On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was a quick and easy purchase and I was satisfied with customer service as well. Documents arrived within 24hrs and I was very pleased to see the letters for my two pets.
I believe it will be better if they provide everything you are purchasing before purchasing. Recently purchased and was decline for the accessories.
Hello Teriney,
We appreciate your feedback! If you’re unsure about what’s included in your order or have any questions about your purchase, please reach out to our support team at [email protected] or use the live chat feature on our website. We’re happy to assist you and make sure you have all the details you need.
Everything came in, but the harness is too small even though it shows according to his weight. He is Australian shepherd and beagle mix. *******552 let me know what I need to do
Hello Terry,
We’re glad to hear that everything arrived! 😊🐾
If the harness size isn’t the right fit, we want to make sure you get the correct one. Please reach out to our support team at [email protected] or use the live chat on our website for assistance with an exchange or solution.
Be sure to include your order number and any details about the fit issue so we can help as quickly as possible.
This experience was fast and easy gave me all the information needed and help me attain proper training for my dog so not only are they a emotional support animal, but a psychiatric service animal as well thank you so much!
Hello Tyler,
Our pleasure! Your feedback keeps us focused on constant improvement.
Very good instructions easy to follow and received my documents not long after. And the information was very helpful
Hello Grace,
Our pleasure! Seeing your positive feedback keeps us inspired.
Very professional, very easy to use website. I'd recommend it to anyone and everyone
Hello Walter,
Our pleasure! We appreciate the opportunity to be a part of your success.
I need it done before I got my keys to my house and they got it to me in two days so thank you support you are the best
Hello Trayvon,
Our pleasure! Your kind words encourage us to go above and beyond.
I have been struggling with my mental health for year and my sweet boy always helps me and now I don't have to worry about where to live with him
Hello Deanna,
Our pleasure! We’re here to ensure your experience remains outstanding.
I got my ESA docs very fast. Simple instructions.Thanks for everything you do!
Hi there,
Our pleasure! We appreciate your trust and are happy to be of service.
I had asked my doctor for a letter and she just gave me a simple letter that I did not feel was adequate enough so I searched online. This seems like a good option. It was $99 107 with tax couple videos and some questions and in less than 48 hours, I had a detailed letter for when I move so they couldn't discriminate against my dogs breed to tell me I couldn't have her although she absolutely does, my anxiety and has been part of my family for the last five months cause she's only eight months old. I couldn't imagine giving up my dog because I wasn't allowed to have her because of her breed and this letter gave me peace that I know that she will be able to live her life with me and not with a stranger or in a shelter so that I give five stars you really couldn't put a price on a family member although $99 is a lot. It was worth it.
Hello Amaleah,
Our pleasure! Thank you for sharing your experience! We’re so glad Support Pets could provide you with a quick and reliable solution to ensure your dog stays by your side, where she belongs.
Having an ESA letter is especially important in situations like yours, where breed restrictions or "no-pet" policies could stand in the way of keeping your furry family member. Your story perfectly highlights why we do what we do—helping people and their ESAs stay together without unnecessary barriers.
We appreciate your trust in us and are thrilled that your ESA letter gave you peace of mind.
Been using this service for years and I did try one other it didn't give the documentation I needed for housing so just waisted the money on that and immediately came back to support pets and will never use anything else. Was able to get the house I wanted and bypass the fees and pet rent with with supports and the other company I used would and didn't provide the necessary documents
Hello Chase,
Our pleasure! Your feedback inspires us to keep delivering excellence.
Thanks for the help i really appreciate you giving me an access to keep my dog
Hello Pierceton! Our pleasure! We're so glad we could help you keep your dog by your side. If you ever need anything else, we're here to support you!
Hello Nilda! We're so happy to hear that having your documents for Rocky has brought you peace of mind! Having that support makes all the difference. Wishing you and Rocky all the best!
My experience was not hard I was happy to get the help I needed
Hi Tina! We're so glad to hear that you had a smooth experience and got the help you needed! Thank you for trusting us, and if you ever need anything in the future, we're here to help!
This process was so easy and the paperwork came quickly. Definitely recommend it to anyone who needs assistance and does not want to be away from their pet. Absolutely worth the money.
Hi Rhonda! We're so happy to hear that you had a great experience and that the process was quick and easy for you! Keeping pets and their owners together is so important, and we're glad we could help. Thank you for your kind words and for recommending us. If you ever need anything, we're here for you!
It was great and speedy! It was fast response time to me as well.
Hi Mark! We're so glad to hear you had a great and speedy experience! Providing quick and efficient service is our goal. If you ever need anything, we're here to help!
So far so good we will see if it's legit well I got all my documents. I just wish that ESA documents would extend my workplace because that's where I need my pup the most.
This was a simple and fast process to go through. It is easy to access all documents and to find additional resources if I ever needed
Hi Danielle! We're so glad to hear that you found the process simple and fast! Making everything easily accessible is what we strive for. Thank you for trusting us, and if you ever need any additional resources or assistance, we're here to help!
Overall, I was very impressed with the process of registering my dog as an ESA. I thought it would be a much more involved and time-consuming process. I did get a little confused since I thought the $99 fee covered everything, but apparently there are extra costs for the additional upgrades. It is still very worth it to me though, but maybe the costs could be broken down a little more clearly in advance. Thank you.
Hello David! We're so glad to hear that you were impressed with the process and found it easier than expected! We appreciate your feedback regarding the pricing breakdown, and we’ll pass that along to help improve clarity. Thank you for trusting us and for your honest review. If you ever need any further clarification or assistance, we’re here to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karla,
Our pleasure! Your positive words inspire us to keep striving for excellence.