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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very thing is fine and I would tell everyone about your company
Great service fast reliable trustworthy not a scam will be getting my other dogs serviced here.
Hi there Keon!
We're so happy to hear that you had a great experience and found our service fast and reliable! Thank you for trusting us, and we look forward to helping with your other dogs as well. If you ever need anything, we're here to help!
It was so easy and fast, and it save me a lot of money and stress with my rental office. THANK YOU ESA
Hello Wendy!
We're so glad to hear that the process was quick and helped save you money and stress with your rental office! Having an ESA can make a huge difference, and we're happy we could assist. Thank you for trusting us!
I really enjoyed my experience. At first I was a little apprehensive about the process but realize it was a wait.
Hello Shaterrika!
We're so glad to hear that you had a great experience! It's completely normal to feel a bit apprehensive at first, but we're happy everything worked out smoothly for you. Thank you for trusting us, and if you ever need anything, we're here to help!
Super fast and reliable. Within 24 hours I had everything I needed
Hi Nickolas!
We're so happy to hear that you had a quick and easy experience! Providing fast and reliable service is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
That they care for people and their happiness and the products came too my house undamaged
Hi there Morgan!
We're so glad to hear that you had a great experience and that everything arrived safely! Your happiness and the bond with your support dog are so important, and we're happy we could help. Thank you for trusting us, and if you ever need anything, we're here for you!
Services where superb along with an amazing time frame, because I needed these documents sooner than later ‼ 10 out of 10 I am definitely Recommending this site and all of it's services and cool perks.
Hi Hazel!
We're so happy to hear that you had an exceptional experience and got your documents quickly when you needed them! Thank you for the recommendation and for trusting us. If you ever need anything, we're here to help!
Easy process! Received documentation in less than 24 hours
Hi Kendra,
Our pleasure! We’re glad to know our service has been valuable to you.
Not only was the questioning easy I got quick responses and everyone was beyond helpful and nice.
Hi Hailey,
Our pleasure! Your support motivates us to keep delivering the best service possible.
Great customer service, easy approval, fast and reliable. Love it.
Hi Paige,
Our pleasure! We’re honored to be a part of your journey.
They asked some very good questions and I was very happy to be able to get this for my animal not to pay Pet fees in an apartment
Hello Kathleen,
We’re so glad you had a positive experience with the ESA process and that it’s helping you with pet fee exemptions in housing! 🐾💙
Regarding the overcharge on your original charge, we understand how frustrating that can be. If our team has already confirmed they’re handling it, it may take a little time to process. However, we want to make sure everything gets resolved for you.
Please reach out to our support team at [email protected] or use the live chat on our website for an update. We’re here to help and ensure everything is corrected for you as soon as possible!
So far it seems legit. We'll see when I receive my dog service vest. Thank you again for helping me register my dog.
It is our pleasure to assist!
Enjoy the best time with your ESA
Thanks for your trust and support
That was real easy. I pray that this is legit and I receive my certificate
Hi Ramona,
Our pleasure! Your feedback reassures us that we’re doing things right.
That was real easy. I pray that this is legit and I receive my certificate
Fast friendly service and care for myself and my ESA Marilyn I feel safer knowing she is protected and secure
Hello Kimberly,
Our pleasure! We appreciate the opportunity to serve and support you.
Great service. Receiving the documents was in a very timely manner!
Hello Rebekah,
Our pleasure! Seeing your satisfaction makes everything we do worthwhile.
I paid for my letter on 2/12/25 and received it the morning of 2/14/25. They even provided ID cards as well as the documents for housing and travel. I received emails throughout the process as well! Awesome service!
Hello Alexis,
Our pleasure! We love knowing that our service is making a real impact.
I have no complaints my experience was fast, and easy. I received everything as I was told and then some. Thank you
Awesome! Thanks for your kind words and support. It is a pleasure to assist and you can always count on us!
Quick and easy, Very thankful they made it very easy. Would recommend.
Hello Angelleia,
Our pleasure! We’re grateful for customers like you who appreciate our efforts.
Hello Brian,
Our pleasure! Your satisfaction is what drives us to keep improving.
This process was very easy and quick! I wish they included at least a vest with it.
Hello Victoria,
We’re so glad you had a smooth and easy experience! 😊🐾 Your support means the world to us!
While a vest isn’t included with the ESA letter, you can purchase one separately through our online shop. We offer vests, ID cards, and other ESA accessories to make it easier to identify your Emotional Support Animal. You can check out the available options at www.supportpets.com/shop.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and recommendation! We are happy that our process worked smoothly for you, that's our goal!
Enjoy every second with your ESA.
Thanks for trusting and choosing us