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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I had problems every step of the way. I had to go through the questionnaire five times. I wrote the essay three times. When I called Customer Service they went out of their way to help me. And I needed a lot of help. They were there with me every step of the way and I can't tell you how much I appreciated that.
I feel that my approval for my ESA was very fast and efficient. The only thing I wish could improve is that I wish that the digital ID was able to have a photo of my ESA.
Hi Natalie, thank you for sharing your experience and highlighting the speedy approval process—we’re glad it went smoothly for you. We appreciate your suggestion about adding a photo to the digital ID and will certainly consider how we can improve this feature in the future. Looking forward to supporting you and your ESA again soon!
Having my pet is so important to me and I am glad this process is fast and easy. I also feel like someone cares about my emotional problems to help me keep my pet. Thank you
Thank you, Octaviano, for sharing your thoughtful feedback. We're glad to hear the process felt fast and supportive, and we appreciate the opportunity to care not only for pets but also for harder matters between visits. We look forward to continuing to support you and your pet in any way we can.
Lo mejor de lo mejor simplemente muy facil
Gracias, Gustavo, por tus amables palabras y comentarios positivos. Nos alegra saber que todo te resultó fácil y agradable. ¡Esperamos seguir brindándote el mejor servicio posible para ti y tus mascotas!
A radio buttons checklist would be customer friendly when requesting ESA review presenting an option to check radio buttons of items interested in purchasing once approved would be nice with the initial review to reduce the amount of emails that the customer receives after approval. The number of emails were overwhelming and a bit confusing and radio buttons at the beginning of the process would customize the experience from the start once approved, the customized radio button checklist would be the email sent to the customer for them to verify those of the items that they wanted with individual prices instead of package deals that include items that the customer may not want
Hi Cheri,
Thank you so much for sharing your thoughtful feedback. We truly appreciate your suggestion about adding a radio-button checklist to simplify the ordering process and reduce follow-up emails. That’s a great idea, and we’ll be sure to share it with our team for review.
We’re also glad our message reached you and that you took the time to explore what we offer. Your input helps us continue improving how we serve our community.
El servicio y la atención fueron increíbles, siempre estuvieron pendientes, me mandaron todos los documentos y ya está en camino el certificado de perro de apoyo y las cosas de mi perro, excelente servicio 💗
Hola Marena,
¡Qué alegría leer tu comentario! Nos encanta saber que tuviste una experiencia tan positiva y que ya tienes todo listo para tu perrito de apoyo. Gracias por confiar en nosotros y por tus palabras tan amables.
The entire process was simple, fast and very affordable. In less than 24 hours all of my worries melted away thanks to Support Pets! My dog is my life and without her I truly couldn't get out of bed some days so when I found myself on a time crunch needing to find housing I was so terrified that I wouldn't be able to take my furbaby with me. Thanks to Support Pets I was able to prove that my dog is my official ESA…she now has the paperwork to prove it. I was able to qualify for housing and my furbaby can be with me where she belongs! Thank you from the bottom of my heart Support Pets!
Sandra, thank you so much for such a heartfelt and uplifting review. We’re truly honored to have helped bring you peace of mind and kept you close with your beloved fur baby when it mattered most. Your kind words mean the world to us!
10! 10! 10! 10! 10! 10! 10! 10! 10!
Thank you so much, Danielle, for taking the time to share your thoughts with such enthusiasm. We truly appreciate your feedback and look forward to continuing to provide great service for you and your pets. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out!
I'm hoping it's legit. Never have I done this before but hope I am able to experience life with my puppies who mean everything to me and will be helping me through some really difficult times. I hope to bring them just as much happiness if not more
Thank you, Gwendolyn, for your thoughtful words. We’re grateful to support you and your puppies on this journey and are here to help anytime you need guidance or support. Looking forward to being part of many happy moments ahead!
This was my second time being apart of this family of Support Pet and it has been amazing. Fast, efficient and reliable service. Thank you
Thank you, Tiffanye, for being a valued part of our family and for your kind words. We're delighted to hear our service continues to meet your expectations, and we look forward to supporting you and your pets for many years to come.
