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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was easy to manage easy to navigate and I'm very appreciative of the service!
My landlord gave me 10 days to get rid of my dog and this helped wonders! Thanks so much!
Hello Autumn,
Our pleasure! We’re so glad to hear that our service has been helpful to you.
Thank you. This far, I'm satisfied with the documents. This will help with a possible landlord issues.
Hello Heidi,
Our pleasure! Your positive experience is exactly what we strive for every day.
Fast, efficient service. I was very pleased with the service.
Hello Dorothy,
Our pleasure! Knowing we’ve made a difference makes our work even more meaningful.
Documents came quick! Excited to start my life with my service pet!
Hello Patrick,
Our pleasure! Your feedback keeps us motivated to continue improving.
This company is awesome. Everything got submitted and approved really quickly, they give you everything you need to make sure you and your pets are good and are documented properly for anything that comes up
Hello Jordin,
Our pleasure! Seeing your appreciation makes all our hard work worthwhile.
Good and reasonable prices very easy and understanding did take long
Hello Kairiel,
Our pleasure! We love knowing that our service is adding value to your experience.
Very quick and easy process. I would recommend to my family if they ever need a ESA.
Hello Christopher,
Our pleasure! Your support inspires us to keep pushing forward.
The constant attempts of up selling were frustrating. Otherwise the process was simple and direct.
Hello Kristine,
We’re so glad you found the process simple and direct! 😊🐾 Your feedback is truly appreciated, and we understand that too many upsell offers can feel overwhelming.
Our goal is to provide the best options for each individual, but we also want to ensure the experience is smooth and hassle-free. We’ll take your feedback into account as we continue to improve the process.
If there’s anything else we can do to make things better for you, feel free to reach out. We truly appreciate your support!
Everything was simple and easy to navigate and was able to get everything needed.
Hello Sean,
Our pleasure! We’re always happy to help make your journey smoother.
My daughter has used you and recommended the company. No complaints
I am very pleased that I made this decision. It will help me and my dog I am so glad that people care cannot wait until I get Jack's vest and tags and papers. You all are a godsend. Thank you so much from Kathy and Jack
Hello Kathy,
Our pleasure! Your trust in our service is something we truly value.
Quick and easy. I got my documents sooner than expected. Thank you
Hello Tiffani,
Our pleasure! We appreciate your feedback and are here to continue supporting you.
Was a very good experience, quick and easy. Looking forward to having her with me at all times
Hello Michael,
Our pleasure! It’s fulfilling to know that we’ve contributed to your success.
So far so good can't wait for my cat to come with me everywhere I go
Awesome! Thanks for your review and support!
Enjoy the best times with your ESA!
Very easy to obtain. Very helpful in making sure my building doesn't deny my pet
Hello Klara,
Our pleasure! Your kind words mean a lot to us and keep us going.
It was very easy, from the questionnaire to the payment and receiving of the documents. It took less that ten minutes to fill out the form and pay, and the waiting process only took me 24 hours.
Hi Teshawna,
We're so glad to hear that your experience was quick and hassle-free! From the questionnaire to receiving your documents in just 24 hours, we aim to make the process as smooth as possible.
If you ever need anything else, feel free to reach out—we’re always happy to help. Thank you for trusting us!
This service has saved hundreds of dollars to keep our furry friend with us.
Hello Tykeysha,
Our pleasure! Your experience matters, and we’re so glad to be a part of it.
This service helped me keep my fur babies after I had to move into a community that considered my dog a restricted breed.
Hello Vonyetta,
Our pleasure! Knowing we’ve made things easier for you is incredibly rewarding.
My experience with answering all the questions was successful, but now only have to print it out!
Hello Ernest,
Our pleasure! We value your feedback and look forward to serving you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jackson!
We're so glad to hear that you had an easy and smooth experience! Thank you for trusting us, and we truly appreciate your kind words. If you ever need anything, we're here to help!