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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It's quick and convenient. It helped me to get the process done.
The process was quick and easy. Customer service is great!
Hi Edward!
We're so happy to hear that you had a quick and easy experience! Thank you for your kind words about our customer service. If you ever need anything, we're here to help!
I love this website helped me out so much. The only thing is I wish the training and the gear for your esa was included with no extra cost.
Hi there Erica!
We're so glad to hear that our service helped you! We appreciate your feedback about the training and gear. While those are available as optional add-ons, we always strive to offer the best options for everyone’s needs. If you ever have any questions or need assistance, we’re here to help!
I have wanted to document Lulu as my ESA ever since I was diagnosed with Mild Cognitive Impairment a year ago. She helps calm my anxiety and stress. The step-by-step process was easy for me to follow and complete.
Hi Vicki!
We're so glad to hear that the process was quick and easy for you! Lulu sounds like a wonderful source of comfort and support, and we're happy you were able to get the documentation you needed. If you ever have any questions or need assistance, we're here to help! Wishing you and Lulu all the best!
It was quick and easy, plus affordable. I appreciate the fast service as well.
Hello Amber!
We're so glad to hear that you had a quick, easy, and affordable experience! A big thank you to your friend for the recommendation. If you ever need anything, we're here to help!
Very simple process and fast turn around time with lots of communication
Hi Cyprianna!
We're so glad to hear that you found the process simple and efficient! Clear communication and a quick turnaround are what we strive for. If you ever need anything, we're here to help!
Easy to navigate site that gets you the ESA documents quickly. Also provides 24/7 support
Hi there Mary!
We're so happy to hear that you had another great experience with us! Thank you for trusting us again and for your kind words. If you ever need anything, we're always here to help!
All I had to was to answer questions in a short profile survey. Support Pets did all the rest. They kept me updated throughout the process.
Hello Robert!
We're so glad to hear that the process was easy for you and that Hawk is now certified as an Emotional Support Animal! Keeping you informed every step of the way is important to us. Thank you for trusting us, and if you ever need anything, we're here to help!
I was 24 hrs away from traveling & was able to receive everything very timely & quickly. Thank you so much.
Hi Jamie!
We're so glad we could provide you with everything you needed in time for your travels! Thank you for trusting us, and we truly appreciate your kind words. Wishing you safe and stress-free travels!
I was only allowed to register 2 of my 3 cats. I only received one tag and and one harness. I was also charged $386 for the second cat. I've tried contacting the customer service department with no response. I feel as if I was ripped off by your company.
Hello Dorothy!
We're sorry to hear about your experience. For any billing concerns or issues with your order, please reach out to our **customer support team** for assistance:
📩 **[email protected]** (response within 48 hours)
💬 **Live chat available at [supportpets.com](https://www.supportpets.com)**
They will be happy to review your order and help resolve any concerns. Thank you for reaching out!
This website was easy to use and super quick! I applied and got approved the next day, customer service was quick to reply as well.
Hello Madison!
We're so happy to hear that you had a quick and easy experience! Providing fast service and great support is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
The whole process was very easy to comprehend. It also didn't take long to receive my documents.
Hi Danielle!
We're so glad to hear that you found the process easy and efficient! Getting your documents quickly is our goal. Thank you for trusting us, and if you ever need anything, we're here to help!
Very thing is fine and I would tell everyone about your company
Thanks for your review and recommendation! We are happy that our process worked smoothly for you, that's our goal!
Enjoy every second with your ESA.
Thanks for trusting and choosing us
Great service fast reliable trustworthy not a scam will be getting my other dogs serviced here.
Hi there Keon!
We're so happy to hear that you had a great experience and found our service fast and reliable! Thank you for trusting us, and we look forward to helping with your other dogs as well. If you ever need anything, we're here to help!
It was so easy and fast, and it save me a lot of money and stress with my rental office. THANK YOU ESA
Hello Wendy!
We're so glad to hear that the process was quick and helped save you money and stress with your rental office! Having an ESA can make a huge difference, and we're happy we could assist. Thank you for trusting us!
I really enjoyed my experience. At first I was a little apprehensive about the process but realize it was a wait.
Hello Shaterrika!
We're so glad to hear that you had a great experience! It's completely normal to feel a bit apprehensive at first, but we're happy everything worked out smoothly for you. Thank you for trusting us, and if you ever need anything, we're here to help!
Super fast and reliable. Within 24 hours I had everything I needed
Hi Nickolas!
We're so happy to hear that you had a quick and easy experience! Providing fast and reliable service is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
That they care for people and their happiness and the products came too my house undamaged
Hi there Morgan!
We're so glad to hear that you had a great experience and that everything arrived safely! Your happiness and the bond with your support dog are so important, and we're happy we could help. Thank you for trusting us, and if you ever need anything, we're here for you!
Services where superb along with an amazing time frame, because I needed these documents sooner than later ‼ 10 out of 10 I am definitely Recommending this site and all of it's services and cool perks.
Hi Hazel!
We're so happy to hear that you had an exceptional experience and got your documents quickly when you needed them! Thank you for the recommendation and for trusting us. If you ever need anything, we're here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Xiangyu,
Our pleasure! We’re always working to provide an exceptional experience.