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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I needed to register my pet asap so she could stay living with me & this was a super easy & faster process than I originally expected.
While I'm happy with the unexpectedly fast fulfillment of my order, the process is confusing because customers are constantly asked to upgrade, or order things they really don't need (like a Certificate, which supposedly comes with a "free" tag and something else). The ESA letter will suffice as proof an animal is ESA certified. Lastly, you send way too many emails. I was literally bombarded with them almost immediately after my order. For clarity, I'm referring to emails trying to get me to purchase add-on services or products, not the email confirming my order and delivery info.
The only reason I purchased this ESA registration is bc I'm trying to buy a home and my dog is above the HOA's pet weight limit. So I'm hoping this will be enough to grant her an exemption.
In summary, I appreciate getting the ESA docs within hours, not 2 business days considering it was a Friday evening when I ordered. The daily emails are annoying, however.
Hi Natalie,
We’re glad to hear your order was fulfilled quickly and that you received your ESA documents right away. We appreciate your honest feedback about the ordering process and emails — we’ll make sure your comments are shared so we can continue improving the experience. Thank you for choosing Support Pets, and we’re happy we could help you and your dog stay together as you move into your new home.
I was so sad and depressed during my postpone recovery and is so used to having my cat around. Helped me so much mentally spiritually and physically to get the results that I really needed for my cat and I will recommend.
Hi Jasmine,
We’re truly happy to hear how much your cat has helped you through your recovery and that your ESA letter brought you peace of mind. It’s wonderful to know you feel supported and that your experience with us made such a positive impact. Thank you for recommending Support Pets!
You guys responded very quickly and I'm proud to say this is my second year of using support pets a friend recommended you to me and I've been happy ever since
Renae, thank you so much for your continued trust and thoughtful recommendation—it means the world to us. We're delighted to hear our quick support made a difference for you again this year, and we look forward to caring for your pet’s needs for many years to come!
ESA documents were promptly sent to my email within 24 hours of requesting. My dog is now able to come with me almost anywhere, and thank goodness!
Emma, we're happy to hear how quickly you received the ESA documents and that your furry companion is now joining you more freely. Your positive feedback means a lot to us, and we look forward to continuing to support you both whenever you need.
I got my documents but thats really all. The ad makes it seem like you pay 99 and get all these perks. Thats just for the basic stuff approved docs, a pet handle training course(NOT ESA PET TRAINING $400 but you can 50% off), 1 month of vet access, and free first year renewal. Everything else including gear is priced as a additional cost not included with the $99 deal as advertised.
Hi Patricia,
We appreciate your feedback. Our goal is always to make the ESA process clear and affordable for everyone. The $99 option includes the essentials — your evaluation and approved ESA documentation — while accessories and additional services are optional add-ons. We’re glad you received your official documents and thank you for choosing Support Pets.
Most days are difficult to manage without my Dayzee, I tend to not leave the house unless she can be by my side. This process has made a difference in our world. She can now accompany in most situations and together we can experience life again.
Marna, thank you for sharing your heartfelt story – it means so much to know we could help bring Dayzee’s companionship into more parts of your life. We’re honored to support Trips where taking every step together counts, and are always here if you need us along the way.
I explained that I was needing to get an ESA letter for my new landlord quickly, and they were able to assist me in a timely manner. Service was speedy and effective.
Adriana, thank you for sharing your experience with us. We're glad we could assist you promptly and hope to support you with any future needs while ensuring the same speedy and effective service. Feel free to reach out anytime!
I thought I would have to jump through hoops to get my letter but it was there within a day. Now when I move the land lord will accept my miracle and I'm so happy about it
Thank you, Kimberly, for sharing your experience. We’re so glad the process was quick and hassle-free when you needed it most. Your happiness means a lot to us, and we’re here to support you anytime!
I appreciate all the help to make my baby esa approved
RĂ¡pida eficaz y amena muy buen servicio y necesario
Hola Paloma,
Gracias por compartir tu experiencia tan positiva. Nos alegra saber que encontraste nuestro servicio rĂ¡pido, eficaz y agradable. Apreciamos mucho tu confianza en Support Pets.
