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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The experience was very quick and very easy, it took very little time at all.
It was very easy to process and now I feel better knowing my dog will be everywhere with me.
Hello Lori,
Our pleasure! Thank you so much for the positive feedback!
It was very easy to fill out all the required information and approval was quick!
Hello Hayun,
Our pleasure! We look forward to continuing to provide you with great service.
I was little skeptical about applying for ESA letter in general, but then as I followed the steps and answered questions about this process, I was happy that I went through this offering, within next couple of days got the approval letter.
Hi Kiran,
Our pleasure! It’s great to see that you’ve had a positive experience with us.
Seamless process. Took me 10 minutes to fill out and had my documentation same day
Hello Justin,
Our pleasure! We’re happy to know our service has been beneficial for you.
Very happy with the support, having our dog provided the paperwork he needs to be with me in most areas is super helpful. Thank you
Hi Jenny,
Our pleasure! It’s always a joy to know we’ve made a difference for you.
It was very quick and easy to apply. It didn't take long to get approved (24 hrs for me). Now I know I can take my support animal with me everywhere I go.
Hello Nettie,
Our pleasure! Thanks for your kind words!
I received 3 forms is that it? I want to make sure I received everything
Hi Amaris,
To make sure you’ve received everything, please check your confirmation email for details on what was included in your order. If you’re unsure or feel something is missing, feel free to reach out to our support team at [email protected], and we’ll be happy to assist you.
Each year this has been a great experience. The app is easy to use and the customer service is great. They respond quickly and offer the help you need to be satisfied with your ESA animal. I would have to say it has been great to work with everyone here.
Easy to do! Just a simple survey and small fee. Very pleased with my experience.
Hello Kenneth,
Our pleasure! Your satisfaction is what we strive for every day.
Just moved to a new apartment. Was able to use to bypass pet fees.
Hello Brenda,
Our pleasure! It’s rewarding to know that we’re providing real value.
Very good experience. Now I can take my little guy every place with me. Well worth it!
Hello Tina,
Our pleasure! We’re so happy to know our service has been helpful to you.
This was my first time using Support Pets. It was a smooth, convenient and easy process. They were very helpful in making sure I understood how it works and what comes with the service.
Hello Leslie,
Our pleasure! Your experience matters to us, and we’re glad it’s been positive.
The whole process was a lot easier than I thought it would be. I wish I had done this years ago.
Hello Sherrie,
Our pleasure! We’re so glad we could meet your expectations. Thanks for sharing your feedback!
Hi Brenda,
Our pleasure! It’s great to know we made a positive impact. Thanks for your support!
Thank you for following up with my questions and specific information I needed for my apartments. I was a little nervous at first, but so far customer support was fast and helpful.
Hello Yarelis,
Our pleasure! We love hearing that you’re happy with our service. Thanks for letting us know!
Such an easy and great experience and got my document very quickly.
Hi Isabella,
Our pleasure! Your kind words really made our day. Thanks for being part of our community!
The Doctor any Joey are Special BREED. Really Care about you your Fur Baby.Thank you
Sincerely Michelle Beal
Very unhappy. Tag and plastic card are not very attractive. Card, Very boring. We go back to my other company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
Our pleasure! Your feedback keeps us inspired to keep improving.