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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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For me being human I would keep it nice and short to say speechless... response back was on time quicker than I expected there was an issue with my order that I mistake had ordered two things by mistake and I explained and I provided all the info that they asked for and I was refunded sooner than what the pre recorded thing said. Great great great. And I'm from the hood so you don't think I'm A. I... lol.
I have 2 dogs and both are my buddies and help me with my dementia and being anxious whether at home or traveling with my wife. My dementia is really scary but I know they will never let me be alone
Hi Irvin! That’s so touching—your dogs sound like incredible companions. You can include your second dog at no extra charge; just reach out to our support team at [email protected] or through supportpets.com, and they’ll help you with that. Count on us!
The experience was a breeze. With a few clicks of what I have been experiencing emotionally, I was able to get my pet certified.
Thank you, Daniel, for taking the time to share your experience. We're glad to hear the process felt seamless and that we could help you so easily. It's kind words from pet lovers like you that keep us motivated!
Super fast and easy 👌 😌
Hi there! Thank you for sharing your honest thoughts with us. We completely understand how important your pet’s health is, and we’re here if you ever have questions or need support along the way. Count on us
The process was super easy and it was super fast. It said 24-48 hours and it wasn't even a full day. A lady was texting me through the process as well in case I needed anything. The whole process was great and fast!
Tavyn, thank you for taking the time to share your experience. We're thrilled to hear that the process was quick and smooth, and our team stayed in touch to support you along the way. Your trust means a lot to us, and we're here whenever you need anything for your furry family member.
A little confused, I didn't get a call from a dr for my esa letter. I don't know what you sent was enough for the apartment complex I'm trying to rent in. They need a dr note saying why I'm approved for esa pets
Thank you for your feedback, Sarah. We apologize for any confusion and encourage you to reach out directly so we can ensure all necessary documentation meets your apartment complex’s requirements. We appreciate the opportunity to continue supporting you and your needs.
Process was super simple and direct, only thing I didn't like was that you select have to select cat vs dog, and then are required to input a dog breed into a drop down menu. I only have a cat, and I don't love that on official documents it refers to him as a "Cat (chihuahua)" besides that process is easy and I really appreciated the ease of use.
Hi Kenzie,
We’re so glad you found the process easy and convenient! We really appreciate your feedback about the pet selection — it helps us improve the experience for everyone. Thank you for choosing Support Pets and for trusting us to help with your ESA needs.
This process was super quick, and very informative! I'm definitely telling others about how easy it is! I really appreciate all the tips and suggestions as well! Super helpful all around!
Amber, we’re so happy to hear that your experience был quick, informative, and helpful! Thank you for spreading the word and trusting us with your pet’s care—your support means the world to us.
Very easy and the support staff gets back with you very quickly.
Hi there!
We’re so glad to hear the process was easy for you! It’s great that you stood your ground and knew your rights. Being informed makes all the difference.
Thank you for sharing your experience with us!
I need a quick update/renewal certificate for Tia Marie, my Russian Blue Feline. Support Pets was immediate with their response for certification and additional services. I'm more than appreciative for this valuable service of professional customer service. Linda Yeatts
Tia Marie's Human
Thank you so much, Linda, for sharing your kind words about the support you received with Tia Marie’s certification. It means a lot to know our quick and professional service made a difference for you both. We're always here if you need anything else!
Timely turn around on getting documents - as stated within 48 hours. Was actually less than 48 hours. Very satisfied. Would recommend to everyone! THANK YOU!
After I got my first letters, I requested a second animal to be added. It was completed and emailed to me with the revision within 2 hours. Can't ask for anything more!
Hi Johanna,
We’re happy to hear how smooth and quick your experience was! It’s great to know your documents arrived even faster than expected and that adding your second pet was handled so efficiently. Thank you for recommending us and for being part of the Support Pets family!
I had problems every step of the way. I had to go through the questionnaire five times. I wrote the essay three times. When I called Customer Service they went out of their way to help me. And I needed a lot of help. They were there with me every step of the way and I can't tell you how much I appreciated that.
