them and the process!
Monica, thank you so much for sharing your experience and letting us be part of keeping your treasured fur babies safe. We're always here to support you and make the process as effortless as possible—please don’t hesitate to reach out anytime you need assistance in the future.
I appreciate the speed and simplicity this process took to get my puppy registered to get my needs met. I suffer from depression and he calms me and keens me feeling like I have meaning and purpose on my really down days.
Hi Laurie
We’re happy to hear the process was simple and that your puppy brings you comfort on difficult days. Thank you for choosing us and for sharing your experience.
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It was an easy process, the doctor attended to my paperwork pretty fast. Thank you! I will be taking my Piper on a couple short trips in the near future.
Thank you, Tracy, for sharing your experience and I'm glad the process was quick and smooth for you. If you have any questions or need assistance planning those trips with Piper, don’t hesitate to reach out—we’re here to help! Safe travels to both of you.
I applied for ESA for my cat and my dog and was approved very quickly! Also their customer service was amazing and so quick with their response!
Thank you, Joshua, for sharing your experience. We're happy to hear the approval process was smooth and that our team could assist you promptly—helping pets and their families means a lot to us.
Support Pets came in handy when I needed an updated ESA letter for housing. They were fast friendly and when I needed further assistance customer service was top tier!
Thank you, Imani, for taking the time to share your experience! We’re really glad our team was able to help quickly and provide friendly support, but if there’s ever anything else you need or ways we can improve, please don’t hesitate to reach out. Supporting you and your pets is what matters most to us!
Got a lot of emails back which was a little overwhelming, finally figured out where documents were and was able to download and print.
Thank you, Judith, for your honest feedback—we understand how multiple emails can feel overwhelming. We’re Streamlining our email communications to make document processes clearer and less time-consuming. Please reach out directly anytime for extra support; we’re committed to making future experiences smoother for you.
I needed to get my dog registered as an ESA so I would not be in violation of my lease. This process was very easy and I was able to get everything in a timely fashion.
Hi Isabel,
We’re glad the process was easy and helped you get what you needed in time for your housing situation.
I appreciate the quickness but it was hard to tell what was happening with my documents because there was so much additional marketing info I kept receiving!
Hi Jennifer,
We’re happy you received your documents quickly. If you ever have trouble finding updates, your ESA letter arrives by email within 24 to 48 hours, and physical items arrive within 2 to 3 weeks. Our team can help anytime at [email protected]
or through live chat at www.supportpets.com..
Support Pets have a greatly efficient process, making our four-legged family members one who will never have to get jacked up by sitting alone in a car or at home ever again😊
Thank you for sharing your experience, Cheryl. We’re pleased to hear that our process has brought comfort and care to your cherished four-legged family members. It’s our mission to make every visit as supportive and hassle-free as possible.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katelyn,
We’re glad to hear the process was quick for you. For anyone looking for cost details, all pricing information is always available here: https://www.supportpets.com/prices