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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was simple to complete the process and was cost effective. I can now continue looking for a home to rent with confidence that my Phoebe and Rachel will be allowed to come with me and not make it cost prohibitive because the landlord has found a way to exhort money from disabled tenants. Thank you for helping me stay with my kitties.
I'm still not sure of what I bought or if/how to use the genius tag (will that cost more money? Is the tag free but registration costs more?). Seems like costs/expenses keep popping up.
However, after over $200 I do have an ESA letter. Haven't received anything else yet.
Hi Lyle, thank you for sharing your concerns honestly—I'm sorry the website and costs felt confusing. We'd love to clarify the details around the Genius Tag and additional fees for you, and assist with exclusive check-in on your order status so you know exactly what to expect moving forward. Please reach out to our support team directly; we’re here to provide straightforward answers and ensure your experience improves.
Overall the ESA letter approval process was quick; however the over advertisement of other products and services was too excessive and a complete turn off. I was embarrassed to have recommended this to a friend who questioned the legitimacy of the letter due to the excessive promotion of other products.
The inundation of other products was also confusing at times and led to me paying for something I didn't want
Cj, thank you for sharing your experience with us honestly. We apologize if our communication felt overwhelming and caused any confusion; your feedback will help us improve how we present options in the future. We genuinely value your trust and hope you'll give us another chance to serve you better.
The instructions were thorough and concise. Just fill out the paperwork and pay. I received my ESA paperwork in 2 days. Great process!
Thank you so much for sharing your experience, Katherine. We're glad the process was straightforward and efficient for you, and we appreciate your positive feedback as it helps us keep improving. Looking forward to supporting you anytime you need us!
Support Pets provides an excellent service and site is very user friendly with a lot of good information. It is also much more affordable than other providers.
Hi Grace, thank you for recognizing the ease of use and affordability of our services. We’re constantly working to improve and would love to hear any suggestions you have to make your experience even better in the future. Looking forward to supporting your pet’s needs again soon!
User friendly site, quick response and affordable.
Me ha ayudado mucho, para poder estar con mi perrhijo en todas partes y lugares. Gracias Dupport Pets
Thank you, Sagrario, for sharing your experience. It warms our hearts to know we’ve helped you care for your perrhijo everywhere you go—your trust means so much to us. Never hesitate to reach out anytime you need assistance!
Me ha ayudado mucho, para poder estar con mi perrhijo en todas partes y lugares. Gracias Dupport Pets
We're going from home owners, to renters, for a temporary time, we've had our dogs 12+ years and it's shocking to find that there are so many places who do not allow dogs, or have restrictions on breeds. Our dogs are our family and bring so much joy and protection and safety to our little ones. The money so far spent has been worth it to ensure they can travel with us states away.
Thank you so much, Ansley, for sharing your heartfelt experience with your cherished dogs. We truly appreciate your trust and are honored to support a family thatел ала commitment to your pets’ happiness and safety on the road with you.
Quiero agradecerles por tener esta ayuda para las mascotas y sus amigos de vida
Muchas gracias, Luz, por tus palabras. Nos alegra poder apoyarte en el cuidado de quienes tanto queremos y estamos aquí para seguir ofreciendo la mejor ayuda cuando nos necesites.
The process for receiving my ESA approval was easy and quick. I have been looking into the ESA process for some time and the one thing that kept me from moving forward was how time consuming other services made this process I'm so glad I was able to finally apply for my ESA approval and to also get approved so quickly.
Thank you so much for sharing your experience, Lauren! We're glad to hear the process was smooth and timely for you, making it easier to get your ESA approval. If you ever need any further assistance, we're here to help!
After I started the process someone reached out to me offering any help and answers to any concerns that I had. Documents that I desperately needed were received in a timely manner, faster than I thought I would receive them. So worth it especially if you need your furbaby like I do.
