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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Im waiting to see if my apartment complex accepts the letter for full review. I can say its fairly easy and the turnaround tome was fast. Support team has been great so far. Next step is if this is accepted.
Did not get Sky's documents etc till today were due to arrive 10/27 I had cancelled our membership because no one answered my Emails since it has arrived I'll keep it I'll check my credit card not sure if you got paid
Andi, we sincerely apologize for the delay and difficulty you experienced in receiving Sky’s documents and being unable to reach us promptly by email. Providing timely support and clear communication before losing trust is important, and this feedback encourages us to improve. Please feel free to reach out directly so we can confidently address your question about payment and assist you moving forward.
Seems a little expensive but ok since I need Sky with me
Very quick, smooth process. Greatly appreciated since we need this for our apartment complex who is not so understanding. Thank you for making this process easy.
Hi Brianna,
We’re so glad to hear your renewal process went smoothly and that we could make things easier for you and your pets. Thank you for trusting us again this year!
They were very professional in handling sensitive personal circumstances. The process was very easy and I didn't feel judged or ashamed.
Deborah, thank you for sharing your experience with such thoughtful words. We're truly glad to hear that our approach helped you feel comfortable and supported Throughout every step. It means a lot that you felt no judgment, and we're here whenever you need us next.
Everything was so days and easy! I completed the forms and need it ASAP because im moving within the week, and they made sure to email me every step there was to do, and made sure i got all the documents.
Hi there,
We’re so happy to hear that you had such a smooth and speedy experience! Our team is always glad to help make the process fast and easy — especially when timing matters most. Thank you for trusting Support Pets again!
My experience with Support Pets getting my ESA documents for my two soul dogs was easy and quick. No problems at all and I truly appreciate this chance to protect the ones I love so dearly. Thanks so much guys! Yall ROCK!
Hi Catherine,
We’re so happy to hear that everything went smoothly and that you had such a positive experience with our team! Your two soul dogs sound wonderful, and we’re glad we could help you protect them. Thank you for trusting us!
Great experience. Easy access to make your life easier. I do think that it's something that will definitely help me, that I never thought to do before, until now. Thank you!
Hi Carol Ann,
We’re so glad to hear that your experience was great and that you found the process easy to use and beneficial! Thank you for sharing such thoughtful words.
My experience with Support Pets was very smooth and professional. The process was simple, communication was clear, and I received my ESA letter quickly.
We’re so glad to hear your experience was smooth and professional! Thank you for recognizing our reliability and for trusting Support Pets to help with your ESA needs.
The process was easy & simple. One thing would be to show the total price at checkout. It wouldn't show me how much it was with fees & everything. I couldn't find my documents to download pdf but everything else was great!
Hi Samayia, thanks so much for your positive feedback and valuable suggestions—making pricing information clearer and easier document access is a priority for us. We're glad the process was smooth and appreciate you sharing insight to help us improve and serve you even better!
Before I joined Support Pets I always had issues with getting my little Tucker into certain places, but now with my card and his tags I'm able to take him every where I go.
Thanks so much for sharing your experience, Maria! We're thrilled to hear that Tucker and you are enjoying the ease and freedom our service provides. Looking forward to supporting you both along the way!
This was so helpful for me and my fur babies they mean everything to me and now I can take them with me wherever I go with no problem
Hi Nyasia,
We’re so happy to hear how much your ESA companions mean to you and that the process was helpful! Emotional Support Animals bring so much comfort and peace to their owners.
¡Muchas gracias!
Nos alegra saber que todo fue rápido y salió bien. Si necesitas cualquier ayuda adicional, nuestro equipo de atención al cliente está siempre disponible para asistirte.
My pet and cat Winston is able to call me and keep my disability in check. I was having difficulty getting this accepted, but the ESA has made it acceptable and all areas of my life to have Winston with me at all times. Thank you.
Hi James,
We’re so glad to hear Winston has been such a wonderful source of support for you. It’s great knowing your ESA letter is helping make things easier and more stable in your daily life.
I highly recommend Support Pers for the ease and quick completion of obtaining support documents. They are very informative and guide you each step to make the correct decision. Well worth the price of admission.
Thank you so much for your kind words! We're glad to hear the process was clear and helpful for your needs. We look forward to continuing to provide the support and guidance you're counting on in the future.
The set up process was easy and questionaire to determine eligibility was very detailed. I quickly received the documents and no longer have to worry about where I go with my cat Spot.
Hi Chance, we're glad to hear the process was smooth and that Patti is all set with the ESA certificate. If you ever have questions or need assistance in the future, please don't hesitate to reach out—we're here to help keep things easy for you both!
What an amazing this to find persons help us enjoy the journey and company of our loving pets whom are part of our family.
Thank You!
It is a pleasure to hear that!
Enjoy every second with your ESA
Thanks for your trust and support
I want to express my heartfelt thanks to SupportPets for the prompt and professional service I received. From the moment I began the process, everything was clear, efficient, and handled with genuine care.
I recently received my official documentation confirming that Kiwi, my Maltipoo, is recognized as my Emotional Support Animal. The paperwork was thorough, beautifully prepared, and arrived exactly as promised. This means a great deal to me, as Kiwi provides tremendous comfort and companionship in my daily life and travels.
I'm deeply grateful to ESA for their kindness, professionalism, and attention to detail throughout the process. I highly recommend their service to anyone seeking legitimate and compassionate support for their emotional well-being.
— Vivien H.
Hi Vivien,
Thank you so much for your wonderful feedback! We’re happy to hear that Kiwi is bringing you so much comfort and that your experience with us was smooth and positive from start to finish. We truly appreciate your kind words and recommendation.
Very wonderful to know someone cares
We are so happy to hear that, Vanessa. Thanks for sharing and enjoy the best of life with your ESA
Thanks for your trust and support
It was easy to apply for ESA documentation and to get approved. However, you're required to watch a RIDICULOUSLY long marketing video (2+ hours) just to access your documents, and then you get absoutely peppered with marketing emails trying to get you to buy additional products. I would not go through this company again, specifically as a result of being forced to endure the hours-long video in order to access my documents. Who has time for that?!
Hi Tori, thank you for sharing your experience honestly—your time and comfort really matter to us. We're sorry the video felt excessive and invasive; we're reviewing ways to make getting your documents quicker and less redirective because clear access without hassle is what you deserve. We appreciate your feedback as it helps us improve and earn support, not wearaway it.
For me being human I would keep it nice and short to say speechless... response back was on time quicker than I expected there was an issue with my order that I mistake had ordered two things by mistake and I explained and I provided all the info that they asked for and I was refunded sooner than what the pre recorded thing said. Great great great. And I'm from the hood so you don't think I'm A. I... lol.
Thank you so much for your kind words, Danac! We're committed to making every experience hassle-free and timely, and it’s wonderful to hear we hit the mark. Your trust means a lot to us, and we look forward to supporting you—and your pets—anytime.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa, thanks so much for sharing your experience! We’re glad the process was easy and our support team could assist quickly. Hoping the letter works out smoothly; feel free to reach out if you need anything else along the way.