The process was smooth and really excited for my dog to have the proper documentation so I can travel with her no hassle. I don't like the idea of paying each year to renew a letter for my dog to remain by my side. However, this will have to be a financial sacrifice. I do think the amount of emails before the ESA documents are lot too. Overall, I'm satisfied!
Thank you so much, Storm, for your thoughtful feedback and for being such a valued customer. We're happy the process was smooth and that you and your dog are set for travel, and we truly appreciate your openness about the improvements you’d like to see. Your trust means a lot, and we're always here to support you both!
I have been with ESA since I have had my dog Samantha. I have never had a problem with being able to take Samantha with me. I have not flown with her yet.
Thank you for sharing your experience, Michelle. We're glad to hear Samatha’s travel preparations have been smooth so far, and we're here to support you whenever you decide to take her on a flight. Please feel free to reach out with any questions or needs along the way!
Wish I could login to keep track of history.
Easy screening process and overall great experience in securing our girls ESA documentation. It's wonderful to know we can take her anywhere with full confidence.
Hi Janie,
We’re so glad to hear you had a great experience and feel confident with your ESA documentation! Just a quick note — Emotional Support Animals are protected for housing purposes under the Fair Housing Act, but they don’t have the same public access rights as service animals.
I submitted my case on a Sunday evening and by the next day (Monday mid-morning), I had received approval and my ESA documents delivered. The process is easy and quick! But I was just so disappointed that at every turn you are sold something more. Yuck. Two stars less from me about this. I mean, I get it. They likely make the most money from upselling on add-ons but still, it was a bit much. As long as you can say no, you'll be fine! Highly recommend this service otherwise!
Hi Aaron, thanks for sharing your experience and for recommending us—that quick approval turnaround is something we pride ourselves on. I’m sorry the upselling felt too pushy; we want to help customers see all options without overwhelming them, so your feedback is really valuable as we work on improving this balance. Always feel free to say no, and let us know if we can do anything else to make your next visit better!
My overall experience has been fantastic! My landlord excepted your verification letter without any problems. It worked out beautifully!
Thanks so much, Kathryn! We’re glad the verification letter worked out smoothly for you. If there’s ever anything else you need, just reach out—we’d love to help.
My dogs have helped me and continue to help me with difficult times and obstacles. Thank you for helping to make that happen.
Cheryl, thank you for sharing how much your dogs mean to you and allowing us to be a part of their journey. We're committed to supporting you both through the ups and downs, so please don’t hesitate to reach out if there’s anything else we can do to help.
I went through all the info i needed to provide and got a respone that it was completed and approved later that same day the price is a bit much but it was sort of expected
Hi Kyla,
We’re so glad to hear your process was quick and smooth — that’s wonderful! We truly appreciate your feedback and are happy you chose Support Pets.
This business did a really good job on making this progress quick as possible. Within two days i have my approved ESA documents and shipping information for the vest and everything that comes with the kit. Will use in the future if i need to do it for another dog!
Grylee, thank you for sharing your experience. We’re glad the ESA process was smooth and timely for you, and we look forward to supporting you when the time comes for your next furry friend's kits. Your confidence means a lot to us!
Im waiting to see if my apartment complex accepts the letter for full review. I can say its fairly easy and the turnaround tome was fast. Support team has been great so far. Next step is if this is accepted.
Hi Lisa, thanks so much for sharing your experience! We’re glad the process was easy and our support team could assist quickly. Hoping the letter works out smoothly; feel free to reach out if you need anything else along the way.
Did not get Sky's documents etc till today were due to arrive 10/27 I had cancelled our membership because no one answered my Emails since it has arrived I'll keep it I'll check my credit card not sure if you got paid
Andi, we sincerely apologize for the delay and difficulty you experienced in receiving Sky’s documents and being unable to reach us promptly by email. Providing timely support and clear communication before losing trust is important, and this feedback encourages us to improve. Please feel free to reach out directly so we can confidently address your question about payment and assist you moving forward.
Seems a little expensive but ok since I need Sky with me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi LeiLani,
We’re so happy to hear that the process was quick and easy for you and that you were able to keep your pet living with you. It’s wonderful that your friend referred you, and we’re glad we could help make everything simple and stress-free.