Thank you, DJ, for sharing your experience and letting us know the prompt support made a difference. We truly appreciate your trust and are grateful to be part of the care you provide for your furbaby. It means a lot to us to be able to help when it matters most.
Website is very clear and easy to use. They walk you through all of the steps on how to do it, and are very thorough with the instructions and expectations.
Thank you so much, Karisa, for sharing your positive experience with the website. We're happy to know the instructions and walkthrough made everything clear and easy for you—your ease and confidence truly matter to us.
It was so quick and simple. They even kept up with my follow up emails which was super helpful. Overall a wonderful experience with them!
Hi Chloe, thank you for sharing your thoughts and for highlighting what you appreciated in your experience with us. We're glad to hear that our team could provide prompt support and assist with your follow-up efficiently. Please don't hesitate to reach out if you need any further help in the future!
SupportPets has been the absolute best! I love how helpful they are. I haven't had any issues and I love that they have 24/7 support. I would recommend this service to anyone in need of it.
Thank you, Rocio, for your kind words and taking the time to share your experience. We're glad to hear our 24/7 support has been helpful—your recommendation means a lot to us! Please don’t hesitate to reach out anytime you need us.
I needed a ESA certificate for my pet from a qualified professional very quickly to move into a new home and it was provided easily with no stress!
Thank you, Lindsey, for sharing your experience. We’re glad to hear the ESA certificate process was smooth and timely for you and your pet—it’s always our goal to make things stress-free during important moments. If you ever need anything else, we’re here to help!
Very use friendly site. Letter came earlier than expected…within 24 hours. Best service especially when I had an issue with error messages on my account
Thank you so much for your kind words and feedback, Candice! We’re glad to hear the quick delivery and our support helped resolve the account error efficiently. Please don’t hesitate to reach out if you ever need assistance again—we’re here to make every experience smooth and speedy.
This process was easy and fast. I loved that it didn't take several days or hours. I liked that it let you know if you were approved or not.
Thank you, Erica, for sharing your experience. We're glad the process was quick and clear for you, and we appreciate your feedback as it helps us improve continually. We look forward to serving you again in the future.
I have been renewing for the past couple of years and everyone at this company is excellent. They provide me with a service that is wonderful for me and my pets..
Hi Daniel,
We’re so glad to hear you’ve continued renewing with us and that our team has provided you with great service over the years. It’s wonderful to know your ESA letters have helped you and your pets. Thank you for your kind words and for being part of the Support Pets family!
I used your service to have my cats declared as my Emotional Support Animals because I'm in a tough spot with my landlord and she is talking about evicting me. I suffer from depression and anxiety and I am a bit of a loner. My job forces me to be friendly with other people but I choose to live alone with my cats and spend my time with them. When I come back to work on Mondays, I feel like I'm ready to be with people again. Thank you so much for making this process easy and painless. By answering a few standard questions, I am able to live with my pets worry-free.
Hi Jessie,
We’re truly glad to hear that your ESA cats bring you comfort and stability, and that our process helped make things easier with your landlord. It’s wonderful that they give you the peace of mind you need at home so you can feel ready for the week ahead. Thank you for trusting Support Pets to help you continue living happily with them.
This was such an easy and smooth process! I received everything that I needed to register my dog in less than 24 hours! I have all the necessary paperwork with options to add more things if needed.
Hi Nicole,
We’re glad to hear how simple and smooth the process was for you! It’s great that you received everything quickly and have what you need for your dog. We’re happy to have made it easy for you to get the support you deserve.
La verdad todo fue fácil rápido muy buena experiencia muy agradecida
Hola Araceli,
Nos alegra mucho saber que tu experiencia fue fácil, rápida y positiva. Gracias por confiar en nosotros y por las recomendaciones que ayudan a más personas a obtener el apoyo que necesitan con sus mascotas de apoyo emocional.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ellen,
We’re so glad the process was simple for you and that you can move forward with confidence as you search for housing with Phoebe and Rachel. It’s wonderful to hear how much they mean to you.