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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The customer service is outstanding. The representative that helped me was amazing. He made my experience so stress free. He was very personable and made me feel so at ease. He went above and beyond what he had to do to make my experience as easy as could be. He made me feel like a person and not just a customer. Thank you so much.
This has been the most seamless process to get my dog his ESA letter. I'm forever grateful for your services, it has been a true blessing.
Hi Samantha,
We’re thrilled to hear the process was seamless for you. It means a lot to know our service has been such a blessing.
I like the fact that I can go anywhere with my two boys and not have any worries I carry my one letter that allows me to have them in public places
Hi Nicole, thank you for sharing your experience with us! We're thrilled to hear that our letter helps you enjoy worry-free time out with your two boys. Your trust means a lot, and we're always here to support you both.
I applied for my 2 cats, they're all I have in life and are my family, friends and cuddle fur babies. I'd be lost without them!
Support Pets made it easy, quick and painless for the security it provides.
I'm very thankful for them and the process!
Monica, thank you so much for sharing your experience and letting us be part of keeping your treasured fur babies safe. We're always here to support you and make the process as effortless as possible—please don’t hesitate to reach out anytime you need assistance in the future.
I appreciate the speed and simplicity this process took to get my puppy registered to get my needs met. I suffer from depression and he calms me and keens me feeling like I have meaning and purpose on my really down days.
Hi Laurie
We’re happy to hear the process was simple and that your puppy brings you comfort on difficult days. Thank you for choosing us and for sharing your experience.
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It was an easy process, the doctor attended to my paperwork pretty fast. Thank you! I will be taking my Piper on a couple short trips in the near future.
Thank you, Tracy, for sharing your experience and I'm glad the process was quick and smooth for you. If you have any questions or need assistance planning those trips with Piper, don’t hesitate to reach out—we’re here to help! Safe travels to both of you.
I applied for ESA for my cat and my dog and was approved very quickly! Also their customer service was amazing and so quick with their response!
Thank you, Joshua, for sharing your experience. We're happy to hear the approval process was smooth and that our team could assist you promptly—helping pets and their families means a lot to us.
Support Pets came in handy when I needed an updated ESA letter for housing. They were fast friendly and when I needed further assistance customer service was top tier!
Thank you, Imani, for taking the time to share your experience! We’re really glad our team was able to help quickly and provide friendly support, but if there’s ever anything else you need or ways we can improve, please don’t hesitate to reach out. Supporting you and your pets is what matters most to us!
Got a lot of emails back which was a little overwhelming, finally figured out where documents were and was able to download and print.
Thank you, Judith, for your honest feedback—we understand how multiple emails can feel overwhelming. We’re Streamlining our email communications to make document processes clearer and less time-consuming. Please reach out directly anytime for extra support; we’re committed to making future experiences smoother for you.
I needed to get my dog registered as an ESA so I would not be in violation of my lease. This process was very easy and I was able to get everything in a timely fashion.
Hi Isabel,
We’re glad the process was easy and helped you get what you needed in time for your housing situation.
I appreciate the quickness but it was hard to tell what was happening with my documents because there was so much additional marketing info I kept receiving!
Hi Jennifer,
We’re happy you received your documents quickly. If you ever have trouble finding updates, your ESA letter arrives by email within 24 to 48 hours, and physical items arrive within 2 to 3 weeks. Our team can help anytime at [email protected]
or through live chat at www.supportpets.com..
Support Pets have a greatly efficient process, making our four-legged family members one who will never have to get jacked up by sitting alone in a car or at home ever again😊
Thank you for sharing your experience, Cheryl. We’re pleased to hear that our process has brought comfort and care to your cherished four-legged family members. It’s our mission to make every visit as supportive and hassle-free as possible.
The entire process was easy and straightforward. I received my ESA paperwork very quickly. I recommend this to anyone looking to register their pet.
Thank you so much for your kind words, Jacqueline. We're very glad to hear the process was smooth and met your expectations, and we appreciate your recommendation. If there’s ever anything more we can do to support you and your pet, please don’t hesitate to reach out.
It was very easy to renew my ESA for my pets. Customer service is quick in answering all questions & concerns. The turn around time for approval is quick.
Hi Theresa,
We’re so glad to hear your renewal experience went smoothly and that our team was helpful and responsive. Thank you for trusting us again.
Simple and easy to use to get quickly get needed ESA Documents to cover your animal. Price is reasonable for documentation, you can choose to pay more for additional add ons or not at your discretion but they are provided.
Hi Justin,
We’re happy to hear the process was simple and convenient for you and that you received your ESA documents quickly. Thank you for choosing us.
Having a dog under my care who I rely on and love so much since she was a baby, having ESA by my side gives me that peace of mind I need in my life. Thanks so much for everything you do.
Thank you, Raquel, for sharing your heartfelt experience; it means a lot to know we contribute to such valuable peace of mind in your life. We appreciate your trust and are always here to support you and your beloved companion. Your kindness motivates us to continue delivering the best care possible.
I purchased the $99.00 special and then my bank got a second charge of almost $400.00. Not pleased with my experience with this and then yo come to find out that thr vest did not come with my purchase but in the advertisement it showed that for $99.00 you got the wallet card showing the pet was ESA, plus the emailed documents and the harness.
Hi there Debbie, if you were charged an amount you didn’t expect or are missing items you believed were included, our support team can review your order details and help clear that up. Please reach out to them at [email protected] or through live chat at www.supportpets.com so they can take a closer look and assist you directly.
I had to ask for the paperwork to the support team since I was not able to find it on my profile. Some emails were a little misleading. Too much marketing emails are received. However I am pleased with the paperwork and the time it took.
Hi Andrea,
We’re glad to hear you’re pleased with your paperwork and how quickly everything arrived. Thanks for sharing your experience with us.
Questionnaire given to determine my support pet eligibility were straight forward and easy to answer.
I appreciate that the process was easy and quick without having to make a long trip to the doctor office. Got my approval letter within a couple days in time for my new apartment
Hi Richelle,
We’re happy to hear the process was straightforward and that your approval letter arrived right when you needed it for your apartment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Vincent, reading your thoughtful words truly made our day. We're so pleased to hear that our team member was able to make your experience smooth and comfortable—it’s exactly the care we strive to provide. We look forward to supporting you and your pet in any way we can on future visits!