We were surprised by how fast and efficient the process was! Looking forward to having our ESA live with us without extra pet fees
Hi Andrea,
We’re so happy to hear that you found the process fast and efficient. That’s exactly what we strive for — making it simple for people to live with their Emotional Support Animals without extra housing fees. Thank you for choosing Support Pets.
Thank you for helping me get my "Faith" ESA documented. My best and most loyal friend. I travel for my job and she is the only constant "LOVE" I have. Your service were quick and easy instructions to follow through out.
Bec, we’re truly grateful for your kind words and so glad to have helped Sage with your important paperwork. Thank you for trusting us to support such a special bond—wishing you both many safe and happy travels!
I have 2 dogs that help with my anxiety and make me feel calm while I work from home. This was quick and easy to complete. Excellent service! Highly recommend
Hi Anne,
Thank you so much for the wonderful feedback! We’re so glad to hear your experience was quick and easy, and that your two dogs bring you calm and comfort while you work. That’s exactly what Emotional Support Animals are all about. We truly appreciate your recommendation!
Easiest, most convenient, and direct process. Very thorough and well organized! Would recommend to everyone interested in getting their pets ESA certified.
Cam, thank you for taking the time to share your experience. We’re glad to hear the process felt smooth and thorough, and it means a lot that you’d recommend us. Your pets must be lucky to have someone so thoughtful in their corner!
It was very clear to request the ESA document, but was not clear the cost part... when i was selecting which option i wanted, i thought that only 99 USD was the total cost, but then i got a charge of 87 USD in my credit card
Gustavo, thank you for taking the time to share your feedback and for appreciating the site’s ease of use. We’re sorry the pricing details weren’t as clear as they should be, and we truly value your insight to help us improve transparency moving forward. Please reach out anytime directly so we can assist with any billing questions or concerns.
I continue to choose this service simply because for one they give continuous reminders which is always good for me, because I can't remember anything, they make sure that Chevy stays certified.And of course, i'm able to have chevy at home with me in my apartment that has a very strict, no animal's policy. For someone like me, this process has been very simple And i've always been able to get immediate responses with any questions that i've had in the past.
Thank you, Teresa, for your kind words and continued trust in our service. We’re delighted to hear that staying on top of Chevy’s care has been easy and that we’ve been able to support both you and Chevy whenever needed. Your satisfaction means everything to us.
I have to wait to see if my landlord approves the document to provide a review, but the initial process was very easy. Thanks
Hi Graciela,
Thank you for sharing your experience! We’re happy to hear the process was fast and easy for you. Your landlord should review your ESA letter under the Fair Housing Act, which protects qualified individuals’ right to live with their Emotional Support Animal. We hope everything goes smoothly for you and your pet!
I am having a difficult time getting my ESA approved with my property manager. She is requesting to speak with someone and has yet been able to. I tried calling and there was an option to leave a voicemail, but not a single point of contact. This almost feels like a scam, or I wasted my money on these documents. I am feeling discouraged and a little upset. I have sent emails that are not getting responded to as well.
Hello BJ! We’re very sorry for the frustration you’re experiencing. For assistance, please email us directly at [email protected] or visit our website where you can chat live with our team at www.supportpets.com. We appreciate your patience and are here to help.
The survey that I filled out when applying for the ESA enlightened me on facts I was not aware of. Including the laws might change, fees being waived etc.
Thank you, Hannah, for sharing your thoughtful feedback. We're glad the survey provided valuable information and helped clarify important details. We appreciate your trust and look forward to continuing to support you in the future.
I've been with Support Pets for a few years now. If you're looking for a company to help get your pets ready to with you on vacations, store, etc. please give support pets a try you won't be disappointed.
Hi Sybil,
We truly appreciate your continued trust and kind words! It means so much to know you’ve been with us for years and are happy with our service. Thank you for being part of the Support Pets family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience, Teresa. We're truly glad our team could support you through every step and make what was a challenging process a bit easier. Your kind words motivate us to keep providing the care and attention familiars deserve.