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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I have been working through support pets for 3 years now. I love being able to have my baby with me when I really need him. This company makes it easy and worry free.
Thank you for being so responsive and helping me with my concerns and questions.
I have received a lot of information and feel good about my experience so far.
Wendi, thank you for sharing your experience so positively. We’re truly glad that our thorough and responsive support has been helpful in addressing your concerns and questions. Your confidence means a lot to us as we continue to strive for excellent care.
It's basically a simple process to get your pet registered as an Emotional Support Animal. Be truthful with the questions you are asked because that could lead you to unnecessary problems down the road. I am very pleased with Support Pets. I look forward to my pet and my companion being by my side to handle and situation I run into.
Hi Jay,
We’re so glad to hear you had a great experience! Thank you for your trust and kind words — it means a lot to us. We’re happy your companion can now be there to support you wherever life takes you.
It was very easy and fast. In times like this i needed a win, thanks to support pets im able to keep the one thing keeping me going.
Thank you so much, Lorelei, for sharing your experience. We're truly glad we could make things easier and help support what matters most to you during this time. Your trust means everything to us.
I appreciate the renewal notices I received so my two Pekes would be covered with their ESA documents.
We will be traveling via air at Thanksgiving and Christmastime with the girls. I also ordered ESA jackets for them. Though, last year, we didn't have any trouble with the airlines, I thought it might be good to have them decked out in the proper attire. :) Thanks!
Brian, thank you for sharing your experience and for trusting us with your ụbọchị best friends' ESA needs. It’s wonderful to hear that the renewal process was seamless and that the jackets add an extra special touch for your travels — wishing you and your Pekes smooth flights and joyful holidays ahead!
It was rather fast and almost seamless, the only issue I had was resetting my password. After reaching out to the 24/7 support team they helped me right away and now I have all of my document and my cats certification
Thank you, Jacob, for sharing your experience and highlighting our support team’s quick assistance. We're glad we could help make the process smooth and ensure all your documents are in order. Please don’t hesitate to reach out if you need anything else!
I have been doing this for the last 6 years. This is a very easy process to get my dog certified with ESA. I highly recommend it.
Thank you, Katy, for continuing to choose us for your ESA certification needs. We’re glad to hear the process has remained easy and effective for you and your dog admission. Your recommendation means a lot, and we look forward to supporting you again in the future.
Great customer service … had questions about pricing, heard back same day. My documents were also delivered with 48 hours. Thank you!
Hi Sandi,
We’re so glad to hear our team was able to answer your questions quickly and that your documents arrived within 48 hours! We truly appreciate your kind words and trust in us.
Having to transition to a new Doctor I learned that she doe not do ESA letters, in the past never had a problem. Daughter showed me this site and my worries were washed away and quickly. I'm thankful for this and the process was painless and quick. I highly recommend to everyone.
Charlie, thank you for sharing your experience and recommending our service—it means a lot to us. We're glad we could provide quick and helpful support during a stressful time and look forward to continuing to assist you and your family whenever needed.
I had a very good experience with Support Pets! I was able to get my dog registered, and now excitedly awaiting my order! I had a little technical difficulty, but believe it was user error - they replied fast and helped resolve the problems!
Emma, thank you so much for sharing your experience. We’re glad our team could assist you quickly and we appreciate your patience during the technical hiccup—looking forward to seeing your order arrive soon!
I needed to register my dog quickly and in a short amount of time I was able to not only register her but have her with me at work where I needed her most.
Emily, thank you so much for sharing your experience. We’re thrilled to hear the registration process was simple and that your furry friend could be with you at work when needed—it’s important to us that everything is seamless for you both!
Hi there! That’s wonderful to hear! Thank you for your trust and for choosing us again
Count on us
My experience with Support Pets has been fantastic. They kept in constant communication throughout the process and followed up once it was complete. Thank you!
Thank you, Michael, for sharing such wonderful feedback. We're delighted to hear that our team’s constant communication and support made your experience fantastic. Please don’t hesitate to reach out anytime—we’re always here to help.
Got my esa papers in less then 24 hours and not as expensive as I thought they was going to be very affordable considering my low income that I have
Hi Cadence,
We’re so glad to hear you had such a positive experience! It’s wonderful to know our quick process and friendly service helped you get your ESA letter affordably and without stress. Thank you for trusting Support Pets!
Well, this is my first time owning a pet of my own. I've been saying I was going to get myself a pet, something told me to go back and get the dog 3X's. So, when I saw him, he jumped up on me. I usually would flinch, but I didn't when Royal jumped up on me. That's when I knew he was the pet for me. Support Pet has given me everything I need for my Emotional Support Dog; the questions were easy to answer, and then within 48 hours, I had my documentation. Thank you, Support Pet
Hi Arnita,
What a beautiful story — it sounds like you and Royal were meant to find each other! We’re so glad our process made things easy and that you had your documentation in just 48 hours. Thank you for sharing your experience and for trusting Support Pets — we love hearing how our service helps families like yours.
Signing up is easy. But the halter etc should be part of the expensive package. If I can afford to get the package later, I'll let you know if it's worth it.
Hi Mark,
We appreciate your honest feedback and are glad to hear the signup process was easy for you. We understand your thoughts about including accessories — that’s helpful input we’ll keep in mind. We’re also glad our team was able to assist, even in those early hours.
I had the big tragedy in my life 2 months ago 💔! I decided to moving with my little dog 🐕 out of state, starting a new life! Support Pets website was very informative and understandable! I got it my little friend papers 📃 very quickly! So she can coming with me anywhere! Thank you!
Hi Maria,
It sounds like your little dog has been such an important source of comfort and strength through this new chapter. We’re glad our process helped make things easier for you and that your companion can stay by your side where they belong.
I bring my pets everywhere I go. What I love about it most is that I'm able to have emotional support from two of my dogs. They give me a piece of mind when I'm having my stress attacks. For support pets to be able to QUICKLY support me in bringing my babies everywhere was the best help that I could get.
Thank you so much, Destiny, for sharing how your dogs provide comfort during challenging moments. It means a lot to know we could help make bringing your must-loved companions along a smooth experience. We’re here whenever you need us!
It was very nice and easy. I had a slight problem but they were very fast to respond and helped every step of the way. Highly recommend.
Emily, thank you for sharing your experience! We're glad to hear that we could help promptly and make the process easy for you. Ensuring your confidence and care every step of the way means a lot to us.
I was super excited and surprised when I saw this from pet support. I can't go anywhere without my dog faith. And you guys made it so simple. I'm so super happy and appreciative thank you
Thank you so much, Faith and Mommy! We’re thrilled to hear that the experience was easy and seamless, especially when it comes to supporting such a special companion. Your happiness means the world to us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Charity! We're really glad to hear that having your companion close has made things easier for you, and it's wonderful to know we can help support that connection without any added stress. Looking forward to continuing this journey together!