Thank you so much for sharing your experience, Teresa. We're truly glad our team could support you through every step and make what was a challenging process a bit easier. Your kind words motivate us to keep providing the care and attention familiars deserve.
I feel that my approval for my ESA was very fast and efficient. The only thing I wish could improve is that I wish that the digital ID was able to have a photo of my ESA.
Hi Natalie, thank you for sharing your experience and highlighting the speedy approval process—we’re glad it went smoothly for you. We appreciate your suggestion about adding a photo to the digital ID and will certainly consider how we can improve this feature in the future. Looking forward to supporting you and your ESA again soon!
Having my pet is so important to me and I am glad this process is fast and easy. I also feel like someone cares about my emotional problems to help me keep my pet. Thank you
Thank you, Octaviano, for sharing your thoughtful feedback. We're glad to hear the process felt fast and supportive, and we appreciate the opportunity to care not only for pets but also for harder matters between visits. We look forward to continuing to support you and your pet in any way we can.
Lo mejor de lo mejor simplemente muy facil
Gracias, Gustavo, por tus amables palabras y comentarios positivos. Nos alegra saber que todo te resultó fácil y agradable. ¡Esperamos seguir brindándote el mejor servicio posible para ti y tus mascotas!
A radio buttons checklist would be customer friendly when requesting ESA review presenting an option to check radio buttons of items interested in purchasing once approved would be nice with the initial review to reduce the amount of emails that the customer receives after approval. The number of emails were overwhelming and a bit confusing and radio buttons at the beginning of the process would customize the experience from the start once approved, the customized radio button checklist would be the email sent to the customer for them to verify those of the items that they wanted with individual prices instead of package deals that include items that the customer may not want
Hi Cheri,
Thank you so much for sharing your thoughtful feedback. We truly appreciate your suggestion about adding a radio-button checklist to simplify the ordering process and reduce follow-up emails. That’s a great idea, and we’ll be sure to share it with our team for review.
We’re also glad our message reached you and that you took the time to explore what we offer. Your input helps us continue improving how we serve our community.
El servicio y la atención fueron increÃbles, siempre estuvieron pendientes, me mandaron todos los documentos y ya está en camino el certificado de perro de apoyo y las cosas de mi perro, excelente servicio 💗
Hola Marena,
¡Qué alegrÃa leer tu comentario! Nos encanta saber que tuviste una experiencia tan positiva y que ya tienes todo listo para tu perrito de apoyo. Gracias por confiar en nosotros y por tus palabras tan amables.
The entire process was simple, fast and very affordable. In less than 24 hours all of my worries melted away thanks to Support Pets! My dog is my life and without her I truly couldn't get out of bed some days so when I found myself on a time crunch needing to find housing I was so terrified that I wouldn't be able to take my furbaby with me. Thanks to Support Pets I was able to prove that my dog is my official ESA…she now has the paperwork to prove it. I was able to qualify for housing and my furbaby can be with me where she belongs! Thank you from the bottom of my heart Support Pets!
Sandra, thank you so much for such a heartfelt and uplifting review. We’re truly honored to have helped bring you peace of mind and kept you close with your beloved fur baby when it mattered most. Your kind words mean the world to us!
10! 10! 10! 10! 10! 10! 10! 10! 10!
Thank you so much, Danielle, for taking the time to share your thoughts with such enthusiasm. We truly appreciate your feedback and look forward to continuing to provide great service for you and your pets. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out!
I'm hoping it's legit. Never have I done this before but hope I am able to experience life with my puppies who mean everything to me and will be helping me through some really difficult times. I hope to bring them just as much happiness if not more
Thank you, Gwendolyn, for your thoughtful words. We’re grateful to support you and your puppies on this journey and are here to help anytime you need guidance or support. Looking forward to being part of many happy moments ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Danac! We're committed to making every experience hassle-free and timely, and it’s wonderful to hear we hit the mark. Your trust means a lot to us, and we look forward to supporting you—and your pets—anytime.